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Patient Data Integrity During Virtual Visits Must be Ensured as Experts Debate About Telehealth

June 21, 2021/7328 views / 0 Comments/in BLOG, COVID-19, healthcare, Medical Identity Theft, Patient Data, Patient Identification, Patient Safety, Telehealth /by Matt Gibson

Let’s face it – telehealth has been a huge driving force that made treating non-critical patients possible during the pandemic. Once COVID-19 hit the U.S. in full force, every healthcare provider dropped their regular operations and scrambled to care for the overwhelming number of COVID-19 patients. Regular patients, however, were pushed towards remote visits, resulting in telehealth’s explosion in popularity. One of the best aspects of virtual visits was that patients received care right from their homes – one can even say that telehealth somewhat helped “flatten the curve”. While the major effects of the pandemic are fortunately behind us, many are questioning telehealth’s future now. That being said, let’s take a closer look at what experts think, why many are advocating for telehealth, and why ensuring patient data integrity during such visits is a must.

Telehealth is universally acclaimed

While countless brave frontline healthcare teams worked to save COVID-19 patients that went to hospitals in huge numbers, telehealth helped non-critical patients during the pandemic. As more people agreed to virtual visits, healthcare providers, patients, vendors, insurers, and everyone else involved realized telehealth’s potential and approved its usage.

In fact, telehealth has become so popular that as we return to the “old normal”, many healthcare providers, experts, consumer groups, advocates, and even state Medicaid officials are pushing Congress to keep its expansions in place so that even more people can access and benefit from using it. This is because all of these people believe that virtual visits can transform healthcare. For instance, many services that used to warrant in-person visits can now effectively be provided via video communication platforms, sometimes, even audio calls are enough!

But, like everything else, there are two sides of the coin, and telehealth is no exception.

There are skeptics of telehealth – many worry about patient data integrity

While telehealth has been growing at a rapid pace since the pandemic, there have been skeptics concerned about it. However, telehealth is no stranger to adversaries.

Telehealth has been around for several years, and since its inception, it has had its fair share of detractors. Why else do you think it took so long for telehealth to be where it is today?

While it can be said that telehealth is “transforming” healthcare, there are skeptics worried about the “side effects” it might bring. Even among supporters, there’s concern regarding its usage, costs, medical identity theft that will cause patient data integrity issues, and inequality for low-income patients. In fact, many fear that it will become a tool that will simply increase costs without adding additional value. While there might be safeguards in place down the line to control costs, the fear of medical identity theft bleeding over to virtual visits is quite natural. It occurs with in-person visits, and without proper safeguards, fraudulent cases might become a part of virtual visits too, hampering patient data integrity – let’s see how it might happen.

Medical identity theft is a common concern regarding telehealth

During in-person visits, the lack of a positive patient identification system leads to fraudsters getting away. Fraudsters are usually armed with the information required to bypass the security measures – most of the time, these security measures are questions regarding the patient. If the fraudster has access to the patient’s information (many buy the information from the black market), it’s easy to know the right answers. As these caregivers cannot accurately identify patients, fraudsters get access to healthcare services, medical devices, etc., and if they opt for treatment, it hampers patient data integrity. The same can happen during virtual sessions too – as long as there’s no effective way to identify patients accurately, fraudsters cannot be stopped.

Thankfully, RightPatient can prevent medical identity theft during telehealth visits and in-person visits.

RightPatient protects patient data integrity

As a touchless patient identification platform, RightPatient is being used to protect millions of patient records across a variety of health systems and hospitals. Using patients’ photos, the platform validates whether the patient is real or a fraudster, preventing medical identity theft in real-time.

RightPatient makes patient identification in hospitals and virtual visits accurate, prevents impostors, and reduces substantial costs down the line – try our platform now to see how it can boost the bottom line at your healthcare facility.

Patient Data Protection Is One of the Topmost Priorities in a Post-Pandemic World

June 18, 2021/7052 views / 0 Comments/in BLOG, Data Breach, Data Integrity, EHR, healthcare, Medical Identity Theft, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

COVID-19 has changed the fabric of reality for the entire world. While it has spread like wildfire and ravaged the entire world for more than a year, its effects are waning in the U.S. thanks to millions being vaccinated. However, the notorious virus has impacted virtually everything, and arguably, it affected healthcare the most. Not only did it make hospitals overflow with patients, but it also led to new challenges for hospitals – keeping hospitals clean, reducing hospital-acquired infections, and preventing compromised patient information. While we’ve focused on infection control in hospitals a number of times, let’s take a look at how COVID-19 impacted patient data, why hackers are after it, and how patient data protection can be ensured.

Patient data protection took a backseat during the pandemic

The U.S. healthcare system has always had several issues that restricted it from reaching its full potential – one of which is inadequate patient data protection. COVID-19, unfortunately, made it worse and introduced brand new challenges for hospitals and health systems – let’s see how.

COVID-19 forced entire sectors of the population to work from their homes and stop commuting. As a result, organizations had to adopt remote working policies in order to survive. While frontline healthcare workers didn’t have the luxury to work from their homes, many healthcare workers were able to work remotely. Many of these employees handled patient information, and as they worked from home, they used various devices to access, transmit, receive, and work on sensitive patient information.

The problem here is that prior to the pandemic, such patient information was only accessible using devices, networks, and tools authorized by the organization – ensuring an adequate level of patient data protection. However, to ensure hospitals and clinics could continue operating, many rules were relaxed by organizations – some of which are these stringent device policies.

As a result, patient data security was substantially compromised by sizable healthcare providers. Even without the relaxed rules, it would have been a nightmare to track who accessed the information using their personal devices – there are just too many complications involved.

How secure is patient data currently?

However, several hospitals have opened their doors to patients, for in-person visits, and more. But even in those hospitals, many healthcare workers are still working remotely, meaning that patient data protection is still at considerable risk due to unsecured networks, personal devices, etc. Moreover, healthcare providers have had their hands full with COVID-19, not to mention that numbers of data breaches have increased significantly – you can just google it and see how many patients are at risk.

But why are hackers so determined to cause breaches to steal patient information?

Patient data is heavily targeted by hackers

Well, healthcare providers have many restrictions – one of which is very meager budgets to upgrade their cybersecurity measures. As a result, they are quite vulnerable to breaches. Other than being a relatively easy target, stealing patent information is extremely profitable for hackers – they can sell each record for up to $1000 in the black market! The buyers impersonate the patients and since there’s no effective patient identity verification system present for all healthcare providers, many of these fraudsters get away with it. Many hackers are even holding the data and demanding a ransom to not leak or sell it online.

Healthcare providers are having quite a tough time. Before the pandemic, they had a plethora of issues, during the pandemic, pandemonium reigned. And after the pandemic, rising data breaches are among the existing issues.

However, if healthcare providers focus on accurate patient identification, they can solve several problems – let’s see how.

Protect patient information with accurate patient identification

Accurately identifying patients solves a number of issues. For starters, patient misidentification itself is a huge but overlooked issue – caregivers rally each year for a patient identifier. Accurate patient identification prevents duplicate medical records right from the start, prevents claim denials, ensures that the right patient is receiving the treatment, enhances healthcare outcomes, and improves patient safety too. All of these lead to improved goodwill, lower patient safety incidents, and better bottom lines. RightPatient is the leading touchless biometric patient identification system that checks all the boxes above and has even more benefits , but how does it protect patient data?

Well, RightPatient uses a database of patients’ faces to validate their identities. When fraudsters attempt to impersonate the patients, even if the data is breached, RightPatient detects the difference between the live photo and the one saved during registration. It easily red-flags the fraudsters, prevents medical identity theft in real-time, and protects patient data in the process.

RightPatient has been proudly protecting millions of patient records in several healthcare facilities for years – are you protecting your patients’ information and ensuring their safety?

The Importance of EHR Optimization and 3 Strategies for Improvement

June 17, 2021/7558 views / 0 Comments/in BLOG, Data Integrity, EHR, healthcare, Patient Data, Patient Errors, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

EHRs and EMRs are used interchangeably and they more or less serve the same function. In a nutshell, EHRs are a crucial part of the U.S. healthcare system and contain virtually all the information physicians and caregivers need to know about the patients. EHRs are required to ensure that the patients are receiving proper treatment plans, healthcare services, and so on. However, using EHRs is not enough – understanding them properly and ensuring EHR optimization is crucial as well, and the latter is something that many care providers miss out on.

That being said, let’s take a look at the importance of optimizing EHRs, how it benefits caregivers, and some strategies that help with optimization.

Importance of EHR optimization

Before diving deep into its optimization, let’s do a quick overview of EHRs.

EHRs are the commonly used abbreviation for electronic health records and may contain a vast amount of health information such as patient names, billing information, progress notes, vitals, medical histories, medications, and treatment plans, lab test results, and much, much more. It is obvious that EHRs are extremely important and have a huge part to play in healthcare outcomes, billing, treatment workflow, etc. As a result, EHR optimization becomes even more important if caregivers want improvements in healthcare outcomes, fewer errors in medical billing, and so on.

Unfortunately, many caregivers don’t keep up with EHR optimization, which leads to piling up issues and errors, unintuitive interface(s), duplicate medical records, and overlays, which cause patient mix-ups. All of this leads to patient safety incidents, preventable medical errors, billing and coding errors, or denied claims – impacting the ROI.

Just implementing an EHR system is not enough – providing ample training, customizing it to the hospital’s needs, ensuring proper governance, and using innovative solutions to bolster EHRs are crucial components to make it work.

That being said, let’s take a look at some strategies that help with EHR optimization and ensure higher ROI, better bottom lines, reduced clinician burnout, fewer medical errors, and improved patient outcomes.

Strategies that bolster EHR optimization

Keeping EHRs accurately updated

Ensuring that EHRs are updated at all times and are free of errors is a must. There are many cases where EHRs aren’t maintained accurately, leading to duplicate medical records or overlays. Not only do these issues with EHRs lead to wrong patient identification, but they also lead to patient safety incidents, denied claims, and might even cause deaths. One way to prevent these issues is by identifying patients accurately at all touchpoints, maintaining patient data integrity in the process.

Receiving and incorporating feedback

One crucial fact that is overlooked by most caregivers is that feedback can lead to a host of improvements and optimization. Being open to feedback, receiving it, and incorporating it from the actual EHR users can drastically improve EHR usability. Physicians, clinicians, and registrars, among others, are the ones who use EHRs, and caregivers who are open to feedback from them can significantly improve their EHR systems by implementing required changes that optimize the workflow. Unfortunately, only around 34% of physicians are asked for feedback regarding the matter.

Using solutions that bolster EHR systems and seamlessly integrate with them

EHRs bring a host of benefits to their users, provided that they are used appropriately and with the right solutions. Even EHR systems require support but that’s due to external factors. For instance, the lack of positive patient identification is still felt across the U.S. healthcare system because there’s still no standardized effective national patient identifier present. If truth be told, there might not be one in the near future – the project has been pending for around twenty years!

However, there are solutions that seamlessly integrate with EHR systems and become part of the EHR workflow, one of the leading ones is RightPatient.

As a touchless patient identification platform, RightPatient has been helping leading healthcare providers by identifying patients accurately in a safe and hygienic manner. Within hospitals, registered patients only need to look at the camera, and once RightPatient finds a match, it provides the EHR user with the accurate medical record.

Protecting Patient Data Is Crucial – 2.7 Million Patients Were Affected this May

June 16, 2021/6994 views / 0 Comments/in BLOG, Cybersecurity, Data Breach, Data Integrity, healthcare, Medical Identity Theft, Patient Data, Patient Identification, Patient Safety /by Matt Gibson

Even before the pandemic, protecting patient data has been a big headache for most healthcare providers. This is mostly because cybersecurity measures employed by most hospitals are not state of the art, which means hackers constantly attempt to break in and steal patient data, many cases ended up in lawsuits, and cost hospitals a lot of money as well as cause patient safety issues down the line. However, during the pandemic, there have been cases of data breaches, and just last month (May), around 2.7 million people were affected by them collectively. Let’s take a look at how some of these happened, how most of these cases lead to medical identity theft, and how the latter can be stopped in real-time with a positive patient identification platform.

Some very recent data breach cases that show protecting patient data is crucial

While ransomware has been a major component of data breaches in recent times, phishing and other tactics are also used and are still some of the primary tools employed by hackers during breaches. Let’s take a look at some of the recent cases that have been filed in May – you can view the full list here.

HPSJ’s email breach affected over 420,000 medical records

Health Plan of San Joaquin suffered a breach that occurred because unauthorized personnel had gained access to the provider’s email system. This occurred back in 2020 and, after inspection, it was discovered that this affected a number of official emails. While password reset was mandated on the accounts, it might have been too late, and it was found that this happened between the end of September and the middle of October last year. Moreover, after a thorough review, it was detected that over 420,000 patients’ information was compromised, and it included names, addresses, SSNs, and more. While it has been said that there has been no misuse of the information yet, HPSJ itself is being cautious since it knows that the breached information might be used in the future for medical identity theft.

Arizona Asthma and Allergy Institute suffered a breach that compromised 50,000 patients

This one is a bit vague since there is no concrete information as to how it happened. However, the Arizona-based institution has stated that PHI (protected health information) of up to 50,000 individuals was “temporarily exposed online” under the name of a different organization back in September 2020.

It took till March 8 2021 to uncover that sensitive information was compromised including – last names, healthcare provider names, health insurance information, and patient identification numbers.

Just like the last case, there is no hard evidence that the compromised information has been misused – yet. However, the institute has notified affected patients to monitor their statements for fraudulent activities arising from medical identity theft.

These were just two examples – around 35 hospitals and healthcare organizations such as Arizona Asthma and Allergy Institute, CareSouth Carolina, New England Dermatology, and more, were hit by similar breaches, affecting around 2.7 million individuals! This clearly shows how many people data breaches can affect and how they are becoming increasingly common and inevitable. But why are hackers focused on data breaches and why do they target healthcare?

Data breaches – why target healthcare and what happens next

Well, hackers typically steal information in order to sell it in the black market, and in the U.S. the most profitable information is medical records. You see, stolen patient information can be sold for up to $1000. Compared to selling stolen credit card information, that’s a lot, which is why more hackers focus on healthcare. Moreover, healthcare providers have a lot of constraints which prevent them from utilizing the best cybersecurity practices, leading to data breaches.

After the breach, when the hackers try to sell off the information on the black market, there are many individuals who are willing to buy it. Since buying the information for $1000 is cheaper than paying for their own healthcare, many fraudsters find this feasible. Afterward, they pose as the patients when they go to the hospitals. Unfortunately, as these fraudsters are armed with the information and since there’s no accurate patient identifier used by the caregivers, most of these bad actors get access and avail healthcare services fraudulently.

Protecting patient data is possible even after a breach

While most healthcare providers focus on protecting patient data before data breaches, others utilize innovative solutions to protect it after breaches too. Most of the fraudsters can be red-flagged and medical identity theft can be prevented if a proper patient identification platform is used, and that’s exactly what RightPatient does.

Whenever fraudsters come in, they need to verify their identity, and RightPatient validates that by comparing the live photo with the saved one. When it detects that the fraudster’s face does not match with the saved one, it red-flags them, preventing medical identity theft in real-time.

RightPatient prevents medical identity theft, reduces denied claims, ensures accurate patient identification, enhances patient safety, and more – would your facility benefit from this solution to protect patient information and prevent millions in losses?

4 Innovative Ideas that can Bolster Transformation in Healthcare

June 15, 2021/6928 views / 0 Comments/in BLOG, Data Integrity, healthcare, Patient Data, Patient Identification, Patient Outcomes, Patient Safety, Telehealth /by Matt Gibson

It’s quite safe to say that healthcare has undergone radical changes since the pandemic struck with full force. While COVID-19 has had unprecedented effects on everyone and everything, it affected hospitals drastically and forced them to come up with alternatives that have led to transformation in healthcare, for instance, telehealth. While the pandemic is hopefully behind us as we return to the “old normal”, let’s take a look at some ideas that healthcare executives believe will transform healthcare and some technologies that already exist such as contactless patient identity verification solutions.

4 ideas that bolster transformation in healthcare

Patient engagement and patient monitoring going full digital

While we have been hearing about remote patient monitoring and digital patient engagement for quite some time now, the CIO at Cherokee Nation Health Services believes that adopting said solutions into healthcare will vastly improve healthcare outcomes as patients will be more engaged regarding their health and wellness by putting the power in their hands. Not only do such solutions improve patient outcomes but they also allow both caregivers and patients to engage with each other in a more proactive manner beyond the healthcare facilities’ walls by means of text messaging, digital platforms, and chatbots, leading to a digital door, per se.

Introducing meaningful technology in relevant department(s)

The future of healthcare is digital, there is no doubt about that. Healthcare providers that are still using ancient methods and obsolete technology are beginning to feel the heat as the disadvantages keep on piling up. However, innovative hospitals and health systems are going the other way – they are overhauling their processes by implementing technology in almost all of their departments. For instance, while many are using RCM solutions, others are introducing technology in their HR department, inpatient services, nursing department, and so on. While it might not directly generate transformation in healthcare, implementing useful and relevant technology in various departments can bring in better talent, optimize operations, and improve healthcare outcomes – boosting the bottom line.

Making telehealth a permanent part of the facility

While telehealth has been around for a long time and has not seen success until recently (in response to COVID-19), many caregivers are still quite wary about it. However, even the most skeptical ones cannot deny that it has introduced significant transformation in healthcare. For instance, patients can communicate with their caregivers from the safety and comfort of their houses and reduce significant risks and expenses, among other things. Caregivers can also divert non-critical patients towards virtual visits, reducing the pressure on physical locations and staff and keeping the physical patient volume low, something that is a must to keep COVID-19 at bay.

While telehealth can never replace conventional healthcare or in-person visits, it has definitely become an extremely useful tool of healthcare itself, something that caregivers must utilize to its full extent. It can save costs, improve patient satisfaction, enhance outcomes, and keep COVID-19 at bay – creating a win-win situation for everyone involved.

Implement contactless technologies can truly introduce transformation in healthcare

Speaking of COVID-19, it has spread the fear of getting infected via physical contact to virtually everyone. This is quite surprising, as healthcare providers have always had this fear of hospital-acquired infections (HAIs). Hospitals that take patient safety seriously have always focused on infection control, and these are the ones that are always looking for contactless solutions.

While COVID-19 has pushed infection control into overdrive, many recent innovations in this area include touchless IoT-based systems, patient check-ins, payments, and so on. However, did you know that touchless solutions were already being used in several hospitals across the U.S.?

That’s right – RightPatient is a touchless biometric patient identification system that responsible and innovative healthcare providers have been using for many years. Since it attaches patients’ photos to their medical records, patients only need to look at the camera to validate their identities. It can also be used at any touchpoint across the care continuum – making it ideal for telehealth. RightPatient has been ensuring patient safety, hygiene, reducing denied claims, preventing medical identity theft, and much more via accurate patient identification.

Are you one of the providers who’s looking to introduce transformation in healthcare to your facility?

Improving Healthcare Outcomes with 4 Strategies

June 3, 2021/7514 views / 0 Comments/in BLOG, Data Integrity, EHR, healthcare, Patient Data, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

COVID-19 has the U.S. healthcare system sweating through probably the most volatile phase in its history. Hospitals are opening up their doors and gradually receiving patients as things are getting much better with the distribution of vaccines. However, the danger of underlying issues that have plagued the healthcare system for decades still remains. Despite these problems, the burden of hospitals providing immaculate healthcare services is still there. That being said, here are some of the practices that can help hospitals with improving healthcare outcomes and reducing their issues.

Improving healthcare outcomes is a major priority currently

Administering proper care at the proper time and the avoidance of patient safety incidents is a major objective of hospitals. Thus, hospitals are under pressure to implement relevant strategies and solutions that will enhance their effectiveness. This includes partnering with other care providers to protect patient data integrity. While implementing some of these strategies can be pretty expensive, they do help with improving healthcare outcomes – here are some of the most important ones:

Ensuring efficient collaboration with the patients’ care providers

The right kind of collaboration is important in healthcare nowadays and CMS has established new conditions that require caregivers to work together. It has upped the ante on the degree of seriousness of it all.

So, what is the correlation between collaboration and patient outcomes? How does it work to improve healthcare outcomes?

Before terms such as interoperability and collaboration existed, people often were loyal to a single healthcare facility. This has changed, especially with data sharing, EHRs, and interoperability – patients are now free to visit multiple caregivers for treatments to their various conditions and ailments. There might be an interrelation between patients’ conditions and this provides ground for caregivers to associate to ensure that they obtain all the necessary data and up-to-date information that will enable them to make the best decisions with regards to handling the patient and thus improving healthcare outcomes.

A hospital that is open to collaboration and the implementation of required strategies and relevant solutions will go a long way in helping to improve patient outcomes. The CMS requirements mandate that caregivers support sending and receiving electronic notifications during ADT events that provide updated information about a patient’s condition. RightPatient is a useful tool that caregivers can use to ensure the proper identification of patients and prevent false alerts – more on that later.

Ensuring patient data integrity

The integrity of patient data is often overlooked when it comes to its effects on healthcare outcomes but it is crucial nonetheless. Inadequate positive patient identification can ultimately affect the integrity of patient data. This occurs when a patient is treated with the medical record of another patient or the data gets corrupted in the EHR as the wrong information gets saved in it. When the actual patient comes in for treatment, he gets the wrong administration due to inaccurate information. Thus, medical errors arise, leading to incorrect treatment plans, wrong medication, and more, which lead to negative healthcare outcomes.

Impersonation by a fraudster can also lead to the compromise of patient data integrity – it occurs during medical identity theft. This case is similar to patient misidentification, the only difference might just be that the impersonator does it deliberately. The fraudster receiving the treatment then gets his/her information added into the victim’s EHR thus corrupting patient data. If this passes on undetected, the victim could end up undergoing the wrong treatment procedure.

Therefore, a patient’s data has to be protected against tampering to further improve the healthcare outcome of the patients due to the reception of the proper treatment on schedule.

Avoiding preventable medical errors

The focus has also shifted to limiting the occurrence of otherwise avoidable medical errors. The statistics behind such errors are quite alarming. These are common as a result of technical errors, medication errors, medical record mix-ups, wrong information, and so on. Poor patient identification is also responsible for most of the preventable medical errors. Thus, if patients can be accurately identified, then it will significantly improve patient outcomes.

Preventing patient misidentification

The common problem in all the scenarios above is patient identification errors. It causes a huge problem for hospitals and health systems in general as discussed earlier. With patient misidentification, patient safety can be jeopardized with false alerts rampant during collaboration with other caregivers, sharing corrupted patient information, and the consequence is medical error. The bottom line is that misidentification can affect healthcare outcomes and it can even lead to the death of patients.

Fortunately, accurate patient identification with RightPatient can help improve healthcare outcomes.

RightPatient has been helping improve patient safety

RightPatient, with its touchless biometric patient identification platform, has become the top choice for several healthcare providers. It has helped them to enhance patient safety, improve patient healthcare outcomes, and reduce the occurrence of medical errors. The benefits are numerous for both patients and caregivers and this includes safety – it is contactless and perfect for use in a post-pandemic world.

Hospitals Might Lose $122B – Can a Robust Patient Identification System Help?

June 2, 2021/9056 views / 0 Comments/in BLOG, COVID-19, Data Integrity, Duplicate Medical Records, healthcare, Medical Record Mix-ups, Patient Data, Patient Errors, Patient Experience, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

Healthcare providers in every nook and cranny of the world have had their hands full with COVID-19 dealing damage everywhere. The US was not left out as its healthcare system could not cope with the unexpected events that persisted when the virus hit hard. The loss incurred in 2020 was massive for healthcare providers and difficult decisions had to be made. Unfortunately, the year 2021 doesn’t look like much of an improvement. The Kauffman Hall report suggested that healthcare providers could end up losing as much as $122 billion in 2021 in the worst-case scenario. On the less pessimistic side, they will lose up to $53 billion, which is still a significant amount. That being said, we need to look in-depth at how the impact could be reduced significantly and how the administration of an effective patient identification system can reduce significant losses.

Loss is inevitable for most healthcare providers in 2021

The major difference between 2020 and 2021 is that now people are getting treated with vaccines against the devastation that was the theme of the previous year. Most hospitals have opened up and there is a gradual decrease in the amount of COVID-19 cases. Hospitals will, however, have to settle for a loss of about 10%, which is still considered a pretty serious loss by experts.

Patient identification errors are still plaguing health systems and, even before the pandemic, there had been huge losses for caregivers. But not all of them were suffering from the losses.

NYU Langone Health, Baylor Scott & White Health, the Mayo Clinic, and some others are just some of the large hospitals that benefited from a bout of federal healthcare bailout grants. Baylor Scott & White, in particular, earned profits in 2020. Many others didn’t come off with such luck as they had to shut their doors permanently, lay off most of their workers, introduce pay cuts, and furlough employees. The losses have further extended into 2021 and it could persist into 2022. The focus must. however. be shifted to existing problems – ensuring positive patient identification is one of them.

How an effective patient identification system helps reduce losses

The major strategy which healthcare providers are using to mitigate losses is by cutting expenses. Reducing the workforce shouldn’t be a priority as they could focus on solving problems associated with patient safety problems, medical records mix-up, duplicate medical records, patient outcomes, denied claims, preventable medical errors – the list goes on. The cord that connects them all is patient identification errors.

Poor identification of patients will cause hospitals to administer wrong treatments that often result in patient safety incidents, harmful patient outcomes, readmissions, etc. There is a consequential ripple effect of patient misidentification on hospitals and patients alike. These effects can be too heavy and costly on either side. Preventable medical errors, denied claims, litigation costs, and fixing duplicate medical records can lead to massive losses for any healthcare provider. An effective patient identification system must be adopted by hospitals – RightPatient is the best fit for the task.

RightPatient is the leading patient identification system

RightPatient is a touchless biometric patient identification platform that solves the problems plaguing healthcare providers and patients nowadays. It is just what we all need in this post-pandemic era. It is easy to use and hygienic for both caregivers and patients due to its touchless nature. RightPatient can help to prevent losses in millions by preventing patient misidentification, medical identity theft, denied claims, duplicate medical errors, etc. It is a must-have for responsible healthcare providers to reduce losses and enhance positive patient outcomes.

Proper Patient Identification Mitigates Hospital Losses in Several Ways

May 31, 2021/7135 views / 0 Comments/in BLOG, EHR, healthcare, Medical Record Mix-ups, Patient Data, Patient Experience, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

Patient safety can easily be achieved by making proper patient identification one of the basic requirements within hospitals. Misidentification of patients creates a host of problems for the care provider, the patients, the insurance companies, to say the least. Medical record mix-ups, preventable medical errors, wrong administration, patient safety issues, or death can be the result of patient misidentification. Repetitive cases of misidentification can spell doom particularly if it is concurrent post-pandemic, caregivers have their hands full to deal with huge losses as a result of coronavirus.

Subsequently, we will look at the effects of patient misidentification on healthcare providers, the financial losses incurred, and how using RightPatient can be used for proper patient identity management to assist caregivers in overcoming issues that may arise as a consequence.

COVID-19 further compounds the financial loss on healthcare providers

In 2020, it was thought that hospitals will lose $323 billion due to COVID-19. Things are much better now that we have seen a large portion of the United States’ population get vaccinated but the immense financial pressure on hospitals remains an impediment. About $122 billion is the estimated value of the total possible loss for hospitals and health systems following the lingering effects of the pandemic. Despite the immense efforts invested in vaccination, the losses haven’t abated in 2021 according to experts. The situation is dire and healthcare providers have to cut down on unnecessary costs in a meaningful way.

2020 was a dark year for healthcare providers

In the wake of last year’s events, caregivers had to develop new strategies to overcome the challenges posed by the pandemic. They were forced to adopt cost-cutting strategies such as furloughing, temporarily closing down departments, closing hospitals, and laying off workers. These strategies aided some hospitals but it was pretty ineffective for others. The focus has to be on fixing existing problems that will ultimately minimize their losses. Proper patient identification is one of the most underrated and lingering problems that are being experienced in many hospitals and health systems. Next, we will be considering how we can reduce losses.

Ways how proper patient identification cuts losses

Accurate patient identification reduces denied claims

Denied claims often result from situations in which the person paying for a service observes discrepancies in the information sent by the caregiver compare to a patient’s actual data. Such claims are denied based on patient misidentification.

Possibly, the patient might have been misidentified right from the beginning. The case of patient misidentification does not necessarily mean that the patient was given another patient’s EHR, it could also be a case of duplicated medical details. If such occurs in the EHR system, and the fragmented data are used in treating the patient, the issues that may arise will be critical. Peradventure by a long shot, a miracle happens and no patient safety concern incident occurs, the claims will be flagged off by a statement of the insurance company that it was the wrong medical record. Medical record mixups may mean that a patient receives the wrong bills and these rarely pass through to approval.

It is, thus, important to properly identify a patient from the beginning. An adequately evaluated identification will mean that the same EHR will be used in developing appointment schedules as well as payment collection. It will also be useful in fighting denied claims. The necessary bills will be issued to the patients and the caregiver’s patient revenue cycles will be optimized and losses reduced drastically.

Accurate patient identification improves patient safety

Dangers to patient safety such as wrong treatments, readmissions, wrong surgeries, preventable medical errors depending on the situation can arise from a wrong EHR is used to administer treatment to patients. A patient with diabetes can get treated with a plan for a heart condition as a result of a patient record mix-up. Even the slightest patient safety incident can cost healthcare providers a lot of money, undesirable media attention, and others which can lead to penalties down the road.

Making sure that accurate patient identification often limits the chances of medical record mix-ups, drastically reduces the occurrence of otherwise preventable medical errors, and ensures improvement in healthcare outcomes by making the right patient get the right treatment plan. An averted problem of patient safety concerns saves the hospital a whole lot of trouble and financial implications.

RightPatient ensures proper patient identification

Efficient healthcare providers are finding great use for RightPatient in identifying their patients. Our touchless biometric patient identification platform is easy to use, and it is also ideal in a post-pandemic world as it limits the chances of infection control issues.

The platform has a proven track record of aiding healthcare providers to enhance patient safety, forestalling cases of patient medical record duplication, and diminishing denied claims. The bottom line is ultimately improved upon in the process. Are you ready to use a feasible solution like RightPatient to cut your losses?

5 Strategies That Can Rebuild Revenue Cycle for Healthcare Facilities

May 27, 2021/8462 views / 0 Comments/in BLOG, Data Integrity, Denied Claims, healthcare, Medical Record Mix-ups, Patient Data, Patient Experience, Patient Identification, Patient Outcomes, Patient Safety, Revenue Cycle Management /by Matt Gibson

As the pandemic wanes, at least for now, many businesses are rebuilding. The US healthcare sector is no exception, picking itself up and dusting itself down gingerly, preparing to welcome back patients and see an uptick in revenue again. Working on the revenue cycle for healthcare providers has never been more important.

For some hospitals and departments, it’s already too late – the pandemic forced them to close. Others are hanging on, with staff returning from furlough and machinery being switched on and recalibrated for the first time in over a year. As more people are fully vaccinated, it becomes simpler to see patients in person again, which will lead to the increase in revenue the healthcare sector badly needs. However, it’s not all plain sailing. Providers could still lose over $120 billion this year, so it is vital to be careful with any attempts to ramp up income. The fewer denied claims there are, the better the bottom line will be. That being said, let’s take a look at some strategies that will help optimize the revenue cycle for healthcare providers.

5 strategies to enhance revenue cycle for healthcare providers

Check the existing revenue cycle management processes

The first option is to see whether any immediate improvements can be made to the existing system. This will be down to the back-end developers and IT specialists and will not be visible to patients. After that, it’s time to look at the patient-facing part of the cycle. Ensuring staff members are fully trained in customer service is a good place to start with optimizing revenue cycle management. That way, they will know what questions to ask when registering or checking in patients and how to check their insurance, treatment codes, and eligibility. They will know how long to allocate for different types of appointments and when to ask for immediate payment.

Use technology to your advantage

The easiest way to ensure that everything runs smoothly is by identifying patients accurately right from the start of the treatment process. This could be done using a patient identity verification platform such as RightPatient that eliminates the need for asking patients questions, patient record mix-ups, and more, reducing denied claims in the process.

That was just one example – optimizing the revenue cycle for healthcare providers is not difficult, it just needs a bit of help at times. Technology can be that hidden assistance.

Prompt, correct coding, and billing is key

An organization should not expect prompt payment if its internal processes are lax. Ensuring accurate coding and billing leads to lower chances of denied claims. Complete elimination of denied claims is impossible, because of some uncontrollable factors, but rigorous checking of coding will, in turn, generate accurate bills which are more likely to be agreed on the first time by the insurers.

Utilize up-front collection

If possible, the up-front collection is the best way to optimize the revenue cycle for healthcare providers. This eliminates an entire step in the revenue collection process, as the bill does not need to be seen by accounts receivable at all. Instead, it lands on the collected revenue team’s side for processing. While this approach will not work for every patient, it can be an effective tool for immediate revenue generation.

Accurate patient identification underpins everything

Well-trained staff members are likely to know exactly how to identify a patient and take payment politely using a fast processing system, but the whole thing falls if the patient’s identity is incorrect on the system, or if changed details are input wrongly. Denied claims are annoying and time-consuming to rectify. There are ways in which technology can help minimize the chances of this happening, however.

Getting the patient’s identity and billing details correct from the first interaction with them makes things so much smoother. It prevents duplicate medical records and overlays, for a start. If a patient only has one EHR, there is little to no chance that the insurer will find fault with the claim and so will settle the amount faster. Denied claims cost millions of dollars for every provider, often due to poor electronic health records and a lack of robust identity checks. Incorrect patient identification puts the patients at risk too.

One of the most innovative ways of ensuring accurate patient identification from the get-go is by using RightPatient. This touchless biometric patient identification platform is being used by several healthcare providers and has several benefits. It allows patients to identify themselves even in virtual consultations and during in-person visits, all they need to do is look at the camera, meaning that they don’t have to run the risk of others overhearing sensitive personal data when checking into a clinic. Nor do they have to use touchscreens or keypads to enter information – making it hygienic and safer than ever.

RightPatient is the solution that ensures accurate patient identification, reduces denied claims, duplicate medical records, and ensures fast billing.

The Advantages of Telehealth and Why Hospitals Must be Cautious With It

May 26, 2021/8077 views / 0 Comments/in BLOG, healthcare, Medical Identity Theft, Patient Data, Patient Errors, Patient Identification, Patient Outcomes, Patient Safety, Privacy, Telehealth /by Matt Gibson

Telehealth has been around for a while now, even if it only came to prominence during the last year. A paper from the University of California, Davis suggests that telehealth started in the early 1960s. Authoritative websites run by major healthcare providers have been around for at least 20 years. The last year or so has seen remote solutions come into their own, with regular consultations held by video call, support groups for all kinds of ailments moving to online platforms, and routine telephone screening used to allocate patients to the appropriate staff member – exposing virtually everyone to the advantages of telehealth.

Given the pandemic, people were told to shelter in place. The healthcare system had no spare capacity to deal with seeing patients face to face. Patients were told not to attend the hospital or their regular clinic. Elective surgeries were canceled and routine appointments became virtual, conducted first by telephone and then by video call. The stuff of science fiction suddenly hit the mainstream – slowly demonstrating the advantages of telehealth.

Medical staff members are dealing with ever more complicated cases, among other things. Anything which can simplify and streamline this necessary engagement has to be tried, at least. The pandemic allowed a trial that otherwise might have been seen as driving patients away.

Remote healthcare has been growing in the last few decades. From emails requesting medical records or consultant second opinions, to routine online forms to fill out for regular repeat prescriptions or book appointments, the ability to integrate technology in healthcare is clear. Many primary healthcare practitioners no longer accept requests for repeat prescriptions by telephone but instead require patients to fill in their details online. Imaging reports can be filed online and shared electronically with a patient’s care team, while telephone or video consultations can save a patient having to visit the clinic unless a physical exam is necessary. This may allow the patient to fit the call into a scheduled break at work or arrange for others to take care of dependents for a short time.

The advantages of telehealth everyone loves

Telehealth does not necessarily even need anything more than a cellphone connection. A video connection may be preferable in some cases, but most screening and initial consultations can be carried out over the phone. No costly and time-consuming travel for the patient, no risk of delays for the practitioner. In these times of social distancing, it is best to minimize in-person contact, and telehealth is ideal for this. Patients who have been advised to shelter in place can still receive advice, treatment, prescriptions, and counseling with no risk to themselves or their specialist.

Telehealth also speeds up the sharing of information between healthcare teams. A report and images can be shared by email over a secure link far quicker than a physical package can be delivered. Sharing patient information online can expedite care, which in turn can improve patient outcomes, quality, and safety in healthcare.

Telehealth needs to be used with caution

While there are numerous advantages of telehealth, it still needs to be used with caution. Technology can be used to help healthcare, as long as it is used securely and correctly. No one wants a patient safety incident resulting from misdirected confidential information or an incorrect bill, after all. Telehealth is more than simply a way to help hospitals improve their finances. Facilities need to ensure they can demonstrate to patients and staff that telehealth is secure as well as slick. It can allow patients to access healthcare when they wouldn’t otherwise be able to, as it will put them in touch with a regular member of their team who is familiar with their case. This means a higher quality of care than if the patient was simply searching online for treatment options.

One option which is not mentioned so often is that telehealth visits can be billed faster. Good for the provider, not so great for the patient, who may also have to attend an in-person appointment for a physical examination after screening. Both the initial virtual consultation and the appointment on site are likely to be chargeable, even though initial screening has often previously been free. Some providers may decide to offer a package of mixed virtual and face-to-face appointments, but should always make this clear to the patient.

Telehealth is not for everyone

Telehealth is convenient for those who are busy and anyone who can get to grips with new software quickly. For patients who are not technologically aware, anyone who lives off the beaten track, in rural locations, or off-grid altogether, it is likely to be more of a challenge to access. Virtual consultations have their place, but in-person healthcare must remain for those who cannot or choose not to access it online.

Some patients will, after all, have reservations about virtual appointments due to concerns about data and personal security. A biometric touchless patient identification platform like RightPatient may help calm their worries. Because it is biometric rather than in-person or touchscreen activated, it can prevent medical identity theft during both telehealth or in-person visits.