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Common Types of Medical Negligence and How They Can Occur

May 11, 2021/3797 views / 0 Comments/in Guest Blog Posts /by Guest

There are a number of medical negligence claims that are processed every year. Medical negligence occurs when you have sustained an injury or an existing condition is made worse by substandard medical care.

Research shows that there are common types of medical negligence that occur more than others. Let’s take a look at them and how they may occur.

Being Misdiagnosed

One of the most common types of medical negligence is being misdiagnosed. This can mean that you seek medical advice and they diagnose you with the wrong illness or condition. Your symptoms end up being misread and a medical professional comes to the wrong conclusion. Unfortunately, this can lead to unnecessary suffering for a patient and they end up not receiving the care they need. In some cases, the results of this medical misdiagnosis can be fatal.

If you believe that you have been misdiagnosed, the best thing you can do is seek a second opinion. You can also choose to make a medical negligence claim. It is best to find a lawyer that can assist you with your case, such as Gadsbywicks. This is going to ensure that you receive the best expertise and so that you can claim the compensation that you deserve.

Given the Wrong Medication

Another way that medical negligence can occur is by a health professional giving you the wrong medication. There are several ways this can happen. For example, you may have been prescribed the wrong drug for the condition you have. Alternatively, you might be written a prescription with the wrong dosage. Either way, an error was made in the medication that you received and this should not be taken lightly. Indeed, taking the wrong drugs can have damaging effects on a person.

Moreover, patient misidentification can be a cause for receiving the wrong medication. Imagine that you’re assigned the wrong EHR due to a medical record mix-up, something that is common in the U.S. healthcare system. However, many caregivers are preventing patient misidentification using innovative solutions – more on that later.

Mistakes Made During Surgery

Going for surgery can be scary and it means going under anesthetic. Surgeons are highly qualified and they are expected to carry out the surgery in a professional manner. However, there are a number of medical negligence claims made because of the ways that surgeries have been conducted. In other words, mistakes have been made that no health professional should ever make. For example, this can include operating on the wrong part of the body or receiving the wrong surgery altogether. An infection may have occurred due to poor hygiene or scarring and disfigurement happened before of substandard care.

Once again, patient misidentification is a major cause for medical errors, medical record mix-ups, patient safety incidents, botched surgeries, and even deaths – all of which can be prevented. Fortunately, responsible caregivers are using RightPatient to ensure accurate patient identification in a safe and hygienic manner. Not only does it ensure a touchless experience, but it also enhances patient safety, prevents duplicate medical records, patient mix-ups, and more.

Injuries During Birth

Babies are born all of the time. For most people, this is a joyful occasion and you can welcome a new little one into the world. However, another type of medical negligence claim that you can see is birthing injuries. These can take place during labor and they can lead to serious conditions such as cerebral palsy and Erb’s palsy.

If you suspect that you have a medical negligence claim, know that there is a certain time period to raise this issue. Often, this is around three years. You can seek legal advice prior to making a claim.

4 Strategies for Patient Safety Quality Improvement

May 4, 2021/6952 views / 0 Comments/in BLOG, Duplicate Medical Records, EHR, healthcare, Medical Record Mix-ups, Patient Data, Patient Identification, Patient Safety /by Matt Gibson

Patient safety has always been a much-discussed topic for healthcare experts, hospitals, and well-informed individuals. After all, by not ensuring patient safety, healthcare outcomes will be detrimental due to medical errors, mix-ups, hospital-acquired infections (HAIs), lack of proper communication, and more. These events lead to hospitals being hit with lawsuits and losing goodwill. In fact, one of the issues that cause patient safety incidents is medical errors, and a study indicates that they are the third leading cause of U.S. deaths. Moreover, with COVID-19, ensuring patient safety is a much bigger challenge and responsibility than ever before. The focus of this article is patient safety quality improvement and it’s quite clear that it is a must for U.S. hospitals and health systems.

That being said, let’s take a look at 4 strategies that improve patient safety quality, how medical errors are related to patient misidentification and mix-ups, and how ensuring positive patient identification can help.

RightPatient improves patient safety.

4 strategies for patient safety quality improvement

Providing proper training to healthcare staff members

One of the first tasks for patient safety quality improvement is to evaluate and identify which employees within your healthcare facility require training – they’re the ones dealing with the patients directly, after all. Whether it be nurses, registrars, patient safety professionals, or other staff, improving their skills can significantly improve patient safety.

Use quizzes, short interviews, and their recent performance to identify the ones that require training regarding the do’s and don’ts and patient safety incidents. Ensure that they know the critical aspects that can make or break patient safety within your facility.

Identify and work on reducing patient safety incidents

Patient safety incidents are ever-present in hospitals – they’re just waiting to happen unless addressed appropriately. Take a more proactive approach than a reactive one in identifying issues that might cause patient safety incidents down the line by conducting audits. While this might seem repetitive, it does ensure patient safety quality improvement and can help you avoid hefty costs in the process.

One belief many healthcare providers have is that conducting routine checks is enough. However, healthcare is a dynamic environment and there are new challenges every day that need to be addressed appropriately and in due time. Conducting checks regularly or whenever a serious incident occurs in your facility and monitoring to prevent these incidents using apps can also boost patient safety significantly.

Work on reducing hospital-acquired infections

During COVID-19, this is a strategy all healthcare providers must implement for patient safety quality improvement. Enforcing social distancing practices for everyone in the facilities is the only way to reduce transmission of infectious diseases. Ensure that people (both patients and healthcare staff members) are standing six feet apart, and use proper PPE. Moreover, provide sanitizers or handwashing facilities at crucial points to ensure better protection. Also, minimize or eliminate physical contact as much as possible, especially in registration areas for all incoming patients. Using a touchless patient identity verification platform can significantly help with improving hygiene, and in turn, patient safety.

Preventing medical errors

As previously mentioned, one of the biggest issues that cause patient safety incidents is medical errors, and most of these can be associated with patient misidentification, patient mix-ups, and duplicate medical records.

Imagine this – if a patient is misidentified right from the start, or is associated with an incomplete medical record, their entire treatment will be full of errors. Not only does this lead to wrong medications, but also leads to wrong transplants, longer hospital stays, readmissions, irreversible physical damage, and even deaths. Preventing medical errors, thus, becomes the topmost priority to enhance patient safety within hospitals – and that’s exactly what RightPatient does.

Achieve patient safety quality improvement with RightPatient

RightPatient is a touchless biometric patient identification platform that is used by leading healthcare providers to identify their patients accurately at every interaction. By using patients’ photos, RightPatient identifies them accurately right from the start and across the care continuum, preventing duplicate medical records, patient safety incidents, and medical errors.

Are you a responsible healthcare provider that is working to enhance patient safety? Contact us now to learn how you can improve patient safety, and more, with RightPatient.

How HIPAA Compliance Affects The Medical Translations Industry

April 30, 2021/3919 views / 0 Comments/in Guest Blog Posts /by Guest

Medical translation plays a crucial role in bridging the communication gaps between medical providers and their multilingual clients. According to Joint Commission Standards and Healthcare Compliance Law, hospitals need to find translators that can help convey important and personal health information (PHI) to Limited English Proficient speakers. However, it is crucial to keep this confidential info private and prevent disclosures to unauthorized persons. These standards are included in the Health Insurance Portability and Accountability Act (HIPAA).

In consideration of these two policies, hospitals need to assure that their medical translators value the privacy and clarity of information they translate. It is important the language service provider is HIPAA compliant and has legal certifications to perform their job.

How does HIPAA compliance work with medical translation services?

For the security of patients’ PHI, it is crucial for medical translation services to undergo thorough quality assurance and high-security measures. From the safe and secure file transfers to the actual translation process and turnaround of the project, everything must be highly confidential.

For example, the translators cannot request or send files via email as this would violate the HIPAA regulations. Instead, they can use encrypted file-sharing platforms that can securely transfer files. This is because emails are prone to cyberhacking, and any malicious entities that could breach these data could use the patient’s PHI for identity fraud.

When this happens, the medical providers and translators need to inform all the affected patients about the situation. In the end, your reputation will be compromised as your patients lose their trust in your hospital.

Thus, the hospitals need to ensure that the medical translation services they will get are HIPAA compliant. As such, they should have an effective project management portal that will secure the document uploads and downloads. Their network of professional translators must also have adequate training regarding the security assurance processes.

Here are the things that hospitals must do before hiring medical translators:

Assess the privacy risk of the company that provides medical translation services.
Provide proper guidelines regarding information access in the vendor-client agreement.
Set terms and conditions to ensure that the medical translator will meet the regulatory compliance.
Outline and sign contracts to outline the business relationship between the healthcare providers and medical translation providers.

The issues in the security of patients PHI

Due to recent technological advancement, the healthcare system has adapted to modern processes and changed its paper-based system with electronic health records. This helped in providing more convenient and cost-effective services to their patients. Aside from that, it also improved the disease diagnosis, patient cooperation, and access to health information.

However, it also puts the patients’ PHI at risk for data breaches and cyber-attacks. Due to the software vulnerability, human errors, and security failures, the important information became more susceptible to unauthorized and malicious people. According to a report, over 41.2 million healthcare data were illegally disclosed in 2019.

Data breaches also lead to medical identity theft, and fortunately, the latter is preventable. Many healthcare providers are already using RightPatient to identify patients accurately at any touchpoint across the care continuum. However, it can also be used to prevent medical identity theft in real-time by verifying patients’ identities and red-flagging bad actors – protecting patient data and mitigating costs in the process.

Coming back to the point, the medical providers are extra careful when disclosing their patient’s PHI to third parties such as the language service providers (LSP) online. They use encrypted file-sharing or FTP clients for secured data sharing. If they are accidentally sent via email, the message should be deleted from the inbox and deleted folder. Aside from that, all PHI files must be deleted from the LSP’s computer after the project.

What should you expect from your medical translator?

All the businesses, including the medical translation services, under HIPAA compliance must ensure the security and confidentiality of their project. An LSP’s network of translators must understand the importance of the patient’s privacy and do their best to avoid data breaches. The hospitals must also do a thorough screening to ensure that the translators are HIPAA compliant.

Here are some of the things that hospitals must consider when finding medical translators:

1. HIPAA Training

Ensure the LSP’s medical translators and proofreaders have undergone official HIPAA training. There are numerous training and courses that they could avail themselves of online or even in agencies. If they haven’t done this, the healthcare providers must move on to another company.

2. Experience of Medical Translators

Remember that in medicine, the accuracy and security of information are important. Thus, instead of hiring new applicants, hire seasoned medical translations or a company that can offer expertise in the industry. What’s even better in choosing an agency instead of freelancers is that you can put more confidence in the confidentiality of your patient’s PHI.

3. Business Associate Screening

A lot of medical translation companies claim that they are HIPAA-compliant even if they are not. Thus, it is important to ask for supporting documents and proofs regarding their claims. Make sure that they went through a strict investigation process that verifies their translation management and IT infrastructure.

4. Screening LSPs medical translators

After the agency, the network of medical translators of an LSP must be assessed through a rigorous screening process. The company should have strict criteria and ensure a solid compliant process when finding medical translators.

5. ISO Certifications

Aside from undergoing strict screenings, medical translators need to have ISO certifications. This will help ensure the accuracy, IT policies, and data security of the medical translations. It also certifies the legitimacy of the company that you’re partnering with.

6. Solid IT Infrastructure

It is essential to ensure the sufficiency of the security systems of your LSP. This will help in securing the confidentiality of your patients’ PHI to avoid data breaches in the future. As you know, some medical translation companies use translation software for a faster turnaround of the projects. In these cases, ask for an assurance that these tools will not breach the HIPAA compliance at all costs or just cross it out from the options.

7. HIPAA Audit and Assurance

Aside from the medical translation process, the LSP must have its own way to check the HIPAA compliance of every project. They should also have an extensive process to ensure that there are no errors and mistranslations to the documents. This is essential to ensure that the company is organized enough to ensure the security of the patients’ files.

4 Common Challenges in Clinical Trials – How Are You Addressing Them?

April 21, 2021/9255 views / 4 Comments/in BLOG, Clinical Trials, Data Integrity, Patient Identification, Patient Matching, Professional Patients, Research /by Matt Gibson

We’ve talked at length about the challenges in hospitals, health systems, telehealth, and other aspects of the U.S. healthcare system. Today, let’s take a step back and look at challenges in clinical trials – invaluable studies without which there would be no advances in healthcare.

Preventing professional patients is an overlooked issue in clinical trials.

Clinical trials in a nutshell

Clinical trials have been around since ancient times. In fact, the first clinical trial can be traced back to biblical times – in 500 B.C.! Since then, there have been many changes and updates to how these trials are carried out as well as standards that have to be followed to ensure they are ethical.

Clinical trials are conducted to develop drugs, devices, or procedures that can improve human health. These trials mainly help identify whether the drugs are safe, have any side effects, and can be used by the general population.

While clinical trials used to be a very niche topic, its popularity skyrocketed due to the pandemic. Since the novel virus hit the world, virtually everyone has been asking the same question – when will there be a vaccine? Unfortunately, everyone skips over the challenges in clinical trials and they aren’t discussed as much as the vaccine itself. However, that’s exactly what we’ll look at today – some common challenges faced by organizations to carry out these complex, expensive trials.

4 common challenges in clinical trials

Clinical trials are not at all easy – they’re quite complex, lengthy, and are required to follow several rules and regulations to ensure compliance with different standards. Before starting a clinical trial and while running it, organizations face a number of challenges.

Slower patient recruitment than required

One of the biggest challenges is faced just before starting clinical trials, and it’s all about patient recruitment. Moreover, this is the stage that often determines whether the clinical trial will successfully commence or not as around 80% of these studies are either halted or even closed due to low patient recruitment. One of the reasons for this is the specific requirements of the trial. For instance, the trial requires patients to have a particular condition, but patients have other conditions as well which might lead to complications – finding the right patients proves to be quite a challenge indeed.

RightPatient-addresses-a-crucial-challenge-in-clinical-trials

RightPatient addresses one of the overlooked clinical trial challenges – preventing professional patients.

One way many sponsors deal with this is by setting realistic expectations and assuming the fact that not all of their sites will attract the desired number of patients. Another way sponsors tackle the challenge is by outsourcing recruitment since there are several organizations available that specialize in doing so.

Compliance with several rules and regulations

Overcoming the patient recruitment challenge is just the beginning as there’s another herculean task. Ensuring compliance with the rules and regulations has to be ensured throughout the duration of the trial, as it cannot be completed successfully unless the trial conforms to the rules and regulations to a T.

Since trials are full of complex activities, involve human subjects, untested drugs, devices, and procedures, ensuring compliance becomes mandatory to ensure patient safety as well as maintaining ethics of the trials. Usually, institutional review boards (IRBs) have to approve the processes, and that can be time-consuming as there are many factors to consider, which often create a bottleneck.

Managing multiple sites

While clinical trials usually occur over multiple sites to involve diverse patients, more sites mean more vendors, procedures, diverse compliance requirements, and coordination efforts, leading to more complexities down the line.

Creating a robust policy of how to deal with multiple sites and coordinate with one another is one of the only ways forward. Moreover, ensuring accurate patient records and properly managing patients is an absolute must to prevent mix-ups, inconsistencies, and ensure compliance.

Preventing professional patients

Professional patients, or duplicate subjects, are an overlooked but significant issue that hampers clinical trials and threatens the integrity of the trials they participate in. Professional patients sign up for multiple trials either simultaneously or consecutively, which seriously affects the clinical trials. They can even lead to skewing overall data which might render promising drugs unusable since the data shows that the drugs are not effective enough.

Not only do professional patients harm themselves, but they cause billions of dollars in losses or delays in approvals from pharmaceutical regulatory agencies. As a result, preventing professional patients is a must – something which RightPatient can help with.

RightPatient is a leading touchless biometric patient identification platform that ensures patients are accurately identified across the care continuum – several hospitals and health systems are already using it. Fortunately, it can prevent professional patients in clinical trials as well by validating that the patients’ identities and checking whether they are currently participating in other active trials or not. Not only can RightPatient help reduce significant losses, but it also helps protect the integrity of clinical trials – reducing errors and preventing professional patients from participating.

The Benefits of Telehealth and How to Ensure Patient Safety During Virtual Visits

April 19, 2021/8109 views / 1 Comment/in BLOG, healthcare, Medical Identity Theft, Patient Data, Patient Identification, Patient Outcomes, Patient Safety, Telehealth /by Matt Gibson

Telehealth is nothing new – it has been around for quite some time now, especially in the U.S. Unfortunately, its potential was not fully realized before the pandemic because healthcare providers were too wary about using it whereas pundits were busy arguing and analyzing the drawbacks and benefits of telehealth. As a result, not many patients were exposed to virtual visits – leading to telehealth becoming nothing more than a rarely used add-on that was just collecting dust in the drawer of unused tools, figuratively speaking. However, as we all know, the pandemic changed everything, and telehealth became essential. The pandemic allowed telehealth to show its potential as it was quickly thrust into the limelight.

RightPatient prevents medical identity theft during virtual sessions

Let’s take a look at how virtual sessions are transforming healthcare, the benefits of telehealth for everyone involved, and how patient safety can be ensured during these remote patient visits.

How telehealth became relevant again

Technology has slowly but steadily become an integral part of the U.S. healthcare system – AI, wearables, machine learning, and other technologies are being tested to detect whether they improve healthcare outcomes for the masses or not. Unfortunately, as previously mentioned, it was ignored due to a number of factors, and the benefits of telehealth were also overlooked. One of the biggest advantages of telehealth is that it offers patient care beyond the walls of hospitals and health systems. This basically means that patients can get care right from the comfort of their homes or anywhere they want – enabling true, remote care. The future of telehealth looked quite promising.

And then, a certain novel virus overwhelmed the entire world and burdened healthcare systems.

Hospitals were overwhelmed with COVID-19 patients as they were coming in huge numbers – healthcare facilities had to allocate all their resources to serve patients. Moreover, due to the nature of the virus, other patients were not allowed into hospitals and they were diverted towards telehealth – the rest is history.

Telehealth’s usage increased dramatically as regular patients started using it and caregivers started adopting different telehealth platforms to accommodate their patients. While telehealth’s usage has been slowing down somewhat, it’s still here to stay.

That being said, let’s take a closer look at the benefits of telehealth enjoyed by patients and healthcare providers.

Benefits of telehealth

It makes healthcare more convenient than ever

RightPatient ensures patient safety during telehealth visits

Before telehealth became a force to be reckoned with, many patients had to travel long distances to see their physicians in person, something that is cumbersome, expensive, and inconvenient. However, thanks to telehealth, patients can see their physicians from their preferred locations. Patients don’t need to travel miles – all they need is an internet connection and a communication device. Patients can simply book an appointment, get the link to the virtual session, and consult with their physician(s) at the location and time that works best for them – making a win-win situation for everyone involved.

Moreover, telehealth helps globetrotting physicians provide healthcare services to their patients while they’re out of the country – ensuring that all of their patients are cared for.

It enables remote access to healthcare services

One of the biggest advantages of telehealth is that it takes healthcare out of the hospitals, that is, it enables patients to get healthcare services from the comfort and safety of their homes. Telehealth was extremely helpful when the pandemic hit in full force. It was one of the key instruments that helped reduce infections since it helped patients receive care without putting themselves at risk of contracting the virus by visiting hospitals.

However, with the pandemic, telehealth has also shown how useful it can be in providing remote care to patients that either cannot come to healthcare facilities or are not willing to. Since most patients are now familiar with telehealth, healthcare providers are also investing heavily into it – some are developing their own telehealth platforms whereas others are using established solutions to support their patients.

While telehealth can never fully replace inpatient visits that are required for lab tests, surgeries, etc., it can handle patients that have chronic diseases but are not able to visit hospitals. All in all, telehealth’s future looks bright, something that was uncertain before the pandemic.

It reaches more patients

Most patients usually prefer going to the closest healthcare provider for check-ups and getting treatment. However, many live in rural areas and do not have the means to travel to the city. Fortunately, telehealth breaks down that barrier as it does not impose any physical limitations – a patient can consult a physician that is thousands of miles away. This opens up new opportunities for the caregivers as they can serve a larger population.

There’s more to telehealth

While there is no doubt that telehealth is here to stay, it’s still in its early years and can put patient safety at risk. For instance, during telehealth sessions, patients can face the same issues they do during inpatient visits, such as patient misidentification. Moreover, many experts are concerned about medical identity theft that might occur with telehealth visits. Fortunately, RightPatient can help prevent that – improving quality and safety in healthcare.

RightPatient enhances patient safety

A leading touchless patient identification platform, RightPatient is being used by caregivers to protect patients from healthcare fraud, medical record mix-ups, and more. RightPatient can also be used across the care continuum, making it ideal for telehealth sessions. It helps patients validate their identities, preventing medical identity theft by red-flagging fraudsters.

RightPatient supports telehealth sessions as well as inpatient visits – contact us now to learn how we can help enhance patient safety for your healthcare facility.

5 Features of an Excellent EMS Computer Aided Dispatch System

March 29, 2021/4470 views / 0 Comments/in Guest Blog Posts /by Guest

Time is of the essence when your organization is in the business of saving lives. To improve response time and promote clear and concise communication between all parties involved, you need to make use of a customizable yet reliable computer-aided emergency dispatch system to coordinate with the rest of your team members.

If you’re in the market for emergency dispatch software specially designed to meet the needs of your EMS organization and improve the services that you provide your clients, there are a couple of things that you can do to make your selection process much faster and easier. One of these is listing down all the features that you want your ideal solution to have. Exactly what features should a dispatch software include so that it can help your institution provide high-quality service during stressful and critical situations? Here are a few that you should consider:

Mobile-Ready

Almost everyone owns a smartphone these days, and more often than not, your staff members access their daily schedules through their smartphones. When you’re dealing with medical emergencies on a daily basis, it is simply not ideal to rely solely on a computer or website to find out what your next schedule or assignment is. Therefore, it makes sense for your dispatch system to feature a mobile app that your team members can access in a heartbeat.

Once they have the app installed on their mobile phones, your personnel won’t have to log in using a browser every single time just to see their updated tasks. Also, they can receive real-time notifications for urgent assignments. These features, in turn, will help your organization maximize the use of technology and minimize the time you need to provide your services.

Visual Dispatching

The act of organizing a dispatch can take up a lot of time. Some systems will require you to manually input the time, location, situation, type of vehicle, personnel, and other details that are needed to carry out a proper response, and this can eat up precious minutes.

Visual dispatching is a much faster alternative to this dated method. Simply put, visual dispatching allows you to click, drag, and drop a crew member’s details to a schedule grid, and your crew member will know about their current tasks or upcoming schedule changes. This method will make it easier for your dispatchers to manage both scheduled and unscheduled assignments that pass through your system. Also, because you can readily see everyone’s timetable, you’ll have an easy time identifying and filling up available slots.

Multiple Manager Access

Companies that focus on maintaining public health are often open 24/7. EMS organizations typically have to change the schedule of their personnel every now and then to ensure that there are enough staff members to respond to the needs of their clients. This is true with both the EMS crew members on the ground and the dispatchers who coordinate their efforts.

Patient-data-accuracy-can-be-ensured-with-RightPatient

RightPatient enhances patient identification.

Your online scheduling application, then, should allow more than 1 person to work in an administrative capacity. The system should feature multiple levels of access rights to ensure security. While one person can serve as the system’s primary administrator, the others can be given administrative privileges that they can use when the primary manager is out of their workstation. This way, your organization can continue providing its services even if there’s a sudden change in your staffing schedule.

Active UHU Percentage

Your dispatch system effectively records the time that your team members are on the clock. This puts it in a unique position to report on Unit Hour Utilization (UHU). This key metric is what most EMS organizations monitor frequently when they have profitability in mind.

Using this metric, EMS organizations can track whether their ambulances are being utilized effectively and whether their crew members are being put to work. To maintain or increase profits, some EMS organizations set a minimum UHU goal to achieve. Besides profitability, this metric also helps dispatchers to allocate resources effectively so crew members are not stretched too thin. That way, crew members can provide better quality care and service even during stressful and critical situations.

Integration with Other Modules

Last but not least, your dispatch software should have the ability to easily integrate with other modules. When every module is sitting on an independent island, numerous IT resources and API calls are needed to get all data in one place. Headaches and frustration arise when you get data integration errors. Your staff will then have to either fix the issues or key in those data, a highly inefficient process.

At the minimum, your computer-aided dispatch should integrate with ePCR and billing. If that’s the case, then you can improve cash flow dramatically because your billers can bill the dispatch as soon as it is finalized. Also, when your dispatch system is integrated with employee scheduling, you can eliminate the mistakes of assigning someone who is on PTO to a dispatch. These are just a few benefits when you use an all-in-one solution for EMS organizations.

Conclusion

In order to provide people with quick, efficient, and life-saving services, your EMS organization should be supported by a computer-aided dispatch system that’s designed to meet today’s growing demands. To start, sit down with your team members to list down the essential and nice-to-have features as well as functionalities that you want to see in your next dispatch system. Then, use this list as a guide when checking out your options, or use it to formulate questions when you’re shopping for software providers. Doing so allows you to easily narrow down the vendors that offer concrete solutions to the dispatch system issues that you are facing today.

Senators Focusing on Improved EHR Data Shows the Importance of Patient Identification

March 2, 2021/8595 views / 2 Comments/in BLOG, Data Integrity, EHR, healthcare, Patient Data, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

Unfortunately, even now, many believe that patient misidentification is not a significant issue within the US healthcare system. Even many healthcare providers don’t think of it as a huge problem. They fail to acknowledge that patient misidentification corrupts EHR data significantly, leads to patient record mix-ups, is one of the causes of wrong medical procedures, causes avoidable medical errors, and more.

Let’s break down why they are wrong and how patient misidentification is a huge issue by observing what others are doing to solve it and how RightPatient is helping ensure positive patient identification.

Patient misidentification is a huge deal – corrupting EHR data is just one of its consequences

A crucial factor that can lead to better patient safety within hospitals, according to the Joint Commission’s National Patient Safety Goals for 2021, is by identifying patients accurately. That’s precisely why it has listed improving patient identification on the top of its list. Each year, the Joint Commission releases goals based on research that they believe will enhance patient safety. Each year, patient identification improvement is always one of the many goals, sometimes even topping the list (just like this year).

There are many healthcare organizations and associations such as AHIMA (The American Health Information Management Association) and CHIME (The College of Healthcare Information Management Executives) that focus on patient misidentification, its consequences (EHR data corruption, patient safety issues, detrimental healthcare outcomes), and the need for accurate patient identification.

Even last year, many organizations came together and formed a coalition called “Patient ID Now” for a national patient identifier. Unfortunately, there is very little progress in that area (as of now), and if the past tells us something, then the UPI (unique patient identifier) is still far from reality. Many organizations, healthcare experts, and officials urge the government to lift the ban on creating a state-funded UPI. Unfortunately, the ban has been in effect for more than two decades due to “privacy concerns”.

However, while all of that is occurring, patient misidentification is still thriving and causing issues such as duplicate medical records, corrupting EHR data, hampering patient safety, causing avoidable medical errors, and more. Fortunately, more people are identifying how big of a problem it is.

Patient misidentification is an issue significant enough to bring senators from different parties together. An effort taken by bipartisan senators is focused on improving patient record matching in hospitals and health systems, something that they believe is crucial for vaccine distribution as well.

Called the “Patient Matching Improvement Act”, it aims to provide vaccination sites, hospitals, and testing labs access to the US Postal Service’s address-formatting tool for improving patient record linkages. They believe that this will help contact tracing efforts and track community spread more accurately.

After the pandemic, it will also help improve EHR data within hospitals and health systems as they believe it will help improve patient identification. But will it be enough on its own, if it ever leaves the Senate health committee? What are responsible caregivers doing now to prevent patient misidentification?

RightPatient effectively prevents data corruption

While there are several solutions available, the most feasible one, given the pandemic, is RightPatient. It is a touchless biometric patient identification platform that is the choice of responsible healthcare providers. Since it is touchless, it doesn’t create infection control issues for healthcare providers – improving patient safety and ensuring hygiene.

It enhances patient safety, prevents medical identity theft in real-time, ensures that patients are identified at any touchpoint across the care continuum, and is even ideal for telehealth sessions.

However, if the Patient Matching Improvement Act is introduced, RightPatient can augment its effectiveness further, as it is a tried and tested platform used by responsible caregivers – are you one of them?

Tips For Improving Patient Satisfaction In Surgery Centers

March 2, 2021/6015 views / 0 Comments/in Guest Blog Posts /by Guest

Are you an administrator looking to expand or improve your hospital’s ambulatory surgical center’s operations? One critical component to every healthcare facility’s success is positive feedback. Use these practical tips to improve your patient’s satisfaction.

What Is an Ambulatory Surgical Center?

Ambulatory surgery centers (ASCs) were created to administer a variety of low-risk surgeries. Some routine procedures performed at an ASC include:

Arthroscopy.
Cataract surgery.
Cesarean section.
Dental restoration.
Gastric bypass.

What Are the Benefits of an ASC?

ASCs are becoming an increasingly accessible option for many patients. These centers offer a variety of benefits such as:

Same-day discharge.
Lower out-of-pocket costs.
Higher nurse-to-patient ratios.
Lower risk of infection.
Improved recovery.

What Is Patient Satisfaction?

Patient satisfaction measures how pleased a person is with their level of care. This accounts for services both inside and outside the surgeon’s office. A patient’s feedback provides administrators with valuable insights into the effectiveness of the medical staff’s care and empathy level.

How Is It Measured?

Patient surveys are an integral way to measure their overall satisfaction. Whether it’s in person, written, or over the phone, obtaining this information helps healthcare administrations identify gaps and develop quality improvement initiatives. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is the industry standard for reporting patient experiences and their perspectives of the care they receive.

Tips for Improving Patient Satisfaction in Your ASC

A patient’s satisfaction level affects many areas of your ASC, such as patient retention, clinical outcomes, and medical malpractice claims. Healthcare executives and physicians can institute a few easy strategies to improve patient experience at ambulatory surgical centers across their system.

Use Your Patient’s Name

For many patients, their hospital experience is often impersonal. Doctors may forget about one of the most important tools in their arsenal — a friendly hello. More than merely greeting your patients, use their first name.

Ensuring Accurate Patient Identification

One of the biggest pain points faced by any healthcare provider, whether health systems or ASCs, is patient identification errors. In the case of ASCs, these errors lead t mix-ups, wrong surgeries, and worse. Many healthcare providers are preventing these issues with touchless biometric patient identification platforms like RightPatient. By identifying patients accurately at any touchpoint within the care continuum, RightPatient enhances patient safety and personalized the experience – improving patient satisfaction in the process.

Make Eye Contact

Keeping eye contact with the person you’re talking to shows that you are actively listening to what they have to say. A friendly, sympathetic attitude helps patients feel more at ease. It’s essential for building rapport and is a sign of care and respect.

Focus on Patient Education

Information is vital to a person’s decision-making process and empowers them to better direct their healthcare. Enlist the help of nurses and other support staff to help educate patients, and remember to use layman’s terms.

Create a Welcoming Environment

Most people think a medical center is a cold and sterile place. Make sure your ASC is tidy, and add some comfortable seating arrangements, soothing artwork, and soft lighting to create an attractive aesthetic.

Upgraded systems

Value stream mapping (VSM) is a business management method physicians can use to analyze and improve patient flow. It gives administrators the tools to identify inefficiencies during any step of a patient’s experience.

Take advantage of these tips to ensure a positive patient experience. Create a welcoming environment for patients and add a personal touch. You’ll soon see your survey results improve.

RightPatient Can Prevent Medical Mistakes, Patient Mix-ups, and More

February 26, 2021/10345 views / 1 Comment/in BLOG, Data Integrity, healthcare, Medical Identity Theft, Medical Record Mix-ups, Patient Data, Patient Errors, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

While 2020 felt like a very long year for all the wrong reasons, it has been already two months into 2021, fortunately. However, COVID-19 is still having a significant effect, especially on the US healthcare system. One of the many issues that were present even during the COVID-19 waves was patient identification errors, and it demonstrated that healthcare providers need to upgrade their patient identification systems immediately. Patient record mix-ups, preventable medical mistakes, sending reports to the wrong patients, and not finding the patient records were just a few of the problems healthcare teams faced during the pandemic.

However, there’s a more serious concern up ahead. As the vaccine starts to slowly but steadily reach the general public, potential vaccine mix-ups might occur as a result of patient misidentification. This will severely jeopardize vaccine rollouts and make them lose their efficacy.

While patient identification issues and their several consequences have been present for a long time, they can be prevented with an effective patient identification platform like RightPatient – let’s explore.

How RightPatient works to prevent medical mistakes

RightPatient is a touchless biometric patient identification platform that helps hospitals and health systems prevent patient identification errors and mix-ups. It attaches the patent’s photo and biometric data to the medical records during registration. During subsequent visits, patients are required only to look at the camera – the platform verifies their identities and provides the appropriate medical records.

One of the best parts is that RightPatient is contactless, making it feasible for a post-pandemic environment, as it prevents HAIs (hospital-acquired infections). Moreover, it can also be used at any touchpoint across the care continuum, making it ideal for telehealth sessions.

That was a lot about how RightPatient works – let’s see the issues it prevents – and can prevent – for healthcare providers.

The problems RightPatient addresses

RightPatient prevents duplicate medical records

Duplicate medical records have been creating mix-ups, preventable medical mistakes, and more, leading to detrimental patient outcomes, impacting patient safety, revenue cycle issues, and lower bottom lines. Since RightPatient can identify registered patients right from the start, it prevents the creation of additional duplicate medical records as well as medical errors – improving patient safety and healthcare outcomes.

RightPatient eliminates preventable medical mistakes

One of the biggest issues patient identification errors create is medical errors. For instance, patient A will get medications that are actually required by patient B – a single mistake can be disastrous. Moreover, there have been cases where one patient received a transplant that was supposed to be received by an entirely different patient. However, since their names or demographic characteristics were similar, a mix-up occurred. Fortunately, RightPatient prevents such cases – ensuring quality and safety in healthcare facilities.

RightPatient prevents medical identity theft and protects patient data

One of the prominent reasons medical identity theft cases are successful is because there is no way to catch the fraudster. Conventional patient verification methods are not well-equipped to handle misidentifications, let alone detect fraudsters.

Fortunately, RightPatient can accurately identify patients using their photos; whenever the fraudster tries to pass themselves off as the patient (or victim), the platform red-flags them, preventing medical identity theft in real-time. This helps in a number of ways – patient information is protected from being corrupted, litigation costs are prevented by the healthcare provider and patient safety is ensured.

Can RightPatient prevent vaccine mix-ups?

While most of us among the general public wait for the vaccine rollouts, we have to remember that, at this point, to ensure maximum protection, we require two doses of the vaccine. However, imagine this – a hospital is housing vaccines from two different manufacturers. What if a patient receives the shot of Pfizer’s vaccine the first time and the second dose is from Moderna?

Unfortunately, vaccine mix-ups are occurring as we speak, and it might significantly reduce the effectiveness of the vaccines, putting numerous lives at risk. Moreover, many of these cases might occur due to patient misidentification.

Fortunately, RightPatient can help hospitals and health systems to determine patients’ identities accurately, prevent record mix-ups, and ensure efficient vaccine administration without any hiccups, enhancing patient protection against the virus.

Responsible healthcare providers have been using RightPatient for years – preventing patient safety issues, avoidable medical mistakes, duplicate medical records, and medical identity theft in real-time. Contact us now to be a more responsible healthcare provider.

Is Patient Information Protection Possible With Rising Cybersecurity Threats?

February 24, 2021/9304 views / 0 Comments/in BLOG, Cybersecurity, Data Integrity, healthcare, Medical Identity Theft, Patient Data, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

Healthcare is always in the spotlight – mostly because of the wrong reasons. Some of the many topics that often come up when discussing healthcare issues are data breaches, medical identity theft, the lack of interoperability, the lack of patient information protection measures, patient identification issues, among other things.

However, due to the pandemic, telehealth has become a mainstream tool to provide patient care outside of healthcare facilities. While telehealth has been an extremely useful medium for caregivers and patients, there are valid concerns regarding its security. Moreover, even before that, cybersecurity threats have been growing considerably for the last few years.

That being said, let’s take a closer look at the recent state of healthcare data breaches, how the data were obtained from hospitals, and if patient information protection is possible.

The pandemic showed patient information protection measures were not enough

When the pandemic started, healthcare providers in the US had their hands full – not only did they have their usual problems to tackle, but also they had to deal with the surge of COVID-19 cases that overwhelmed their facilities. Quite naturally, healthcare frontline teams, facilities, and anyone else involved with them was pushed to their limits. Fortunately, there was a ray of hope when many hackers pledged that they won’t focus on hospitals since they were facing the biggest challenge in decades. However, not all the hackers shared the same sentiment – many chose to attack during this vulnerable period.

For instance, by the end of 2020, many hospitals and health systems were victims of a wave of cybersecurity attacks that left them paralyzed. The attacks forced them out of their systems – disrupting healthcare operations until the hackers’ demands were met. Moreover, even prominent health systems took days to restore and operate normally.

Others were handicapped, and while not fully locked out of their systems, these caregivers were unable to provide accurate healthcare services too. For instance, they had read-only access to patient records, meaning that they couldn’t update the records themselves, which is usually done after seeing the patient (virtually or otherwise). As a result, a lot of scheduled visits, surgeries, and elective procedures had to be stalled or postponed. Cyberattacks ultimately harmed the bottom lines of affected hospitals. However, all of these attacks, delays, and threats led to the conclusion that patient information protection must be upgraded significantly to ensure quality and safety in healthcare.

How patient information is typically protected

Health Insurance Portability and Accountability Act (HIPAA) is primarily focused on protecting patient information from internal and external threats or data breaches. It applies to any organizations (known as business associates) that deal with patient information or PHI (protected health information). HIPAA even has a Breach Notification Rule that provides guidelines for hospitals that suffer breaches. Unfortunately, there are many cases where HIPAA violations do occur, leading to hefty fines and loss of goodwill.

But how do hospitals typically ensure patient information protection?

Well, different healthcare providers have different guidelines, budgets, constraints, and advantages. However, some of the more common ways hospitals and health systems protect patient information are:

Having a robust policy in place
Developing a culture that focuses on protecting patient information
Regularly providing training to staff members that access patient information
Performing internal audits
Having a security improvement plan in place
Monitoring access and restricting unauthorized individuals
Pursuing HIPAA compliance
Encrypting patient information both in transit and at rest

Patient information protection needs an upgrade

While the aforementioned were some of the common security safeguards hospitals use to protect patient information, the pandemic showed the flaws of the existing cybersecurity measures. Also, another factor to consider is that not every healthcare provider has state-of-the-art cybersecurity measures in place – many are restricted by budgetary issues, bureaucracy, and current priorities their leaders have.

Telehealth raised security concerns

Moreover, telehealth has changed the rules. When the pandemic struck the US in full force, it forced the government to relax rules regarding virtual visits. While this was to make telehealth easier for patients and caregivers, it also opened doors for hackers. Cybersecurity experts were understandably worried about frauds – they already occur during inpatient visits, what about virtual ones?

As a result, due to ever-increasing cyberattacks, healthcare data breaches seem inevitable, don’t they? However, their effects can be mitigated by preventing medical identity theft – that’s where RightPatient comes in.

RightPatient can mitigate the effects of data breaches

A robust patient identification platform used by leading providers, RightPatient locks EHRs with patients’ photos and their biometric data upon enrollment. During subsequent visits, patients only need to look at the camera – the platform runs a search, and, upon a positive match, provides the accurate EHR within seconds. Fraudsters are red-flagged during the verification process, preventing medical identity theft in real-time and protecting patient information.

RightPatient is versatile enough to be used at any touchpoint across the care continuum – making it feasible for telehealth sessions. Responsible caregivers have been using the platform for years now – are you one of them?