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How Opioid Abuse Exposes Hospitals

How Opioid Abuse Exposes Hospitals

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How Opioid Abuse Exposes Hospitals

Whenever I’m talking to a healthcare provider about RightPatient, the topic of “frequent flyers” inevitably arises. For those who might not be aware, frequent fliers are patients that use different aliases to obtain healthcare services. It’s estimated that between 2-10% of patients arriving at the emergency department (ED) provide some kind of false or misleading information about themselves. Typically, these patients are lying about their identity to obtain prescription medications, and most of these are for opioids.

Since these patients lie about their identity or demographic information, hospitals often end up writing off a considerable amount of money for their services – up to $3 million annually on average. Aside from these financial losses, frequent fliers also pose other risks to providers that are associated with patient safety and quality of care. Why? Because they also frequently lie about prescription drug use or addiction.

What’s worse is that this behavior is not limited to frequent fliers. Any patient can lie about their addiction. Many of these patients lie about their addiction to opioids, specifically. As we all know by now, the U.S. has a serious problem with opioid addiction, a crisis that killed over 33,000 Americans last year. This crisis has no rules or boundaries, and does not seem to select for a particular demographic. Anyone is susceptible to getting hooked on opioids because they are so addictive.

The opioid epidemic has far-reaching consequences that extend beyond the health of the patient; however, in the ED, this is the primary concern of a clinical team. Considering the circumstances, this question seems relevant – “how can healthcare providers ensure high quality of care when patients lie about their identity and/or drug use?”

RightPatient can play an important role in helping to answer this question. Our AI platform can accurately recognize the patient and offer key clinical insights by detecting patterns in the patient’s appearance over time. Clinicians won’t need to rely on the words lies coming out of a patient’s mouth, patients with no ID, or expensive tests. RightPatient automatically knows who the patient is and whether or not they are at risk of opioid abuse.

ED nurses who suspect a patient of abusing opioids will typically search the patient’s belongings to make sure they aren’t prescribed something that could cause an adverse event or even kill them. Unfortunately, the human eye, clinical intuition, and patient reliability have many shortcomings. Luckily, RightPatient can augment clinical diagnostics with cognitive vision to help fight the opioid epidemic and save a lot of lives and money in the process.

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Leaders of healthcare gather in Chicago for Becker’s Hospital Review Conference

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RightPatient-beckers-hospital-review

Just as the cooler weather finally emerges in hot & sunny Silicon Valley, I was summoned to attend the Becker’s Health IT and Revenue Cycle Conference in the windy city of Chicago. Downtown Chicago is definitely one of the most beautiful destinations – I was excited. Mike (the co-founder) found a great apartment with the Airbnb app – a high-rise tower right next to the Whole Foods market and within walking distance to the venue for this year’s conference. I arrived a bit late that evening and most restaurants were closed by the time I was ready for some self-indulgence. So, I reluctantly grabbed some salad at a nearby sports bar and decided to enjoy the mesmerizing Chicago skyline as I walked back home – a great start.

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Our booth setup was nice, although we wondered why some smaller sponsors got a better booth space than we did. We were shoved in the middle of many random companies when a bronze sponsor (and a “competitor”) was enjoying one of the most amazing locations – the benefits of the “circle of friendship,” I guess!

After learning a bit about how RightPatient prevents duplicate medical records and eliminates chart corrections in different EHR systems (just one of our many benefits), Walter R. Houlihan, the Senior Director of Health Information Management at Baystate Health spontaneously uttered, “yeah, I see the duplicates and record mix-ups all the time. My team is the one that fixes them.” Baystate Health needs our biometric patient ID product – please buy it!

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Bob LaFollette, COO and Senior Administrator of Urology from OSU

Another visitor, Bob LaFollette, COO and Senior Administrator of Urology from OSU was a charming and interesting individual. His first question to us was, “Guess what OSU stands for?” Between guesses of Oregon State University, Oklahoma State University and so on, we were corrected with the right answer – Ohio State University. He got a kick out of it!  Besides the fun and warm conversations, Bob was absolutely ecstatic with hearing how RightPatient helps with patient safety and how we automatically add patient photos into medical records. If Bob was the decision maker, I bet it would have been awesome for us.

 

 

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Towards the end of the second day, I made an effort to go around and meet other companies. I have never seen so many Revenue Cycle companies all in one place – looks like money collection is the game in healthcare! There was even a company that helps to collect & recover money from international patients! I couldn’t even begin to imagine what tactics and strategies they follow in certain countries but it can’t be anything better than tactics used by the bounty hunter. Another interesting company was called Zero Gravity. Their feature product on display was an LED-based anti-aging facial rejuvenation system. People had lined up for a free session – why not? It’s free.

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There were some awesome presentations, discussion, and workshops – I only attended one session by Ms. Murphy of the University of Chicago School of Medicine. It was amazing and I will write a separate post all about it. It was also great seeing the CrossChx team – once rivals, now we work together very closely. They focus on their Olive AI product while we provide biometric patient ID even to their clients.

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To top off a great weekend, as we were preparing to wrap up, the boxing legend Sugar Ray Leonard emerges seemingly out of nowhere to take pictures with everyone. Well, a great way to end the show with a lasting memory of the charming champion!

 

At the Becker's Conference, learn how RightPatient prevents patient fraud

At the Becker’s Conference, learn how RightPatient prevents patient fraud

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At the Becker's Conference, learn how RightPatient prevents patient fraud

The Becker’s 2017 (and 3rd annual) Health IT & Revenue Cycle Conference is only a few days away! Needless to say, we’re excited, and it’s not just because George W. Bush and Sugar Ray Leonard will be there. The conference has a great lineup of speakers, presentations, and, ahem, vendors like RightPatient that will be providing a wealth of information on a variety of important topics.

The timing of this conference could not be better considering the recent Equifax data breach, which puts over 140 million Americans at risk of identity theft. This has serious implications for healthcare, but the good news is that patients and providers can mitigate their risk with RightPatient.

Since our inception, we have always recommended Photo Biometrics with RightPatient and have never deviated from that position. This didn’t come out of left field; we are, by far, the most experienced vendor in our market segment with 15 years of experience in biometric technology. We have worked with many biometric modalities, implemented our technology in projects around the world, built some massive biometric matching systems, and generally know this stuff inside and out. That’s why we always knew what was best for healthcare and had a vision of how Photo Biometrics would be used with our platform to transform the way that patients are identified.

 

RightPatient accurately identifies patients by simply capturing their photo. At provider locations, this is critical to prevent identification errors and medical record mix-ups that affect patient safety, revenue cycle, and data integrity. With 1,000 patients dying each day from preventable medical errors and hospitals writing off millions of dollars annually from denied claims and patient fraud, health systems should have an easy time justifying RightPatient.

But, for good measure, we now have the Equifax breach. Patient fraud was already a serious issue with 2-10% of patients showing up at the ED and providing false information (I’m looking at you, frequent flyers). We’ve heard countless stories from customers before they implemented RightPatient about frequent card sharing and outright fraud that was costing them millions in annual write-offs (RightPatient has since eliminated these issues). With the personal data of over 140 million Americans now compromised, how much easier will it be for someone to obtain care, access healthcare information, or gain a medical record release under a stolen identity?

Here’s the bigger question – why deal with any of these risks at all? For a small monthly fee, healthcare providers could implement RightPatient and solve these issues. When patients interact with their providers, RightPatient captures their picture and accurately identifies them. The service is contactless (ideal for hygiene/infection control), supports mobile devices (e.g. EMTs, unconscious patients, home health visits), and the patient photos that RightPatient simultaneously captures deliver unparalleled value in various ways.

If you have a chance, stop by our booth #1003 at the Becker’s Conference to check out why RightPatient is transforming patient ID in healthcare and to learn about our vision. We look forward to seeing you there!

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Prevent Patient Record Mix-Ups Before It’s Too Late

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It’s no secret that patient identification is a challenge, but unfortunately, a frightening number of “wrong patient, right procedure” mix-ups still occur every day in hospitals and health systems around the country.

For example, an article published on bostonglobe.com highlighted a case at UMass Memorial Medical Center where a patient was mistakenly diagnosed with cancer and underwent unneeded medical procedures before hospital staff discovered a mix-up with the patient’s CT scan results. And, according to the article, this is far from an isolated case of mistaken patient identity at this hospital.

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The good news is that there are tools that can help hospitals and health systems prevent such dangerous mistakes.

The RightPatient® Cloud, for example, is designed to prevent mix-ups and cases of mistaken identity by streamlining patient identification procedures and reducing the risk of human error—all while dramatically increasing the chances that the right patient receives the right treatment from the right providers.

Most hospitals and health systems rely solely on patient identification procedures that require healthcare staff to use two pieces of patient information, such as full name and date of birth, to match patients to their medical records.

However, in today’s bustling healthcare atmosphere, it can be easy for healthcare staff to forget to perform proper patient identification procedures. And, many patients do not speak English, are unconscious or have similar names and birth dates, all of which increase the risk of medical mix-ups.

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Healthcare regulators and public health officials are increasingly sending the message to hospitals and health systems that the time to make changes to patient identification procedures is now—before a potentially disastrous mistake occurs. 

By implementing the RightPatient system, hospitals can eliminate patient identification guesswork for healthcare staff. That’s because the RightPatient system captures a photo of each patient upon admission to the hospital.

After the patient is enrolled in the system, the patient’s medical record is locked and can only be opened using the patient’s unique biometric identifiers. The system can be installed on any smartphone or tablet, making it portable enough to meet the unique needs of staff and patients.

Although hospitals are spending millions of dollars on electronic health record systems, population health software and other advanced equipment to protect patients and streamline operations, most of these systems overlook a fundamental aspect of patient safety: Ensuring that healthcare staff are accessing the right records and providing the right care to the right patient.

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  • The bottom line is that healthcare consumers go to hospitals to get well and hard-working doctors and nurses do everything in their power to make that happen. When patients are not identified correctly, bad things happen.
  • The sad fact is that one simple medical record mix-up resulting from a patient mismatch is all that it takes to throw a patient and their family into distress, negate the hard work and dedication of the doctors and nurses who are trying to help, and damage the reputation of the hospital where the incident occurred.

With RightPatient, all that is required to eliminate these risks is a simple snap of a camera when a patient walks into the hospital. That doesn’t sound like too much to ask, does it?

patient safety in healthcare

4 Ways Medical Personnel Can Implement Policy into Patient Safety Protocol

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patient safety in healthcare

The following guest post on improving patient safety in healthcare was submitted by Rachelle Wilber.

The safety of patients in a medical facility is just as important as treating their condition. People must feel protected when visiting a hospital or clinic. Otherwise, they will be reluctant to seek medical care in times of need. Medical personnel have a unique perspective in terms of patient care, which can be helpful for improving safety measures. Here are four ways that doctors, nurses, and other staff can encourage necessary changes to patient safety protocols.

patient safety in healthcare

Ensuring patient safety has become a focal point for healthcare organizations.

Record Risks & Vulnerabilities

Administrators prefer to work with facts and figures. They rely on this type of data to reveal problems and highlight successes. Those with concerns about patient safety should thoroughly document this issue, including any ideas for a solution. This information will have a much greater impact than a passionate speech.

Share Patient Concerns

Customer service is a core principle of the medical field. An important part of making someone feel safe is listening to them. Doctors and nurses can speak for their patients, and allow their fears to be heard. For example, many parents are concerned about childhood healthcare in this country. Medical facilities can share information about the importance of a balanced diet, or how to address mental and emotional issues.

Continuing Education

It may be difficult to influence certain policies and procedures when you are unfamiliar with how things work. Dealing with matters that affect the public can be extremely complicated. Medical personnel who are serious about having an impact should consider continuing their education. Earning a master’s in public administration can prepare you for the challenges of creating a safe and comfortable environment for the patients.

Consult the Legal Department

Sometimes, administrators are hesitant to make changes because they are worried about legal ramifications. They may fear that the end result leads to more problems than solutions. While gathering the details on a particular problem and how to address it, it would be helpful to consult the facility’s legal department. They can explain any laws involved and how to adhere to them. This will smooth things over with administration, so your ideas can be seriously considered.

Security and risk management are generally put in the hands of a facility’s administration. Along with other things, their job is to implement and maintain procedures for threats and emergency situations. However, patient protection is a unified effort. Healthcare providers spend more time with patients than anyone else in a facility. Their insight is a necessary component of any safety protocol.

Author bio:

Rachelle Wilber is a freelance writer living in the San Diego, California area. She graduated from San Diego State University with her Bachelor’s Degree in Journalism and Media Studies. She tries to find an interest in all topics and themes, which prompts her writing. When she isn’t on her porch writing in the sun, you can find her shopping, at the beach, or at the gym. Follow her on Facebook and Twitter.

medical identity theft prevention

Medical Identity Theft: How Hospitals Can Reduce Risk

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medical identity theft prevention

Hospitals are generally considered to be a place to seek refuge — a safe haven for both employees and patients alike. Unfortunately, this isn’t always the case. Incidents of medical identity theft are becoming more and more common. Issues involving improper use and disposal of data, hacking, and theft result in not only adverse financial consequences but can also even have negative impacts on healthcare and personal well-being. Identity theft is something that every hospital needs to be aware of and prepared for — these steps can be helpful in preventing medical identity theft and ultimately reducing your hospital’s risk.

medical identity theft prevention

Medical identity theft can be just as damaging to hospitals as it is to patients. Learn more about what hospitals can do to protect themselves from falling victim to medical identity theft.

Reduce risk associated with personal patient information

The use and storage of patient’s social security numbers is the main source of vulnerability when it comes to identity theft. Data breaches and entry errors can mean that a patient’s information can fall into the wrong hands — compromising the safety of both the individual and the hospital itself. While much of the fraudulent use of patient information comes from stolen or leaked data, verbal or physical forms of sensitive patient information can also end up in the wrong hands. Hospital employees should take care to never discuss patient information in public areas, or with friends and families. In addition, physical forms including patient charts and records (even if they only contain the name of the patient) should be safely used and stored.

Ensure that secure methods are used in storage of patient health information

Every health organization should take necessary measures in order to ensure the safety and security of patient information. An investment in appropriate health IT may be costly up front, but it could end up providing endless savings — both financial, and otherwise — in the long run. Additionally, the use of a unique health safety identifier (UHSI) is a great measure to strengthen information and data security, with positive results extending all the way to the patient.

Avoid storing personal information of patients unless absolutely necessary

While many healthcare providers perceive that patient information — including social security numbers — must be stored for billing and insurance purposes, this simply isn’t the case. The storage of sensitive information (like social security numbers) isn’t always needed, and unnecessarily doing so may pose a risk for the patient and the hospital.

Dispose of patient information responsibly

Just as sensitive information should not be stored unless absolutely necessary, it is also imperative that patient information be disposed of in a responsible manner. Outdated or unused medical information, forms, and billing data should be shred or erased completely when no longer needed.

Assemble and utilize an advisory committee

In any healthcare setting, it is beneficial to have a diverse team of leaders that comes together to regularly review and assess security issues and vulnerabilities. By raising awareness and discussing perceived risks, hospital leaders can be well-informed when it comes to making decisions and implementing efforts to reduce risks and protect sensitive information.

how hospitals can prevent medical ID theft in healthcare

Respond appropriately to issues and concerns

Not only can an advisory committee help prevent against identity theft, but the designated team of experts can be essential in addressing issues promptly and adequately. Utilization of an inventory system that tracks all processes and systems that contributed to the security breach can allow for the hospital to pinpoint the weaknesses and make necessary improvements. Once an issue is discovered, the advisory committee will be better prepared to — while looking at the data inventory — prioritize areas of concern and make adjustments that are needed.

Educate the patients themselves

As many hospitals strive to do the best they possibly can when it comes to securing patient information, actually sharing statistics and suggestions with the patients themselves can further improve the security of that information. Patients should be encouraged to keep their cards and information in a safe place and should be told to take caution when sharing sensitive details. Patient participation is crucial when it comes to combating identity theft and security tips and suggestions can be posted as signs throughout the hospital — or given to the patients in a brochure.

Medical identity theft is increasingly becoming a great threat to the safety of patients and health care providers. While there are many ways that patient information can end up in the wrong hands, there are fortunately many ways that both hospitals and patients can prevent this from happening. By working together and considering these tips, hospital staff members can ensure that the information of their patients can remain as secure as possible.

Author bio: 

Joanna Sommer is the Senior Editor for InformedMag and is passionate about security and tech. She has been working in the home safety and security field for 5 years. Joanna loves to travel and enjoys going to hot yoga and Barre classes. She is dedicated to creating articles that both educate and help people make an informed purchasing decision.

complying with HIPAA regualtions

HIPAA in a Nutshell

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complying with HIPAA regualtions

The following guest post on the HIPAA law was submitted by Shae Holland.

HIPAA regulations represent a major transformation in the way healthcare organizations handle information regarding their patients. All patients should understand their rights, just as all healthcare facilities must know and conform to the privacy standards. Let’s examine the ins and outs of HIPAA regulations and what they mean for you.

complying with HIPAA regualtions

Learn more about the landmark Health Insurance Portability and Accountability Act (HIPAA), why it was enacted, and who it applies to.

What You Need to Know

HIPAA is an acronym that stands for the Health Information Portability and Protection Act. It was initially passed in 1996 and was the first protective act in the United States passed on behalf of patients’ personal information.

HIPAA was designed to ensure that your healthcare information is only accessed and shared with your permission, and only in the following contexts:

● Coordinating information about your care and treatment
● Providing information to your family, significant other, or friends who are directly involved in your treatment
● Assessing the quality of care provided by the doctor or healthcare facility in question
● Relaying any information requested by law enforcement agencies

The sharing of patients’ personal information in any other context is unlawful and can lead to heavy fines and even heavier settlements — sometimes heavy enough to force an noncompliant business or facility to close. (But more on that later.)

HIPAA regulates many other areas of the healthcare industry as well. Because we’re only covering the basics, we won’t go into detail about all of them. But HIPAA also regulates

● Doctor and Patient Reimbursement
● Coding
● Security
● Care Management

Your Rights According to HIPAA

HIPAA gives you the ability to do any of the following:

● View the information listed in your health records
● Request corrections to information on said records
● Decide who can access and share your health information (and more importantly, who can’t)
● Require providers and other healthcare facilities to request permission to share your information for marketing and other non-treatment purposes
Is All of My Information Protected?
● Any information a doctor puts in your medical record
● Information stored within the computer system of your health insurer
● Billing information from your healthcare provider
● Conversations your doctor has with nurses or other physicians regarding your treatment or care

If at any time you feel that your privacy rights have been violated, HIPAA regulations allow you to file a complaint with Health and Human Services, or file a complaint directly against your insurer or provider.

Why HIPAA Compliance Is So Important

Failure to comply with HIPAA regulations can result in many negative consequences for a healthcare provider or even a small practice; these include both civic and criminal penalties. Fines can be extraordinarily hefty — in 2013, Advocate Health System of Downers Grove, IL, settled three claims of HIPAA violation for $5.55 million.

Who Has to Comply With HIPAA, and Who Doesn’t?

HIPAA does not apply to every healthcare provider, but it does apply to most of them. All healthcare workers must undergo some kind of training or education on HIPAA compliance.

Health Plans: Health insurance companies, company health plans, HMOs, and even certain programs provided by the government (Medicare, Medicaid) must follow HIPAA regulations.

Healthcare Providers: Any provider who conducts business electronically must comply with all recent regulations.

Clearinghouses: Entities that process non-standard patient information must follow these rules as well.

The following are a few of the groups who don’t need to comply with HIPAA regulations:

● Employers
● Workers Compensation Carriers
● Life Insurers
● School Districts
● Law Enforcement Agencies

Conclusion

For over two decades HIPAA has sought to improve the safety and accessibility of medical records. Compliance can be complicated and even annoying for healthcare providers and related businesses, but the benefits of additional personal information security are worth it. After all, it’s a healthcare provider’s job to protect their patients’ health; protecting their personal information and privacy is a natural addition to that duty.

Author bio:

Shae Holland is a professional copywriter with expertise on a range of topics. She’s passionate about healthy living, loves hunting, and adores her two springer spaniels.

accurate patient ID in healthcare helps increase patient safety

New Partnership with CrossChx Signals Positive Changes for Patient ID

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accurate patient ID in healthcare helps increase patient safety

In case you missed it, on Friday we officially announced a new and exciting partnership agreement with CrossChx. Under the terms of the partnership, CrossChx  customers can easily transition their existing SafeChx biometrics solution to RightPatient, while continuing to utilize other CrossChx products such as Olive artificial intelligence.

accurate patient ID in healthcare helps increase patient safety

Announcing a new partnership with CrossChx to help expand the use of biometric patient ID tech in healthcare.

The healthcare industry continues to suffer the ill consequences of inaccurate patient identification, jeopardizing patient safety and the quality of care. RightPatient helps to alleviate patient misidentification and instantly and accurately identifies patients by capturing their photo. This photo is linked to a patient’s unique medical record and travels with them throughout a healthcare provider’s network to ensure safety during care delivery. Plus, clinicians at hospitals that use our patient identification service have commented that they love having a patient’s photo before administering services to help humanize care delivery and help patients feel welcome instead of just thinking they are a name and a number. We love to hear this!

Take notice because the winds of change are shifting for patient identification in healthcare. More providers recognize and understand the advantages and benefits of modernizing their patient ID technology and many are taking a very close look at the advantages that our service offers. Keep in mind that implementing a biometric patient identification service offers additional advantages above and beyond patient safety – most notably improvement in revenue cycle management, increases in patient data integrity, and prevention of fraud and medical identity theft at the point of service. 

Read more about our new partnership with CrossChx here.

Have questions? Drop us an email at: info@rightpatient.com

protecting healthcare data

Healthcare Data Security: How Doctors and Nurses Access, Utilize, and Protect Your Information

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protecting healthcare data

The following guest post on healthcare data security was submitted by Brooke Chaplan.

Anyone who has been to a doctor’s office, hospital or other healthcare institution knows that these can be busy places with patients waiting to be seen and professionals bustling about to perform their duties. With all of this activity going on and various personnel involved in your care, you may wonder about the security of your medical records. Sensitive information lies within the paper and electronic files used by your medical providers. Let’s take a look at how doctors and nurses access, utilize and safeguard your healthcare data.

protecting healthcare data

Docs and nurses need access to your protected health information (PHI) to provide you optimal care. What steps are they taking to protect that healthcare data?

Confidentiality, Privacy, and Security

First, it’s important to identify the difference between three different terms that are often used interchangeably within healthcare. The concepts of confidentiality, privacy and security are related, but each has its own significant meaning with regard to balancing the needs of patients, providers, the public and other relevant parties such as insurance personnel. When discussing confidentiality in the medical field, the term refers to the duty of personnel to hold any patient healthcare data to which they have access in the strictest of confidence.

Privacy is a separate concept that has to do with an individual patient’s right to decide how personal medical information is shared and with whom. You may be familiar with HIPAA, the Health Insurance Portability and Accountability Act. This statute by the federal government states that, while a patient’s right to privacy and control of their healthcare data still exists, there are some parties to whom such data can be shared without prior patient approval. These include public health officials, health organization administration and payment providers. Finally, there is security, which is all about the protection of confidentiality and privacy of patients. It refers to the ways in which healthcare data is stored and accessed.

Medical Records and Their Use

Your medical records contain a wide range of information. Your full name and unique patient number within that particular healthcare network is stored in your records, along with demographic data like your date of birth, gender and race. Your allergies, medical conditions, lifestyle habits in addition to detailed accounts of every provider visit, lab result, prescription and referrals. Your payment, billing and insurance information are also kept in your medical records, as is your family medical history.

Organizational Policies and Procedures

As you can see, there is a great deal of sensitive and personal healthcare data kept within your individual medical records. In order to ensure the privacy and confidentiality of patient data, healthcare and medical organizations pay special attention to create structured policies and procedures regarding the way such information is handled, stored and accessed. Each network will have its own unique set of guidelines, but the matter is taken very seriously among medical providers. In fact, an entire profession known as healthcare or nursing informatics is dedicated to the management of healthcare data. Many universities also offer a masters in nursing informatics program. An informatics expert is usually employed to help organizations protect patient health information and to ensure only necessary professionals can gain access.

Healthcare providers work hard to care for your medical needs. They are also concerned with the proper care of your personal data. You can rest assured that procedures are in place to ensure the security of your private and confidential information.

Author Bio:

Brooke Chaplan is a freelance writer and blogger. She lives and works out of her home in Los Lunas, New Mexico. She loves the outdoors and spends most her time hiking, biking and gardening. For more information contact Brooke via Twitter @BrookeChaplan.

patient safety in assisted living facilities

Best Practices for Keeping Patients Safe in Assisted Living Facilities

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patient safety in assisted living facilities

The following guest post on patient safety in assisted living facilities was submitted by Paul Birung.

Assisted living facilities are modern health solutions that enable patients to live in the much-needed comfort of their home. These are centers that cater for varying services depending on who they are caring for. It is therefore important to note that in the same facilities considered a safe haven, every patient has his or her own character. There are those that remain calm during their stay, but there are others that are known to wander depending on the issue at hand. Especially those suffering from Alzheimer’s diseases including other forms of dementia.

patient safety in healthcare

Learn more about best practices to ensure the highest levels of patient safety in assisted living facilities.

It is for this reason that assisted living in Hilton Head including other areas should consider the following best practices for keeping patients safe and at ease in the health facility.

Identify and control wandering triggers

This is mostly important for patients with dementia and other types of illness that may increase the risk of wandering. Caregivers should meet and share with the family members so as to gain more insight into what issue is actually causing the patient to wander. Dementia patients have varying beliefs; one may believe that he/she is going to work, and another believe that he is looking for a lost family or friend – each day comes with its own assumption. Understanding these beliefs will give the nurse the best approach to take this information and use it to gain a more personal focus that will help manage the patient.

Embrace and connect with the patient

The feeling of having people that care around you by itself is therapy at some level. The patient should experience the sense of togetherness – one family. Assisted living facility should always train their staff to embrace the patients, to make them feel safe, and have a sense of belonging. To display the Zen atmosphere, make sure the room temperature is habitable, do not play loud music, and always avoid bright lighting.

Proper Supervision of at-risk patients

A detailed evaluation test should be done on all the patients to identify the different levels of at-risk patients. If a patient is deemed extreme, he/she should never be left unwatched especially when waiting for test or treatment. Constant supervision of these patients is strictly advised in assisted living facilities.

Explore the beauty of the exterior

Assuming that the assisted living facility has colorful and clean exterior, as long as there is supervision the outside is considered the excellent habitat during the day. Fresh air, green grass, artistic pathways, beautiful flowers and the natural lighting provides the ideal relaxation atmosphere that would calm a racing heartbeat. Recent studies have proven that daily exercise, as well as the freedom of moving around, have a tendency of reducing the constant movement of dementia patients.

patient safety in assisted living facilities

Design protocols in case the worst happens

Effective protocols should be put in place to take care of the nomadic patients who fail to stay at a single place. This should include working with the police and the local residents when a patient is missing or has sneaked out of the facility. The facility should have a recent image of the patients as well as a few possessions kept in a plastic bag. These possessions can be used by the canine unit to pick up the scent for easy tracking of the patient.

Digital solution to the problem at hand

There are also digital solutions such as specialized pressure pads and sensors that can be installed on patient’s chairs and beds that would alert the caregiver once the patient gets up. Radio transmitters are also available to determine where the patient actually is. It is imperative that these practices are implemented to ensure the patients are safe and always at ease within an assisted living facility.

Author bio:

Sean Riggs is an enterprise correspondent and SEO expert. You can connect with him here: LinkedIn