The Advantages of Telehealth and Why Hospitals Must be Cautious With It

May 26, 2021/8078 views / 0 Comments/in BLOG, healthcare, Medical Identity Theft, Patient Data, Patient Errors, Patient Identification, Patient Outcomes, Patient Safety, Privacy, Telehealth /by Matt Gibson

Telehealth has been around for a while now, even if it only came to prominence during the last year. A paper from the University of California, Davis suggests that telehealth started in the early 1960s. Authoritative websites run by major healthcare providers have been around for at least 20 years. The last year or so has seen remote solutions come into their own, with regular consultations held by video call, support groups for all kinds of ailments moving to online platforms, and routine telephone screening used to allocate patients to the appropriate staff member – exposing virtually everyone to the advantages of telehealth.

Given the pandemic, people were told to shelter in place. The healthcare system had no spare capacity to deal with seeing patients face to face. Patients were told not to attend the hospital or their regular clinic. Elective surgeries were canceled and routine appointments became virtual, conducted first by telephone and then by video call. The stuff of science fiction suddenly hit the mainstream – slowly demonstrating the advantages of telehealth.

Medical staff members are dealing with ever more complicated cases, among other things. Anything which can simplify and streamline this necessary engagement has to be tried, at least. The pandemic allowed a trial that otherwise might have been seen as driving patients away.

Remote healthcare has been growing in the last few decades. From emails requesting medical records or consultant second opinions, to routine online forms to fill out for regular repeat prescriptions or book appointments, the ability to integrate technology in healthcare is clear. Many primary healthcare practitioners no longer accept requests for repeat prescriptions by telephone but instead require patients to fill in their details online. Imaging reports can be filed online and shared electronically with a patient’s care team, while telephone or video consultations can save a patient having to visit the clinic unless a physical exam is necessary. This may allow the patient to fit the call into a scheduled break at work or arrange for others to take care of dependents for a short time.

The advantages of telehealth everyone loves

Telehealth does not necessarily even need anything more than a cellphone connection. A video connection may be preferable in some cases, but most screening and initial consultations can be carried out over the phone. No costly and time-consuming travel for the patient, no risk of delays for the practitioner. In these times of social distancing, it is best to minimize in-person contact, and telehealth is ideal for this. Patients who have been advised to shelter in place can still receive advice, treatment, prescriptions, and counseling with no risk to themselves or their specialist.

Telehealth also speeds up the sharing of information between healthcare teams. A report and images can be shared by email over a secure link far quicker than a physical package can be delivered. Sharing patient information online can expedite care, which in turn can improve patient outcomes, quality, and safety in healthcare.

Telehealth needs to be used with caution

While there are numerous advantages of telehealth, it still needs to be used with caution. Technology can be used to help healthcare, as long as it is used securely and correctly. No one wants a patient safety incident resulting from misdirected confidential information or an incorrect bill, after all. Telehealth is more than simply a way to help hospitals improve their finances. Facilities need to ensure they can demonstrate to patients and staff that telehealth is secure as well as slick. It can allow patients to access healthcare when they wouldn’t otherwise be able to, as it will put them in touch with a regular member of their team who is familiar with their case. This means a higher quality of care than if the patient was simply searching online for treatment options.

One option which is not mentioned so often is that telehealth visits can be billed faster. Good for the provider, not so great for the patient, who may also have to attend an in-person appointment for a physical examination after screening. Both the initial virtual consultation and the appointment on site are likely to be chargeable, even though initial screening has often previously been free. Some providers may decide to offer a package of mixed virtual and face-to-face appointments, but should always make this clear to the patient.

Telehealth is not for everyone

Telehealth is convenient for those who are busy and anyone who can get to grips with new software quickly. For patients who are not technologically aware, anyone who lives off the beaten track, in rural locations, or off-grid altogether, it is likely to be more of a challenge to access. Virtual consultations have their place, but in-person healthcare must remain for those who cannot or choose not to access it online.

Some patients will, after all, have reservations about virtual appointments due to concerns about data and personal security. A biometric touchless patient identification platform like RightPatient may help calm their worries. Because it is biometric rather than in-person or touchscreen activated, it can prevent medical identity theft during both telehealth or in-person visits.

Improving Revenue Cycle in Healthcare Facilities in a Post-Pandemic World

May 25, 2021/7619 views / 0 Comments/in BLOG, Data Integrity, Denied Claims, healthcare, Patient Identification, Patient Outcomes, Revenue Cycle Management, Telehealth /by Matt Gibson

The pandemic hasn’t only been difficult for the healthcare sector in terms of the number of patients treated and the severity of symptoms. For the American healthcare system, it meant a huge loss of revenue for everyday treatments, as every available resource pivoted to caring for the patients affected by COVID. Those facilities that couldn’t pivot were left with no option but to close and file for bankruptcy as their income was hit. Some managed to survive by furloughing their staff or redeploying them to care for the large number of seriously ill patients which COVID produced. As a result, revenue cycle in healthcare facilities took a huge hit.

Some organizations, though, were luckier than others and were able to deploy remote triaging and virtual consultations by phone and video using the latest videoconferencing software – all of which can be bolstered by utilizing a touchless biometric patient identification platform such as RightPatient. This allowed them to continue to treat patients, and earn income, which softened the blow to their finances and helped both patients – who suffered no break in treatment – and staff – who were retained rather than furloughed.

Revenue cycle in healthcare facilities during the pandemic tanked, to put it mildly. Normal service dropped off a cliff and around three-quarters of healthcare providers had to put revenue cycle management in place, as well as ensuring employees could practice remotely and maintain effective social distancing when they did have to attend their workplace.

The return has started, remotely

Now that treatment cycles are returning to pre-pandemic levels in many places, the staff members are also returning to their usual roles. They are returning to treating their regular patients and making sure of their incoming revenue whilst minimizing the losses their facility may have suffered.

In order to optimize their abilities, staff members have learned how to use technology to help them assist patients remotely during the pandemic. This approach is likely to remain in place for those patients who are unable for any number of reasons to attend an in-person consultation.

One of the most popular ways to use tech in medicine is by organizing a remote consultation, by telephone or video call. This helps staff to find out quickly what ails their patient and can help them triage the patient more effectively, immediately. They can tell the caller at once whether they need to attend, offer an appointment if so and have all the notes from the call available when the patient comes in. If a referral is needed, the process can be started straight after the phone call, without waiting for an appointment or paperwork.

Of course, processes still need to be followed. Not only does that enhance patient safety, but it also embeds the familiar for both patient and healthcare employee. Sorting out the paperwork before the patient arrives is of prime importance, and means everyone will know what is going to happen and what they can expect to be billed or paid for. Staff should check whether there is an authorization for the service under the patient’s insurance and what the patient’s responsibility is regarding this. Ensuring everyone is aware of charges and can reconcile them quickly is better for the provider’s income levels too. Being organized allows accurate expenditure planning, which helps everyone balance incoming revenue against outgoing expected payments.

Communication is key for improving revenue cycle in healthcare

Face-to-face, by email, text, shared app, or phone: no matter how teams communicate, it is best that they do. Patients with comorbidities or multiple conditions need dovetailed treatment, a patient pathway across several providers, and it is best to schedule appointments logically. Scheduling several simple appointments across nearby providers in one day is a possibility to reduce travel headaches for the patient, although it may make it an expensive time when the bills come due. That also relies on the finance and revenue cycle team knowing that they are to bill a particular insurance company for a defined treatment to a named patient on a given date. Communication makes all of these processes simpler and can help provide the necessary paper or electronic trails to ensure timely billing, and therefore prompt payment. The notification to finance should come from the clinical team, as they are treating the patient. They also know exactly which procedure was undertaken and how, so are best placed to ensure the billing is correct.

An efficient billing cycle is one way to ensure reliable income, as everyone knows what is due to be paid, by whom, and when. It’s not just the medics and revenue billing team who have a part to play here either. Every healthcare professional who attends to the patient has a responsibility to produce documentation for their part in the patient’s care – all of this works towards optimizing revenue cycle management in healthcare facilities.

Technology can enhance revenue cycle in healthcare facilities

Accurate billing is essential when attempting to collect revenue. Billing the wrong patient, or a different insurance company, can delay payment and cause extra effort and paperwork for no gain. Correct patient identification at the start of the treatment cycle makes billing much simpler. A biometric touchless platform such as RightPatient can help eliminate patient misidentification and the nearly $5 million of denied claims which result.

It’s Time to Improve the Patient Experience as In-Person Medical Visits Are Back

May 24, 2021/7798 views / 0 Comments/in BLOG, Data Integrity, EHR, healthcare, Patient Data, Patient Experience, Patient Identification, Patient Outcomes, Patient Safety, Telehealth /by Matt Gibson

Now that lockdown is easing, in-person visits to medical facilities for non-urgent reasons can resume. Masks are being removed, people can come into closer contact than they could previously, and the routines of everyday life are returning. This is where hospitals can put into practice new ways of working which were adopted because of the pandemic and improve the patient experience.

RightPatient improves the patient experience

More virtual appointments to prevent waiting times and improve punctuality for those patients who do need to be seen in person. Telephone triaging so that the patient is routed to the correct specialist faster. Individual consultations rather than groups which may encourage patients to be more open about their ailment, or group sessions held remotely so patients who work better with a support network can still have that feeling of accountability. All of these, when used appropriately for the individual patient, can improve the patient experience, reduce patient safety incidents, and improve healthcare outcomes.

Virtual consultations may not be for everyone

Of course, a touchless biometric patient identification platform such as RightPatient can improve quality and safety in healthcare where it is used. As hospitals and other healthcare locations move towards dealing with higher numbers of routine patients again, anything which can simplify the process should be welcome. There is a significant backlog of routine procedures which need to be undertaken having been canceled in favor of treating COVID infected patients, so all the staff members are likely to be busy for some time to come. Some workers were furloughed, other facilities had departments closed and remaining staff diverted to caring for acutely ill patients. Now, they need to return to their more usual work, while picking up the pieces of disrupted patient treatment pathways and working to improve the patient experience.

Naturally, this had a knock-on effect on medical income, with the loss to hospitals estimated to be somewhere between $320 billion to $325 billion. Now that people are receiving vaccines at speed and the rate of infection is slowing, medical facilities can begin to work on regaining some of that lost income and treating those patients who may have chronic conditions or have developed one after overcoming COVID.

Normal, but not normal

Just because everything is opening up again doesn’t mean that everyone shouldn’t be alert to the potential for new variants of the virus. Like ‘flu and colds, the COVID virus mutates, and there is always the risk that the next outbreak could be just as virulent. Keeping social distancing, minimizing queuing, and ensuring adequate ventilation are practical ways to reduce risk to staff and patients. However, technology has a part to play too.

Improving-patient-experience-is-feasible-with-RightPatient

RightPatient has been improving the patient experience for several hospitals

Remote consultations save time, effort, the patient’s money, and improve the patient experience

Telehealth, the use of virtual or remote appointments rather than in-person consultations, has become popular for first consultations, initial triaging, counseling, and any discussion where actual hands-on physical examination is not required. For some people, it may be mentally less stressful to undertake healthcare appointments in this fashion. For others, it may be simpler and quicker, removing the need for time off work or lengthy journeys. Using telehealth the professional can easily work out which patients to call in for an in-person examination and who simply needs a new prescription or a referral to further care. Telehealth can take the form of a telephone call or video consultation, so most patients should be able to start their treatment pathway virtually. The reduced numbers of patients attending the facility will lower the likelihood of infection and reduce risk to staff and those patients who are clinically more vulnerable to the virus.

The public’s awareness of and engagement with healthcare staff has increased due to the pandemic. More people have been coming into contact with a wide variety of medical professionals as a result of the events of the last year. These people are not just those infected with the virus, they are members of the public who have struggled with loneliness and isolation, mental health issues, grief and loss, as well as those whose domestic arrangements were not suited to extended shelter-in-place requirements.

For many of these people, a remote solution is easier than an in-person visit. Actually leaving the house may be impossible for some, depending on their circumstances. It may be safer for them to remain at home, to have their medication delivered to them, and not to put their long-term health at risk by attending hospital in person. Hospital-acquired infections are a big risk to immunocompromised patients, and after a year of keeping themselves safe, they may be reticent about venturing out too far.

Touchless biometric patient identification solutions such as RightPatient can help healthcare providers ensure that they are treating accurate patients. Because RightPatient is biometric, patient identification is visually by camera rather than confirming answers to questions – it helps improve the patient experience during both virtual and in-person visits.

RightPatient can help healthcare providers treat their patients with less disruption and lower risk to the patients. The providers are still paid for their time and expertise, but the patient avoids an in-person visit unless an examination or procedure is indicated. That’s more convenient all around.

How to Improve Healthcare Outcomes and Reduce Readmission Rates

May 23, 2021/7467 views / 0 Comments/in BLOG, Data Integrity, Duplicate Medical Records, EHR, healthcare, Medical Identity Theft, Medical Record Mix-ups, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

Improving a patient’s outcome (for instance, their quality of life or life expectancy) is obviously the prime reason for treating them. Patients approach a medical professional with the hope of ‘being cured’ of whatever ails them, whether that’s by being prescribed medication to ease symptoms or having an operation or procedure to relieve pain or remove or transplant a body part to offer a better quality of life. When they are paying for their treatment, they have every right to expect that their life is better afterward. Hospitals that do not achieve the required levels of treatment outcome are routinely penalized, thus, they need to improve healthcare outcomes. These levels are measured by readmission rates. On average, over 2,500 hospitals are likely to be penalized because of their monthly readmission rates, even though the pandemic will have increased the chances of some patients having to be readmitted.

Improve healthcare outcomes with an effective patient identification platform

However, there are some very simple ways in which hospitals can improve healthcare outcomes and reduce readmission rates.

Identify your patient. Continue to identify your patient.

Correct patient identification is key. Ensuring that staff members are treating the right patient for the right ailment is, perhaps, needless to say, the best way to improve healthcare outcomes. Getting identification wrong can lead to any number of issues, from unnecessary operations or incorrect scans to potentially dangerous prescription medication being offered.

The best way of ensuring correct patient identification is by using a touchless biometric patient identification platform such as RightPatient. It helps improve healthcare outcomes, ensures timely sharing of appropriate information with other professionals, and ultimately helps lower the chances of a patient safety incident.

The data may be on the screen, and may well be correct. But front desk staff, nurses, medics, and others are only going to know this for sure if they use such a solution. The available data is also likely to show previous admissions, incidents that the patient may have been involved in, allergies, vital statistics, next of kin, and areas of concern for the patient’s health.

Many hospitals undertake patient surveys to help them improve patient care, and this option can be offered as a patient reaches discharge date, if appropriate.

Goals, KPIs, outcomes, HSMRs – whatever you call them, they help improve healthcare outcomes.

Improving the patient’s experience of their stay in the hospital will also improve their view of how well they were treated. A positive outlook has been shown to raise recovery rates. Plus, helping patients recover makes staff feel better too. Making a good outcome a key goal of the organization and the staff will help both sides. Suggesting a reduction in incidents from the previous year is a friendly way to ask for an improvement in figures, whilst still recognizing that employees are human and can make mistakes.

RightPatient identifies patient records accurately

No matter how good the records, unnecessary scans can be requested and patient information can be incorrectly recorded. It happens. If the patient’s identity can be verified accurately, then mistakes can be avoided.

Sharing is caring.

Sharing information with other caregivers can also improve healthcare outcomes and provide healthcare professionals with a rounded picture of the person they are treating. Not all patients will be happy with this option, but for primary care doctors, knowing where else their patients have already been treated is of great benefit when referring them to other specialties. Many people have to see a different physician for every ailment, and joined up care can make things much easier. When someone with a chronic condition ends up in the ER, a shared electronic health record allows everyone to know what medication the patient has already been prescribed and even whether certain common treatments have already been attempted.

CMS, therefore, requires healthcare providers to use CoP electronic notifications to let other named physicians know that they have a patient in their care. These notifications also alert others in the chain about patient discharge or transfer, which is important for ongoing care – using RightPatient can help with that. RightPatient also aims to prevent duplicate medical records, so acting against medical identity theft. All of this helps CMS compliance, which is good news for a facility’s finances, as fines for CMS breaches can be crippling after a while.

Contact us for more information on how RightPatient can help your facility and your patients stay safer from medical mix-ups and online impersonation by using our biometric patient identity management system.

Professional Patients Are One of the Overlooked Issues in Modern Clinical Trials

May 7, 2021/6764 views / 0 Comments/in BLOG, Clinical Trials, Data Integrity, Patient Data, Patient Identification, Patient Outcomes, Professional Patients, Research /by Matt Gibson

Clinical trials and professional patients – we’ve been talking about them for quite some time now and how fraudsters are one of the overlooked issues in modern clinical trials. While most enrolled patients are strongly vetted and their backgrounds are thoroughly checked, we’ve already seen many times that the information they provide isn’t always accurate and how these fraudsters slip through the cracks and make it into the trials. However, we’ve got more stories that demonstrate how professional patients exist in trials.

That being said, let’s take a look at a few more studies regarding professional patients and how ensuring positive patient identification can prevent duplicate test subjects in clinical trials.

Modern clinical trials are vulnerable to professional patients.

Stories from an expert about one of the critical issues in modern clinical trials

COO of Verified Clinical Trials, Kerri Weingard, stated that out of all the patients that apply to participate in U.S. trials, those who falsify information or violate criteria range between 14% – 25%.

How do they qualify?

Most of these fraudulent applicants’ actions are quite similar to those of professional patients. According to Ms. Weingard, a few of these individuals enroll in studies for specific diseases and even tamper with their medical history to participate in other trials either subsequently or simultaneously. Some claim that they have conditions in one trial, and they don’t have them in others! Quite a simple example would be a person who enrolls in a trial for heart disease and says that they have the condition. After enrolling successfully and completing the trial, they will alter their medical history and enroll in another study claiming that they have no medical conditions.

Ms. Weingard also says that this is most common with CNS (central nervous system) trials. For instance, diseases such as panic disorder, anxiety, schizophrenia, bipolar disorder, and depression cannot be detected objectively – research teams have to rely on the symptoms reported or demonstrated by the patients. Professional patients take advantage of this and exaggerate or falsify their symptoms to enroll in the trial. Moreover, as many of them are in it for the money, they go to other trials and state that they don’t have such symptoms. All in all, their symptoms are dependent on the requirements of the trial and they have the ability to pull off the deception in many cases.

More numbers that show duplicate study subjects

Ms. Weingard also presented a study at the American Society of Clinical Psychopharmacology meeting – it focused on professional patients, was conducted for three years, and included 113 CNS trials. The total population was exactly 10,092 individuals and there were 498 inclusion or exclusion protocol violations, out of which 91 violated the washout period, 45 tried to qualify for an entirely different study at the same site and 25 at other sites, and 42 were red-flagged for trying to “dual enroll” in more than one study simultaneously.

Prevent-duplicate-test-subjects-effectively-with-RightPatient

Eliminate the participation of professional patients in clinical trials.

One thing is pretty clear – professional study subjects are one of the crucial issues in modern clinical trials, and a robust solution is needed to prevent them. One of the feasible ways is ensuring accurate patient identification with RightPatient – more on that later.

Another study states professional patients are a headache!

Dr. Thomas Shiovitz and his team conducted a study to determine the magnitude of the “professional patient” issue, and its title uses humor to express that professional patients are a headache in migraine trials.

Out of 2192 subjects who applied for the trials, around 19% attempted to register in a different site within 18 months. From this group, 24% of the subjects attempted to enroll in a different migraine trial and the rest of them (76%) tried to enroll in studies involving schizophrenia, depression, or even as healthy test subjects.

While many agree that some professional patients are dangerous, they argue that others are naive and don’t know the rules and regulations about participating in such trials. For instance, they’re provided with endless pages of terms and conditions, and many of them don’t even read the entire document before they sign up. As a result, they don’t know how they might affect other trials if they enroll in the subsequent ones consecutively or simultaneously. This is perhaps one of the reasons why professional patients are one of the ignored issues in modern clinical trials.

However, regardless of the different perspectives, professional study subjects do harm the efficacy of clinical trials and might cause them to be halted, delayed, or even prevent them from proceeding to the subsequent phases because research results are skewed and contain inaccurate information.

RightPatient prevents one of the critical issues of modern clinical trials

The participation of professional patients in clinical trials must be prevented at all costs – something our touchless patient identification platform can achieve efficiently.

RightPatient is the definitive patient identification platform used by responsible U.S. healthcare providers – it red flags fraudsters when they attempt to access care unlawfully. The platform can prevent professional patients in clinical trials as well. A patient won’t be able to enroll in the same trial twice, and if the information is shared across sites, they will be red-flagged when they try to enroll in the other sites.

Contact us now to learn more about how RightPatient can help protect the integrity of your trials effectively and efficiently.

When it Comes to Clinical Trial Challenges, Professional Patients are a Real Headache

May 6, 2021/6992 views / 0 Comments/in BLOG, Clinical Trials, Data Integrity, Patient Data, Patient Identification, Patient Outcomes, Patient Safety, Professional Patients, Research /by Matt Gibson

“Professional patients”, “duplicate test subjects”, whichever term you want to give them, are exceptionally dangerous and are one of the understated clinical trial challenges. Not only are they a danger to themselves, but they also put other patients in the trial at risk. Moreover, their involvement threatens the integrity of the trial(s) – research results are skewed significantly and that can cause effective medicine to be unapproved by regulatory bodies, generating billions in losses.

RightPatient protects the integrity of clinical trials by preventing professional patients.

If you’ve been following our latest series of blog posts closely, you’d know what we’re talking about. Even if you’re not, that’s not a problem, because we’ll be covering more on professional patients in this article. Let’s take a closer look at how they get into the trials, some stats that show how common these duplicate subjects are, how helping them has become a job, and how they can be prevented from trials with positive patient identification using RightPatient.

Just another tale that shows one of the overlooked clinical trial challenges

In a previous article, we’ve talked about different tales of professional patients in clinical trials, why it’s difficult to detect them in specific cases, and how being vigilant might help in rare cases.

A PI who dug deeper after experiencing professional patients firsthand

The gist of it is that in the case of some trials, it’s virtually impossible to detect the severity of the conditions via objective medical tests. As a result, research teams have to rely on self-reporting of the symptoms, and in some cases, these reports are exaggerated by professional patients. A PI (principal investigator) even witnessed that a professional patient participated in around seven trials in twelve months! Another PI remained vigilant and noticed that the patients lied by looking at their medical records – let’s continue from this one.

A study on the involvement of professional patients in clinical trials was conducted by Eric Devine, Ph.D., and fellow researchers. Unfortunately, the results were quite frightening and far worse than imagined – something every sponsor, CRO, and PI must know about.

Some unnerving stats about professional patients

A whopping 75% of individuals falsified information just to participate in clinical trials, and they were involved in two or more studies just in a single year. The misinformation was regarding their health, medications, and the symptoms they faced. For instance, around 33% of them concealed medical problems, 20% concealed recreational drug use, whereas 28% concealed prescribed medications. That’s not all they uncovered – 14% of the sample falsified about having the required condition(s) whereas 25% of them overstated their symptoms to be a part of the trial(s).

RightPatient-prevents-one-of-the-overlooked-clinical-trial-challenges-professional-patients

Ensure accurate patient identification and prevent professional patients in clinical trials now.

Helping others get into trials using deceitful tactics is a profession now

A crucial discovery Dr. Devine and his team made was finding the existence of a research expert who specializes in helping professional patients get into clinical trials. This “kingpin” researched and attempted to get into the study that consisted of Dr. Devine and the team because the payment was quite high. After gaining knowledge about the trial and the right answers to the questions, the individual charged others $40 to share what they needed to say and do to get into the trials.

Moreover, some individuals take up clinical trial enrollment as a profession and even maintain sites that have relevant information such as trial locations, study criteria, enrollment status, and so on. In those forums, they casually talk about how professional patients can get into clinical trials, according to Dr. Devine. In fact, organizations that check for deception are flagged by the site’s moderators, and also advise which clinical trials to skip if the patients want to enroll in a way that violates study criteria.

Professional patients are one of the lesser-known clinical trial challenges

This is just one of the many stories of professional patients – there are far too many of these duplicate test subjects. While some of these bad actors are discovered, others, unfortunately, make it through the trials undetected, something that is far more dangerous.

As mentioned at the beginning, not only does the presence of these bad actors put their safety in jeopardy, but it also threatens the integrity of the trials they participate in, leading to skewed results, halted or canceled trials, and billions in losses.

A potential solution to prevent duplicate study subjects

In a nutshell, professional patients must be prevented from participating. One of the most ideal ways to do so is by creating a centralized identity clearinghouse for clinical trial patients and ensure that the duplicate subjects are red-flagged whenever they try to enroll in a trial.

Fortunately, RightPatient can help with that. A touchless biometric patient identification platform used by several leading U.S. healthcare providers, RightPatient has the experience and capabilities to prevent professional patients in clinical trials.

Contact us now to know how we can help you protect the integrity of your clinical trials and prevent delays in approvals by eliminating a crucial problem – saving millions in the process and improving the efficacy of your studies.

The Benefits of Telehealth and How to Ensure Patient Safety During Virtual Visits

April 19, 2021/8106 views / 1 Comment/in BLOG, healthcare, Medical Identity Theft, Patient Data, Patient Identification, Patient Outcomes, Patient Safety, Telehealth /by Matt Gibson

Telehealth is nothing new – it has been around for quite some time now, especially in the U.S. Unfortunately, its potential was not fully realized before the pandemic because healthcare providers were too wary about using it whereas pundits were busy arguing and analyzing the drawbacks and benefits of telehealth. As a result, not many patients were exposed to virtual visits – leading to telehealth becoming nothing more than a rarely used add-on that was just collecting dust in the drawer of unused tools, figuratively speaking. However, as we all know, the pandemic changed everything, and telehealth became essential. The pandemic allowed telehealth to show its potential as it was quickly thrust into the limelight.

RightPatient prevents medical identity theft during virtual sessions

Let’s take a look at how virtual sessions are transforming healthcare, the benefits of telehealth for everyone involved, and how patient safety can be ensured during these remote patient visits.

How telehealth became relevant again

Technology has slowly but steadily become an integral part of the U.S. healthcare system – AI, wearables, machine learning, and other technologies are being tested to detect whether they improve healthcare outcomes for the masses or not. Unfortunately, as previously mentioned, it was ignored due to a number of factors, and the benefits of telehealth were also overlooked. One of the biggest advantages of telehealth is that it offers patient care beyond the walls of hospitals and health systems. This basically means that patients can get care right from the comfort of their homes or anywhere they want – enabling true, remote care. The future of telehealth looked quite promising.

And then, a certain novel virus overwhelmed the entire world and burdened healthcare systems.

Hospitals were overwhelmed with COVID-19 patients as they were coming in huge numbers – healthcare facilities had to allocate all their resources to serve patients. Moreover, due to the nature of the virus, other patients were not allowed into hospitals and they were diverted towards telehealth – the rest is history.

Telehealth’s usage increased dramatically as regular patients started using it and caregivers started adopting different telehealth platforms to accommodate their patients. While telehealth’s usage has been slowing down somewhat, it’s still here to stay.

That being said, let’s take a closer look at the benefits of telehealth enjoyed by patients and healthcare providers.

Benefits of telehealth

It makes healthcare more convenient than ever

RightPatient ensures patient safety during telehealth visits

Before telehealth became a force to be reckoned with, many patients had to travel long distances to see their physicians in person, something that is cumbersome, expensive, and inconvenient. However, thanks to telehealth, patients can see their physicians from their preferred locations. Patients don’t need to travel miles – all they need is an internet connection and a communication device. Patients can simply book an appointment, get the link to the virtual session, and consult with their physician(s) at the location and time that works best for them – making a win-win situation for everyone involved.

Moreover, telehealth helps globetrotting physicians provide healthcare services to their patients while they’re out of the country – ensuring that all of their patients are cared for.

It enables remote access to healthcare services

One of the biggest advantages of telehealth is that it takes healthcare out of the hospitals, that is, it enables patients to get healthcare services from the comfort and safety of their homes. Telehealth was extremely helpful when the pandemic hit in full force. It was one of the key instruments that helped reduce infections since it helped patients receive care without putting themselves at risk of contracting the virus by visiting hospitals.

However, with the pandemic, telehealth has also shown how useful it can be in providing remote care to patients that either cannot come to healthcare facilities or are not willing to. Since most patients are now familiar with telehealth, healthcare providers are also investing heavily into it – some are developing their own telehealth platforms whereas others are using established solutions to support their patients.

While telehealth can never fully replace inpatient visits that are required for lab tests, surgeries, etc., it can handle patients that have chronic diseases but are not able to visit hospitals. All in all, telehealth’s future looks bright, something that was uncertain before the pandemic.

It reaches more patients

Most patients usually prefer going to the closest healthcare provider for check-ups and getting treatment. However, many live in rural areas and do not have the means to travel to the city. Fortunately, telehealth breaks down that barrier as it does not impose any physical limitations – a patient can consult a physician that is thousands of miles away. This opens up new opportunities for the caregivers as they can serve a larger population.

There’s more to telehealth

While there is no doubt that telehealth is here to stay, it’s still in its early years and can put patient safety at risk. For instance, during telehealth sessions, patients can face the same issues they do during inpatient visits, such as patient misidentification. Moreover, many experts are concerned about medical identity theft that might occur with telehealth visits. Fortunately, RightPatient can help prevent that – improving quality and safety in healthcare.

RightPatient enhances patient safety

A leading touchless patient identification platform, RightPatient is being used by caregivers to protect patients from healthcare fraud, medical record mix-ups, and more. RightPatient can also be used across the care continuum, making it ideal for telehealth sessions. It helps patients validate their identities, preventing medical identity theft by red-flagging fraudsters.

RightPatient supports telehealth sessions as well as inpatient visits – contact us now to learn how we can help enhance patient safety for your healthcare facility.

Senators Focusing on Improved EHR Data Shows the Importance of Patient Identification

March 2, 2021/8593 views / 2 Comments/in BLOG, Data Integrity, EHR, healthcare, Patient Data, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

Unfortunately, even now, many believe that patient misidentification is not a significant issue within the US healthcare system. Even many healthcare providers don’t think of it as a huge problem. They fail to acknowledge that patient misidentification corrupts EHR data significantly, leads to patient record mix-ups, is one of the causes of wrong medical procedures, causes avoidable medical errors, and more.

Let’s break down why they are wrong and how patient misidentification is a huge issue by observing what others are doing to solve it and how RightPatient is helping ensure positive patient identification.

Patient misidentification is a huge deal – corrupting EHR data is just one of its consequences

A crucial factor that can lead to better patient safety within hospitals, according to the Joint Commission’s National Patient Safety Goals for 2021, is by identifying patients accurately. That’s precisely why it has listed improving patient identification on the top of its list. Each year, the Joint Commission releases goals based on research that they believe will enhance patient safety. Each year, patient identification improvement is always one of the many goals, sometimes even topping the list (just like this year).

There are many healthcare organizations and associations such as AHIMA (The American Health Information Management Association) and CHIME (The College of Healthcare Information Management Executives) that focus on patient misidentification, its consequences (EHR data corruption, patient safety issues, detrimental healthcare outcomes), and the need for accurate patient identification.

Even last year, many organizations came together and formed a coalition called “Patient ID Now” for a national patient identifier. Unfortunately, there is very little progress in that area (as of now), and if the past tells us something, then the UPI (unique patient identifier) is still far from reality. Many organizations, healthcare experts, and officials urge the government to lift the ban on creating a state-funded UPI. Unfortunately, the ban has been in effect for more than two decades due to “privacy concerns”.

However, while all of that is occurring, patient misidentification is still thriving and causing issues such as duplicate medical records, corrupting EHR data, hampering patient safety, causing avoidable medical errors, and more. Fortunately, more people are identifying how big of a problem it is.

Patient misidentification is an issue significant enough to bring senators from different parties together. An effort taken by bipartisan senators is focused on improving patient record matching in hospitals and health systems, something that they believe is crucial for vaccine distribution as well.

Called the “Patient Matching Improvement Act”, it aims to provide vaccination sites, hospitals, and testing labs access to the US Postal Service’s address-formatting tool for improving patient record linkages. They believe that this will help contact tracing efforts and track community spread more accurately.

After the pandemic, it will also help improve EHR data within hospitals and health systems as they believe it will help improve patient identification. But will it be enough on its own, if it ever leaves the Senate health committee? What are responsible caregivers doing now to prevent patient misidentification?

RightPatient effectively prevents data corruption

While there are several solutions available, the most feasible one, given the pandemic, is RightPatient. It is a touchless biometric patient identification platform that is the choice of responsible healthcare providers. Since it is touchless, it doesn’t create infection control issues for healthcare providers – improving patient safety and ensuring hygiene.

It enhances patient safety, prevents medical identity theft in real-time, ensures that patients are identified at any touchpoint across the care continuum, and is even ideal for telehealth sessions.

However, if the Patient Matching Improvement Act is introduced, RightPatient can augment its effectiveness further, as it is a tried and tested platform used by responsible caregivers – are you one of them?

RightPatient Can Prevent Medical Mistakes, Patient Mix-ups, and More

February 26, 2021/10344 views / 1 Comment/in BLOG, Data Integrity, healthcare, Medical Identity Theft, Medical Record Mix-ups, Patient Data, Patient Errors, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

While 2020 felt like a very long year for all the wrong reasons, it has been already two months into 2021, fortunately. However, COVID-19 is still having a significant effect, especially on the US healthcare system. One of the many issues that were present even during the COVID-19 waves was patient identification errors, and it demonstrated that healthcare providers need to upgrade their patient identification systems immediately. Patient record mix-ups, preventable medical mistakes, sending reports to the wrong patients, and not finding the patient records were just a few of the problems healthcare teams faced during the pandemic.

However, there’s a more serious concern up ahead. As the vaccine starts to slowly but steadily reach the general public, potential vaccine mix-ups might occur as a result of patient misidentification. This will severely jeopardize vaccine rollouts and make them lose their efficacy.

While patient identification issues and their several consequences have been present for a long time, they can be prevented with an effective patient identification platform like RightPatient – let’s explore.

How RightPatient works to prevent medical mistakes

RightPatient is a touchless biometric patient identification platform that helps hospitals and health systems prevent patient identification errors and mix-ups. It attaches the patent’s photo and biometric data to the medical records during registration. During subsequent visits, patients are required only to look at the camera – the platform verifies their identities and provides the appropriate medical records.

One of the best parts is that RightPatient is contactless, making it feasible for a post-pandemic environment, as it prevents HAIs (hospital-acquired infections). Moreover, it can also be used at any touchpoint across the care continuum, making it ideal for telehealth sessions.

That was a lot about how RightPatient works – let’s see the issues it prevents – and can prevent – for healthcare providers.

The problems RightPatient addresses

RightPatient prevents duplicate medical records

Duplicate medical records have been creating mix-ups, preventable medical mistakes, and more, leading to detrimental patient outcomes, impacting patient safety, revenue cycle issues, and lower bottom lines. Since RightPatient can identify registered patients right from the start, it prevents the creation of additional duplicate medical records as well as medical errors – improving patient safety and healthcare outcomes.

RightPatient eliminates preventable medical mistakes

One of the biggest issues patient identification errors create is medical errors. For instance, patient A will get medications that are actually required by patient B – a single mistake can be disastrous. Moreover, there have been cases where one patient received a transplant that was supposed to be received by an entirely different patient. However, since their names or demographic characteristics were similar, a mix-up occurred. Fortunately, RightPatient prevents such cases – ensuring quality and safety in healthcare facilities.

RightPatient prevents medical identity theft and protects patient data

One of the prominent reasons medical identity theft cases are successful is because there is no way to catch the fraudster. Conventional patient verification methods are not well-equipped to handle misidentifications, let alone detect fraudsters.

Fortunately, RightPatient can accurately identify patients using their photos; whenever the fraudster tries to pass themselves off as the patient (or victim), the platform red-flags them, preventing medical identity theft in real-time. This helps in a number of ways – patient information is protected from being corrupted, litigation costs are prevented by the healthcare provider and patient safety is ensured.

Can RightPatient prevent vaccine mix-ups?

While most of us among the general public wait for the vaccine rollouts, we have to remember that, at this point, to ensure maximum protection, we require two doses of the vaccine. However, imagine this – a hospital is housing vaccines from two different manufacturers. What if a patient receives the shot of Pfizer’s vaccine the first time and the second dose is from Moderna?

Unfortunately, vaccine mix-ups are occurring as we speak, and it might significantly reduce the effectiveness of the vaccines, putting numerous lives at risk. Moreover, many of these cases might occur due to patient misidentification.

Fortunately, RightPatient can help hospitals and health systems to determine patients’ identities accurately, prevent record mix-ups, and ensure efficient vaccine administration without any hiccups, enhancing patient protection against the virus.

Responsible healthcare providers have been using RightPatient for years – preventing patient safety issues, avoidable medical mistakes, duplicate medical records, and medical identity theft in real-time. Contact us now to be a more responsible healthcare provider.

Is Patient Information Protection Possible With Rising Cybersecurity Threats?

February 24, 2021/9303 views / 0 Comments/in BLOG, Cybersecurity, Data Integrity, healthcare, Medical Identity Theft, Patient Data, Patient Identification, Patient Outcomes, Patient Safety /by Matt Gibson

Healthcare is always in the spotlight – mostly because of the wrong reasons. Some of the many topics that often come up when discussing healthcare issues are data breaches, medical identity theft, the lack of interoperability, the lack of patient information protection measures, patient identification issues, among other things.

However, due to the pandemic, telehealth has become a mainstream tool to provide patient care outside of healthcare facilities. While telehealth has been an extremely useful medium for caregivers and patients, there are valid concerns regarding its security. Moreover, even before that, cybersecurity threats have been growing considerably for the last few years.

That being said, let’s take a closer look at the recent state of healthcare data breaches, how the data were obtained from hospitals, and if patient information protection is possible.

The pandemic showed patient information protection measures were not enough

When the pandemic started, healthcare providers in the US had their hands full – not only did they have their usual problems to tackle, but also they had to deal with the surge of COVID-19 cases that overwhelmed their facilities. Quite naturally, healthcare frontline teams, facilities, and anyone else involved with them was pushed to their limits. Fortunately, there was a ray of hope when many hackers pledged that they won’t focus on hospitals since they were facing the biggest challenge in decades. However, not all the hackers shared the same sentiment – many chose to attack during this vulnerable period.

For instance, by the end of 2020, many hospitals and health systems were victims of a wave of cybersecurity attacks that left them paralyzed. The attacks forced them out of their systems – disrupting healthcare operations until the hackers’ demands were met. Moreover, even prominent health systems took days to restore and operate normally.

Others were handicapped, and while not fully locked out of their systems, these caregivers were unable to provide accurate healthcare services too. For instance, they had read-only access to patient records, meaning that they couldn’t update the records themselves, which is usually done after seeing the patient (virtually or otherwise). As a result, a lot of scheduled visits, surgeries, and elective procedures had to be stalled or postponed. Cyberattacks ultimately harmed the bottom lines of affected hospitals. However, all of these attacks, delays, and threats led to the conclusion that patient information protection must be upgraded significantly to ensure quality and safety in healthcare.

How patient information is typically protected

Health Insurance Portability and Accountability Act (HIPAA) is primarily focused on protecting patient information from internal and external threats or data breaches. It applies to any organizations (known as business associates) that deal with patient information or PHI (protected health information). HIPAA even has a Breach Notification Rule that provides guidelines for hospitals that suffer breaches. Unfortunately, there are many cases where HIPAA violations do occur, leading to hefty fines and loss of goodwill.

But how do hospitals typically ensure patient information protection?

Well, different healthcare providers have different guidelines, budgets, constraints, and advantages. However, some of the more common ways hospitals and health systems protect patient information are:

Having a robust policy in place
Developing a culture that focuses on protecting patient information
Regularly providing training to staff members that access patient information
Performing internal audits
Having a security improvement plan in place
Monitoring access and restricting unauthorized individuals
Pursuing HIPAA compliance
Encrypting patient information both in transit and at rest

Patient information protection needs an upgrade

While the aforementioned were some of the common security safeguards hospitals use to protect patient information, the pandemic showed the flaws of the existing cybersecurity measures. Also, another factor to consider is that not every healthcare provider has state-of-the-art cybersecurity measures in place – many are restricted by budgetary issues, bureaucracy, and current priorities their leaders have.

Telehealth raised security concerns

Moreover, telehealth has changed the rules. When the pandemic struck the US in full force, it forced the government to relax rules regarding virtual visits. While this was to make telehealth easier for patients and caregivers, it also opened doors for hackers. Cybersecurity experts were understandably worried about frauds – they already occur during inpatient visits, what about virtual ones?

As a result, due to ever-increasing cyberattacks, healthcare data breaches seem inevitable, don’t they? However, their effects can be mitigated by preventing medical identity theft – that’s where RightPatient comes in.

RightPatient can mitigate the effects of data breaches

A robust patient identification platform used by leading providers, RightPatient locks EHRs with patients’ photos and their biometric data upon enrollment. During subsequent visits, patients only need to look at the camera – the platform runs a search, and, upon a positive match, provides the accurate EHR within seconds. Fraudsters are red-flagged during the verification process, preventing medical identity theft in real-time and protecting patient information.

RightPatient is versatile enough to be used at any touchpoint across the care continuum – making it feasible for telehealth sessions. Responsible caregivers have been using the platform for years now – are you one of them?