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Why The Coronavirus Makes Patient Identification More Critical Than Ever

March 11, 2020/6075 views / 0 Comments/in BLOG, Infection Control, Patient Identification, Patient Safety, Photo Biometrics /by Michael Trader

In case you’ve been sleeping under a rock somewhere, the COVID-19 coronavirus is causing global concern, with some health professionals and media outlets already referring to the outbreak as a pandemic.

The lack of available testing kits in the U.S. has hindered our ability to accurately determine the actual scale of the problem here. However, as of this writing, we do know that coronavirus has infected more than 108,000 people globally, with nearly 600 cases in the U.S. and 22 deaths.

With the virus continuing to spread in the U.S., those experiencing symptoms are being advised to call their healthcare provider. While many healthcare providers and states are preparing to handle the growing outbreak, many patients are seeking treatment at emergency rooms where the risk of spreading the virus to other patients and health workers can increase dramatically.

In addition, some patients that do not meet certain testing criteria may not be immediately diagnosed as having coronavirus. Accurate patient identification is absolutely critical in these circumstances to help contain the growth of coronavirus infections.

Imagine a patient who arrives at the ER with respiratory symptoms but does not meet the testing criteria. The patient could be treated without needed precautions and released. If the patient returned later with worsening or other symptoms and was misidentified, the clinical team would not have access to critical information that could immediately trigger the prerequisites of a coronavirus infection, putting every person in that facility at even greater risk.

Biometric patient identification can certainly help to prevent these mistakes. However, the type of biometric technology being utilized can have significant consequences. For example, healthcare providers using contact-dependent devices such as palm vein biometrics may risk exacerbating the spread of the coronavirus. That particular modality requires patients to place their entire hand on a plastic mold to read their vein pattern.

Under the current market conditions, would you want to touch that device, especially knowing that every other patient was being instructed to do the same?

At a minimum, healthcare workers would need to disinfect the device after every patient encounter. This is not a practical or safe approach.

IT companies in Hyderabad India have actually been instructed to suspend use of fingerprint biometric systems for employees as standard operating procedure if the coronavirus is detected on their premises. If this is being advised for employee time and attendance in an IT company, will healthcare providers continue to ask each and every patient to touch a biometric device across their locations? If not, how will the risk of patient misidentification contribute to the spread of coronavirus?

Since our inception, we have advocated for using the RightPatient platform with our photo-based engine. This was based on 18 years of experience in biometric software and our vision for the company. We are now the leader in this space with many providers using our platform.

One factor involved in our decision-making process was hygiene and infection control. Our photo-based biometric patient authentication platform does not require patients to touch anything, which is ideal in a healthcare environment even under normal market conditions, but particularly now in light of the COVID-19 coronavirus.

Our mission is to prevent medical identity theft and duplicate medical records to mitigate risk for healthcare providers while improving patient safety, data quality, and revenue cycle. Especially now, accurate patient identification is critically important but providers should think about the risks of a contact-dependent solution. They should also consider the experience, vision, and track record of their vendor to select a trusted partner that will always keep them ahead of the curve.

Patient Identification Deployment Video: Community Medical Centers

June 2, 2017/6861 views / 0 Comments/in BLOG, healthcare, Infection Control, Patient Identification, Patient Matching, Patient Safety, Photo Biometrics /by John Trader

using-RightPatient-for-patient-identification-to-increase-patient-safety

Community Medical Centers implemented RightPatient using photo biometrics for patient identification to increase patient safety.

There are myriad reasons why a healthcare organization seeks to implement a biometric patient identification solution. It could be to prevent duplicate medical records. Or, perhaps to increase revenue cycle management efficiency and returns. Maybe it’s in an effort to better protect patient medical identities. Whatever the reason, there is one recurring theme that is a constant in all biometric patient ID deployments – increasing patient safety.

A desire to improve patient safety by ensuring accurate patient identification was an important underlying goal for Community Medical Centers (CMC) when they made the decision to invest in RightPatient. Staff at CMC knew that RightPatient was an important part of their overall strategy to prevent medical record mix-ups and protect patients from error.

The staff at CMC assembled a video overview of their RightPatient deployment providing insight into the enrollment process and factors that led to their implementation decision:

As explained in the video, RightPatient is an image-based patient identification solution – a non-invasive, hygienic (non-contact), and easy-to-use technology that instantly links a patient’s photo to their unique medical record. In the case of CMC and many other RightPatient customers, the software becomes a seamless module of the Epic EHR workflows through a low-level integration.

Backed by 15 years of experience in biometric technology, RightPatient remains the industry’s most versatile and scalable biometric patient safety system, leveraging a powerful cloud-based intelligence engine to recognize patients by simply capturing their photo.

Our thanks to the staff at CMC for creating this patient identification deployment overview video!

If you want more information or would like to see a demo of RightPatient, please contact us.

Key Steps To Keeping Infections Low For Your Patients During and After Surgery

May 24, 2017/6124 views / 0 Comments/in BLOG, Guest Blog Posts, Infection Control, Patient Safety /by John Trader

The following is a guest post on how infection control impacts patient safety in healthcare.

While most patients undergoing surgery do not experience infection, surgical site infections still present a consistent challenge for surgeons and their patients. Surgical wound infections are one of the more common types of surgical site infection and postoperative complications. Detected approximately one week following surgery, surgical wound infections are often attributed to poor surgical technique and contamination of the operative field.

Strong infection control policies are an important factor in maintaining patient safety in healthcare.

The primary symptoms of surgical site infections are redness and pain at the surgical site, cloudy fluid draining from the wound and fever. Surgical wound infections will become red and inflamed if infection occurs.

When surgical site infections do occur they can raise treatment costs substantially. This is due to the fact that they necessitate prolonged hospitalization, antibiotic treatment, diagnostic care, and in rare cases, additional surgery.

Unfortunately, eliminating bacterial exposure of patients entirely pre-, during, and post-surgery is not possible. This is why broad-spectrum antibiotic use has become de rigeur for nearly all surgeries conducted with an anesthetic. However, even this preventive method does not prevent all infections, and additional steps should be taken. Contrary to popular belief, pre-surgery preparations can be just as important as precautions taken during and after surgery.

Before Surgery

Surgeons often fixate on sterilization practices that pertain to them, sometimes at the expense of site sterilization of the patient. While washing the hands and arms up the elbows with antiseptic soap and wearing a mask, gloves, and gown are certainly important, the cleansing of the surgical site and attention to the patient is just as important.

The skin at and around the surgical site should be washed with a bar of antibacterial soap, prior to the patient’s arrival in the operating room. The patient should also be sure to wear a fresh, clean hospital gown to the surgery. Even though the surgical site will be dressed post-procedure, this will reduce any additional exposure is critical to reducing infection rates as much as possible.

The patient should also be advised to not shave the area in the 48 hours leading up to surgery since razors can irritate the skin, making the area more prone to infection. If hair removal needs to occur in order to increase the visibility of the site, it should be clipped rather than shaved.

In many instances, it is also advisable to administer preoperative antibiotics. Awareness of any other health indicators, such as a history of diabetes or smoking, can also help determine the patient’s likelihood of infection.

During Surgery

During surgery, the anesthesiologist may be of more use in preventing infection than the surgeon. There is evidence that maintaining normothermia and supplementing with oxygen can help to reduce the risk of surgical infection. Consulting with the anesthesiologist prior to surgery in order to develop an ideal procedure can be useful.

While concern for maintaining sterile surgical tools and a sterile field is certainly important, it is also imperative to consider that most contamination comes from the patient’s own microbiology. Bacteria, yeast, and viral strains living on the patient’s skin are the primary sources of contamination.

This necessitates the use of a pre-surgical scrub at the operation site. Those used most commonly are iodine- or chlorhexidine-based solutions. Alcohol-based solutions work differently than the first two by denaturing bacterial cell walls. There is some evidence that using a combination of scrub preparations yields better results.

Microbiota within the organ cavity may also play a role. The area of the body operated on is a key determinant in the prevalence of certain infections over others. For instance, cardiac, neurosurgery, and ophthalmic surgery all carry an increased risk of S aureus infection. Noncardiac thoracic surgery also increases the risk of Streptococcus pneumoniae infection. Abdominal and gastrointestinal surgeries carry an increased risk of infection by gram-negative bacilli.

Being mindful of the operative field and reducing the number of tissues a single instrument touches can help to reduce infection rates.

After Surgery

Hand washing is just as important following the operation as it is in the scrub room. Advice nurses and all other staff to wash their hands prior to interacting with the patient, and certainly before assisting with examinations or arranging bed clothing. The patient’s visitors should also be advised to wash their hands and discouraged from touching the wound site or dressing.

When the patient is ready to be discharged, make sure that they have received clear instructions on how to care for their wound, quizzing them and caretakers if needed. Antibiotic care should be continued as indicated. Insisting on your availability for any questions involving follow-up treatment can go a long way towards making sure that your patient takes the best care possible, preventing postoperative infection.

Mindful attention to detail in the prevention of infection from the time is admitted into the hospital to the time that they leave is the only way to reduce infection rates.

Author Bio: Andrew is a keen student studying to become a dentist. His passion for dentistry first ignited when visiting his father at the local practice he worked for. He currently writes for Twentytooth.com and hopes that after studying he can open his own dental practice and help people in need with their oral health.

Photo Biometrics Patient Identification Testimonial – University Health Care System

May 13, 2017/6964 views / 0 Comments/in BLOG, Health Care, Infection Control, Photo Biometrics, Revenue Cycle Management /by John Trader

We always relish an opportunity to visit hospitals and healthcare organizations who have made the smart choice to adopt photo biometrics for patient identification. Who better to share their story about events and conditions that lead to their decision to invest in RightPatient® Cloud?

We had an opportunity to sit down with George Ann Phillips, Administrative Director, Revenue Cycle at University Health Care in Augusta, GA to ask her why the hospital decided to invest in photo biometrics to increase patient safety, reduce chart corrections, duplicate medical records, improve revenue cycle collections, and humanize health IT by linking the patient’s photo to their electronic health record (EHR). Prior to implementing RightPatient®, University’s situation was not much different than many other healthcare organizations – a desire to prevent duplicate medical records, improve patient safety, streamline registration, and improve the patient experience.

After carefully evaluating RightPatient® against other biometric modalities, University decided that photo biometrics was a smarter investment and would help them to achieve their aforementioned goals. University staff liked the fact that by capturing the patient’s photo and storing it in the RightPatient® Cloud, they suddenly had the means to identify patients at any point along the care continuum – before portal login, during telemedicine sessions, and prior to administering medication or providing any clinical service. Clinicians immediately offered positive feedback to George Ann saying that having the patient’s photo linked to their medical record was an outstanding way to personalize their approach and gave them additional piece of mind to avoid any medical errors.

George Ann also pointed out that she was much more comfortable implementing photo biometrics because it supported hospital infection control policies and did not require the patient to touch any device to avoid the risk of contracting an illness or spreading germs. RightPatient® is the only biometric patient ID solution that is contactless and the only solution that truly has the ability to identify a patient no matter where they are along the care continuum. No other biometric identification solution can claim this.

University’s return on investment (ROI) has been strong since adopting RightPatient®:

20% reduction in chart corrections
99% patient acceptance (54,000+ patients enrolled so far)
Rapid deployment expansion to physician offices
Positive feedback from C-suite
Clinicians love seeing the patient’s photo
Streamlined patient registration
Improved patient experience

Take a moment to watch the short video here:

Thank you to George Ann Phillips and Beverly Bell from University for their assistance to make this video. Please share it with a friend or colleague!

Planning a Hospital Renovation? Tips To Monitor Infection Control

March 8, 2017/4694 views / 0 Comments/in BLOG, Guest Blog Posts, Infection Control /by John Trader

The following guest post on infection control in healthcare was submitted by Ashton Blagden.

Hospital renovation or the construction process is not a small thing. You need to keep an eye on the entire process from time and again so that it completes on time without causing other issues. One of the most important things that you need to keep in mind and look for while carrying out the hospital renovation is infection control.

Having an infection control process implemented and then forgetting about the whole thing is not done. You have to keep on monitoring the measures and make sure that everything works as per the plan.

Maintaining strong infection control is an important aspect of sustaining patient safety during hospital renovations.

So, here I am with a few effective tips that you can practice to control infection while carrying out the construction process in the hospital.

Get an infection control owner

It is not at all possible to control infection without having a person in charge of things. So you need to have an infection control owner in place. But, this does not mean that the person has to make sure infection control is properly in place by completing the tasks on his own. The duty of such a person is to check out the things that need to be done and then assign the tasks to different people. After that, he needs to do a follow-up for the same from time to time. By having an infection control owner, you increase the chance of keeping the place infection-free as per the guidelines.

Invest in the right resources

Having the right kind of infection control resources is very important, like for any other facility processes. Infection control should be given priority as if you follow the right procedures you will be able to save the lives of a good number of patients. So make sure you invest in the right resources along with your money and time.

Check out the negative air pressure areas

To keep the hospital premises pathogen free from the construction area, it is very important to maintain negative air pressure. But then, maintaining the negative air pressure is not easy too. So you have to keep on monitoring the area with negative air pressure and ensure that all the equipment placed there are working properly. The best two ways to check the negative air pressure is by going for a visual test using a flutter strip or smoke and by going for the manometer.

If the negative air pressure is not working then you can go for the option of HEPA filters. You need to keep on changing the filters regularly to monitor the area.

Keep learning

You need to be alert to make sure that all the infection control protocols are working and everything is in place to get the job done. To make the infection control process easier now a number of products are available in the market. You can implement them in the hospitals for better results. The infection control contractors, as well as the hospital employees, should be educated about monitoring and practicing infection control.

For many, it may not be the best of concerns, but having proper infection control in place will lead to happy and healthy patients.

Guest Post from Ashton Blagden, Dealslands

Infection Control – 5 Things Your Doctor Didn’t Tell You About C. DIFF

September 27, 2016/4660 views / 0 Comments/in BLOG, Guest Blog Posts, Infection Control /by John Trader

The following guest post on infection control and patient safety in healthcare was submitted by Evan Kaden.

Every year, patients are admitted to the hospital for various reasons. Some for surgery, others for acute or chronic illnesses, but all have the same expectation: to get well. Most are unaware of the risks that come with hospitalization and find themselves uneducated about them. C. Diff infection is no exception. While the doctors and nurses are required to inform you of an infection, that doesn’t mean that they have the time to explain the details of it. This article will explain what you and your family needs to know about C. Diff and how to prevent infection.

The danger of weak hospital infection control policies is a direct threat to patient safety in healthcare.

WHAT IS C. DIFF?

Clostridium Difficile, commonly known as C. Difficile or C. Diff, is the bacteria prominently known for causing infectious diarrhea. C. Difficile accounts for approximately less than 4% of the bacteria present in the intestinal tract. Everyone doesn’t have this bacterium in their system, but those who do typically have a healthy balance. In a healthy person, the bacteria do not pose a threat, but if there is an imbalance between the good and bad bacteria in one’s body, that can spell big trouble. A C. Diff infection is known as a “Nosocomial Infection”. This type of infection is one that is acquired in a hospital setting, during a prolonged stay. There are various types of C. Diff but the most common strain is the North American Pulsed Field type 1, better NAP1, which can lead to serious illness.

HOW DO PATIENTS GET C. DIFF?

C.Diff is often found in patients who are in long term care and are receiving antibiotic treatment for long periods of time. It also occurs in patients who receive a high dose of antibiotics. While antibiotics are beneficial for treating various conditions, they also destroy the good bacteria. Without the proper balance, the C. Diff bacteria that was once tamed, now has the opportunity to go rampant. Elderly patients and those with compromised immunity are particularly at risk. Patients can also contract C. Diff through physical contact. The bacterium is passed through spores found in feces. These spores can live on surfaces for months. Health facilities risk an outbreak if soiled linens and contaminated surfaces are not properly sterilized. Healthcare workers contribute to this risk when good hand hygiene is not practiced. Other factors that increase risk are: Gastro Intestinal surgery, IBS (Irritable Bowel Syndrome), Chemotherapy drugs, Renal disease, a weak immune system and a previous C. Diff infection.

WHAT ARE THE SYMPTOMS?

C. Diff symptoms include:

Watery Diarrhea (3-15 times per day)
Severe abdominal pain
Nausea
Appetite Loss
Fever
Bloody Stool
Weight loss

C. Diff creates toxins that cause the colon to become damaged and inflamed. Different strains cause various levels of illness. NAP1, as mentioned before is the most common strain of C. Difficile bacteria. C. Difficle is diagnosed when a patient develops diarrhea during hospitalization, while on current antibiotic treatment or within two months of a past treatment. The physician will request a stool sample to confirm the presence of C.Difficile and to determine if it is a serious infection. Most cases are mild but with the right course of action can be treated efficiently and effectively.

HOW IS IT TREATED?

The first course of action is to discontinue the current antibiotic treatment. This method usually allows for the healthy bacteria to be replenished and eradicate the C. Diff overgrowth within a few days. The physician may order treatment using Metronidazole or Vancomycin. These drugs stop the growth of C.Difficile. Another form of treatment is Probiotics, which has been proven to prevent recurring infections. If the infection leads to more serious issues, surgery may be required to remove damaged portions of the colon. This is level of treatment is rare.

Safety Precautions

Most hospitals have implemented hand hygiene education and policies for the medical staff as well as protective equipment such as gloves and gowns for those who deliver direct care to the infected patient. There are signs posted on the doors and walls of patients who have C. Diff, but it can be confusing for the common person to understand. This list of precautions can save you and your family from contracting or spreading the infection:

1. Wash hands thoroughly with soap for at least 20 seconds frequently
(Most recommend singing the Alphabet or Happy Birthday song as a timer)
2. Ask the staff if the chairs and surfaces have been cleaned with Chlorine Bleach prior to entering the room.
3. Put on any protective gear that is placed at the entry of the patient’s room. This includes gowns and/or masks.
4. Avoid contact with the patient’s bedding. If the patient needs to be moved or cleaned, seek assistance from a nurse. Fecal matter isn’t always visible to the eye. If contact is made with the bed linens or surface, wash your hands right after.
5. Avoid using the patient’s restroom while visiting. C. Diff spores can live on surfaces for long periods of time. To avoid infection, use the visitor designated restrooms.

With rising concerns regarding C. Diff infections, it is easy to understand why patients may consider an alternative option. One of those options is CDPAP, Consumer Directed Personal Assistance Program. This is a Medicaid program that allows the patient to receive home care and participate in his or her care plan. This alternative provides patients who have experience past C. Diff infections with a way to be treated in the environment where they feel the safest. With the proper knowledge and practices, we can work with the healthcare community to lessen the occurrence of C. Diff infections and ensure safe experiences for all patients.

Evan is a rare-breed of freelance writers who, believe it or not, doesn’t drink coffee! With a passion for sustainability and quality of life, he’s grateful for the opportunities he’s had to share his thoughts and stories with people through this crazy place called the internet.

Poor Infection Control at Hospitals Poses Serious Risks to Patient Safety

September 17, 2016/8496 views / 0 Comments/in BLOG, Guest Blog Posts, Health Care, Infection Control, Patient Safety /by John Trader

The following guest post on infection control in healthcare was submitted by Cade Parian.

Millions Impacted

There are an estimated 1.7 million cases of hospital-acquired infections every year. Almost 100,000 of those cases result in death.

Infections contracted in hospital settings are technically called healthcare-associated infections or HAI’s. They are caused by exposure to bacteria, fungi, or viruses while in a healthcare setting. Common healthcare procedures where infections are introduced are during surgery; catheter insertion; ventilation services; and any type of injection.

What is the most effective way to reduce hospital borne infections to increase patient safety in healthcare?

The Centers for Disease Control estimate that 1 in 20 hospitalized patients develop some type of infection.

Common Types of Infection

Some Healthcare-Acquired Infections go unnoticed with little harm. However, others are devastating. Patients endure physical pain and suffering as well as financial devastation due to the increased treatment costs. Some infections cause permanent damage and even death.

Catheter-Assisted Urinary Tract Infections – One of the more preventable infections. It often occurs when a catheter is left in a patient too long. Commonly affected areas are the urethra, bladder, ureters, and kidneys.

Pneumonia Caused by Ventilators – Infection that develops 48 hours or more after mechanical ventilation is given. The lower respiratory tract or lung parenchyma is invaded by microorganisms causing this infection.

Necrotizing Fascitis or Flesh Eating Bacteria – While rare, this serious bacterial infection spreads quickly and kills the body’s soft tissue.

Clostridium Difficile or C. diff – These bacteria live in your digestive tract. When these bacteria overgrow, it releases toxins that attack the lining of the intestines. 14,000 deaths (mostly the elderly) are caused each year.

Carbapenem-Resistant Enterobacteriaceae or CRE – These germs are highly resistant to antibiotics. More than 50% of the cases cause death. Most cases are caused by improper use of a duodenoscope. There are multiple types of CRE’s including:
• Klebsiella;
• Escherichia Coli or E. Coli;
• Klebsiella Pheumoniae Carbapenemase or KPC;
• New Delhi Metallo-beta-lactamase or NDM; and
• Verona Integron-Mediated Metallo-Lactamase or VIM.

Meningitis – The meninges are the protective lining around the brain and spinal cord. Meningitis often comes in outbreaks of multiple cases. Usually a contaminated instrument or drug causes the meningitis to spread.

Methicillin-Resistant Staphylococcus Aureus or MRSA – These bacteria live in your nose and on your skin. When it enters surgical sites, it becomes invasive. It can lead to heart valve infections, bone infections, organ abscesses, joint infections, and sepsis or blood poisoning. The danger is bigger for MRSA, because it is not commonly killed by standard antibiotics.

Sepsis – A deadly blood infection that triggers widespread inflammation of the body. It affects over 1 million American each year. Multiple organ failure and even death are caused by sepsis or septicemia.

Infections Cost Healthcare Billions

JAMA Internal Medicine issued a study in September 2013 estimating that healthcare-acquired infections cost the US healthcare system almost $10 billion per year. Many of those infections are preventable.

The average cost of treating common hospital infections are:
• Central Line Associated Bloodstream Infections – $45,000
• Ventilator-Associated Pneumonia – $40,144
• Surgical Site Infections – $20,785
• C. Diff. – $11,000

There are several things hospital staff can do in order to minimize risk of hospital-acquired infections such as:

• Washing hands often
• Keeping patient skin clean around wounds
• Wear gowns, masks and gloves

Hospital infections should be prevented in order to reduce morbidity, mortality, duration of hospital stay, and cost. Good hygiene and aseptic techniques have generally proved to be successful, but these practices are often not sustainable. Keeping constant watch and following the simple steps above could help minimize the risk of infections.

Another way hospitals are preventing infection control issues is by using touchless solutions. For instance, many caregivers are using RightPatient to ensure accurate patient identification. The touchless platform uses photos of the patients to identify them across the continuum of care, ensuring a hygienic and safe environment for everyone. All the patients need to do is look at the camera – the platform matches the photo with the one saved during registration, ensuring accurate patient identification, reducing infection control issues, and enhancing patient safety.

Cade Parian is a Metro Atlanta Personal Injury Lawyer representing injured people all over the nation. His folksy demeanor coupled with his ability to fit into any social and professional situation make him an attorney called upon by clients and other attorneys alike. A husband and father of two young children, he enjoys being the worst golfer on any golf course at any time when not preparing for trial or chasing children.

6 Tips for Helping Your Patients Feel Safe in Your Office

September 13, 2016/5565 views / 0 Comments/in BLOG, Guest Blog Posts, Infection Control, Patient Safety /by John Trader

The following guest post on patient safety in healthcare was submitted by Kara Masterson.

The relationship between patients and their medical care providers is fundamental to the effectiveness of treatment. A lot of people don’t feel comfortable in doctors’ offices, some more than others. Professionals such as dentists, counselors, and therapists can have a hard time dealing with scared patients. A doctor must have a way to forge a relationship and maintain it throughout, and that begins by making patients feel safe when they visit your office. Here are just a few tips to help make that possible:

Learn more about practical tips you can adopt at the doctor’s office to increase patient safety.

Polite Staff

Some of the fears that individuals have are results of bad experiences that start at the reception desk of a doctor’s office. The first encounter that a patient gets shapes their perception of how the place operates, so if it’s a bad one, it will affect how they behave when they see you. Ensure that all the staff members know how to talk to patients and keep the comfortable.

Non-Threatening Surroundings

Fear of a doctor’s office may arise from the environment that patients have to be in when they come for their appointments. This problem is, especially a common one in dentists’ offices where patients take one look and fear sets in. Bric-a-brac spread around the room can distract patients from intimidating tools or equipment present in the settings. Kid-friendly furniture, TV, toys, and play areas can also make your office more accommodating to kids.

Initiate Conversations

Some patients find it hard to open up when undergoing therapy, making it necessary to try a few tactics to get them to talk. Therapists and counselors who have been through social work doctoral programs have the skills to communicate with patients in ways that calm their fears. You should establish a technique to talk to patients that include using the right language, words, and tone.

Sensitivity

Good bedside manners will go a long way in getting rid of fears in your patients. Things like disrobing for tests can be uncomfortable for some people, so be sensitive to their feelings and reassure them when they need it. People always like having someone there for them that is sensitive to how they are feeling.

Explain

Doctors sometimes forget that patients don’t have an inherent knowledge of what they are talking about and ramble on and on when giving information. Take the time to lay out details for a patient and take them through every step. Don’t confuse patients with jargon. By taking time to explain to your patients in their language what is happening you can really help make them feel more comfortable.

Engage

A patient may have concerns such as the cost of treatment and financing options but may be too afraid to ask you upfront. The NCBH recommends engaging patients by asking questions to open opportunities.

Overall, there are tons of different things you can do to help your patients feel comfortable in your office. You want to make sure that you space is comfortable and secure for everyone that comes in it. Not only can that help make your patients feel good, but it can help you feel good as well.

Kara Masterson is a freelance writer from Utah. She graduated from the University of Utah and enjoys writing and spending time with her dog, Max.

University Health Reaps Benefits of Photo Biometrics for Patient ID

August 17, 2016/6615 views / 0 Comments/in BLOG, Facial Reciognition, Health Care, Infection Control, Iris Recognition, Patient Identification, Patient Matching, Photo Biometrics /by John Trader

University-Health-Care-is-using-RightPatient-for-patient-ID

Augusta, GA based University Health Care implemented photo biometrics for patient ID to increase patient safety.

The following post was submitted by Brad Marshall, Enterprise Development Consultant with RightPatient®

Biometric Patient ID No Longer a Movie Prop

It wasn’t so long ago that the term “biometric patient ID” wasn’t even in the lexicon of healthcare providers as a reliable means to improve patient safety, eliminate duplicate medical records, prevent medical ID theft, and increase patient data integrity. In fact, just a few years ago, many providers had never even heard of biometrics used to accurately identify patients and those that did know about the technology could only relate to what they had seen on the movie screen or read in a science fantasy novel.

Today, the use of biometrics for patient ID in healthcare has sharply risen as more healthcare organizations realize the technology’s potential to better protect individuals from the perils of misidentification and better understand the ability of select biometric patient ID solutions to be seamlessly integrated into EHR workflow.

However, what stands as a true testament to the rising use of biometrics for patient identification in healthcare is the ability of the technology to demonstrate realized return on investment (ROI) against the goals set forth prior to implementation. In other words, the true “proof in the pudding” of biometrics for patient ID can be benchmarked through multiple objectives — how significant was the reduction in duplicate medical records and chart corrections? What percentage of patients are opting into the biometric patient ID system? Has investment in biometrics for patient ID streamlined patient registration? Is the technology effective in reducing cases of fraud and medical ID theft?

University Health Deploys Photo Biometrics for Patient ID

In most cases, biometric patient identification deployments must mature to a certain level in order to measure the impact on improving patient safety and the additional aforementioned goals and objectives. In other words, beyond restricting medical ID theft and healthcare fraud at the point of service, it’s impractical to expect immediate results after deploying biometrics for patient ID. The system must be in place for a certain period of time before healthcare providers can expect to reap additional benefits — categories such as patient acceptance and enrollment and reduction of duplicate medical records for example.

Augusta, GA based University Health Care System is a classic example of a healthcare organization that had clear goals and objectives in mind prior to implementing biometrics for patient ID and are now realizing benefits from their choice of photo biometrics over other hardware alternatives. University Health officials have been pleased of the simplicity of photo biometrics where patients take their photo and are instantly identified followed by the retrival of their correct medical record in the Epic EHR system. With over 99% of patients choosing to enroll in the biometric patient ID solution, University quickly amassed a database of 50,000 patients to participate and the numbers keep increasing each day.

Perhaps equally important is the fact that since implementing RightPatient®, University Health has seen nearly a 30% decrease in chart corrections, defined as the health information management (HIM) department’s need to go back into a chart and correct any data entry errors during the patient registration process. RightPatient® has also been instrumental to eliminate write–offs directly related to patient fraud — in one case a patient attempted to commit healthcare fraud by using multiple aliases in the ED to illegally obtain prescription drugs. Photo biometrics quickly caught the patient by revealing they had previously enrolled under a separate identity and University Health officials were able to quickly notify on-site authorities who sprang into action.

Conclusion

University Health made a conscious choice to implement photo biometrics for patient ID after carefully evaluating the characteristics and limitations of fingerprint and palm vein. They concluded that photo biometrics was the most accurate, hygienic, and versatile solution available with strong potential for future deployment at additional patient touchpoints including mobile devices, patient portals, and telehealth — touchpoints along the care continuum that fingerprint and palm vein just do not have the ability to address.

Learn more about University Health’s use of photo biometrics for patient ID and stay tuned for more posts on what benefits our end users realize after investing in photo biometrics for patient ID.

Brad Marshall is an Enterprise Development Consultant with RightPatient®. With several years of experience implementing both large and small scale biometric patient identification projects in healthcare, Brad works closely with key hospital executives and front line staff to ensure project success.

Patient Safety and Medical Sanitation – Developing Trust in Your Medical Professional

July 23, 2016/4919 views / 0 Comments/in BLOG, Guest Blog Posts, Infection Control, Patient Safety /by John Trader

The following guest post on patient safety and medical sanitation was submitted by Rachelle Wilber.

It’s an experience we all have at some point. We walk in to the cold exam room where our vitals are taken and we are told that the doctor will be in shortly. We wonder if this doctor is going to listen to us and take our worries or concerns seriously. Sometimes, whether a hypochondriac or not, we worry about how clean and safe the clinic in which we sit is. Especially with how much foot traffic there is in medical centers. We also worry about engendering a healthy relationship between a patient and their doctor, there should be no fear. There are three key components to building a trusting relationship between doctors and patients: compassion, communication, and professional boundaries.

Is there a link between medical office sanitation and building trust in medical professionals?

Sanitation

The relationship between patient and medical provider is unique in that we are essentially putting our life in a stranger’s hands and trusting that they have the best of intentions. If we’re going in for a medical procedure, we worry about things like infections and aftercare. While of these things should be considered, they shouldn’t be a source of anxiety for the patient. The first key to mitigating some of this worry is to speak with our doctor about it. He or she can help you understand how the clinic is run and reassure you about your personal safety as a patient. The paper on examination tables is changed for every individual patient who visits, and strict sanitary guidelines for equipment and utensils are adhered to. There is nothing to worry about, your doctor is your partner. Your health and safety is of the utmost importance to them.

Medical Misconceptions

The importance of this is demonstrated best by patients with catastrophic illnesses and entering into hospice care where not having a trusting relationship with their doctor can cause patients to feel much more doubt and fear about both the extent of their illness and what’s going to happen to them in hospice care. Professionals, like those at Corner Home Medical, know that there are many misconceptions around this sort of care. Many people look at it as being a place to go to die, when in reality it is a place, or care plan, designed to help relieve pain and ease suffering as much as possible.

Communication

Communicating with your doctor is just as important as his communication with you. Before your appointments, you should prepare with a list of your top concerns to address with them. If you have a pertinent question about how a nurse or phlebotomist took care of you and whether they used proper cleaning procedures when taking your blood, ask them how they were taught to take care of such things. You can always ask questions, medical professionals are they to serve your needs and want you to feel comfortable. They will willingly explain or expound upon any detail you might be wondering about. If a patient expects complete honesty from their medical professional, then they should also be as open and honest as possible.

Boundaries

While it is important to build this relationship with your doctor, it’s also important to keep firm boundaries. The patient cannot be a friend to their doctor and vice versa. If there is a component of friendship in the relationship, the patient or doctor may hold back key information or arguments from fear of hurting the other’s feelings, thus hindering the communication piece.
A 2014 study conducted by The General Hospital of Psychiatry found that a trusting relationship between patients and their care providers actually correlated to better recoveries and lessened disabilities. Learning about sanitation methods and your safety as a patient is worth your time. Effectively using these key elements and finding a doctor you are comfortable with can lead to better outcomes for your health.

Rachelle Wilber is a freelance writer living in the San Diego, California area. She graduated from San Diego State University with her Bachelor’s Degree in Journalism and Media Studies. She tries to find an interest in all topics and themes, which prompts her writing. When she isn’t on her porch writing in the sun, you can find her shopping, at the beach, or at the gym. Follow her on Twitter and Facebook: @RachelleWilber; https://www.facebook.com/profile.php?id=100009221637700