Blog Posts on Patient Identification in Healthcare

voice biometrics in healthcare

Voice Assistants: New Technology in Healthcare

voice biometrics in healthcare

The following guest post on voice recognition technology in healthcare was submitted by Kate Voss.

The capacity for speech is one of the greatest tools that humans possess, yet most of the healthcare field still operates on the written word and on conventional keyboard-and-mouse computer interfaces. With voice recognition technology appearing poised to break through in the healthcare industry, however, that may finally be changing. Once viewed as a novelty and an unnecessary burden, voice control has already begun to prove its ability to offer greater efficiency, reduce common errors and improve patient engagement.

voice biometrics in healthcare

Voice biometrics is helping to improve patient engagement in healthcare.

The Rise of Voice Recognition

Voice recognition has been around in some form or another since the 1950s, but it’s only in the past half-decade or so that the technology has reached the mainstream. Artificial intelligence systems such as Apple’s Siri and Amazon’s Alexa have taken the tech world by storm, taking on the role of digital assistants and integrating voice control into everything from Internet-enabled thermostats to alarm sensors for children and the elderly. This rise has been fueled in part by rapid improvements in voice recognition technology, driven by advanced machine learning and increasingly sophisticated algorithms that have made voice recognition quicker, more responsive and – most importantly – more accurate than ever before.

Voice Recognition in Healthcare

The medical field as a whole has been hesitant to embrace the technology of voice recognition, but early adopters have already begun to reap the rewards. Accurate speech-to-text programs have shown the ability to transcribe physician’s’ notes more accurately than the average human medical transcriptionist, and voice recognition models offer a method for reducing all-too-common issues with illegible handwriting and insufficient documentation of procedures. If adopted on a more widespread level, these factors may facilitate the creation of more accurate, comprehensive and cost-effective electronic health records. Additionally, voice recognition can be used to build more secure data access systems as part of a biometric single sign-on platform.

Boosting Patient Engagement

Though much of the focus on voice recognition in the healthcare industry is on developing technologies to aid providers directly, it only represents one side of the coin. Patient engagement also benefits from such technology, particularly in the form of a conversational user interface. Surveys have indicated that some people feel more comfortable when speaking to a computer than when speaking to a human, leading them to share more readily and provide more detailed information. The ability to simply speak rather than navigating complex websites and apps means that more people can engage with and take a more direct role in their health and treatment. Many older patients, in particular, are able to use voice commands to do things they may otherwise be unable to do because of a lack of computer skills, arthritis, poor eyesight or other conditions.

voice recognition is helping improve healthcare

The Future of Voice Recognition

As vocal recognition technology continues to mature and becomes more widely adopted, the level of integration both in daily life and in the medical field will likely increase. Experimental pilot programs have already leveraged devices like the Amazon Echo to provide post-discharge information for patients, answer common health questions and manage basic needs like transportation and medication scheduling. Features like this may become common practice in the future, providing patients with a more informative and engaging healthcare experience. Voice recognition is also likely to take on a more expanded role in the daily routine of healthcare providers as well, potentially making the laborious human transcription process and paper-based records a thing of the past as speech recognition becomes even more accurate and reliable.

Though security, reliability and logistical challenges remain, vocal recognition appears to be the wave of the future in healthcare. In a field that is so highly dependent on timely, accurate documentation – and a field in which, according to a 2006 report by the National Academies of Science’s Institute of Medicine, illegible handwriting causes more than 7,000 unnecessary deaths per year – the ability to quickly and precisely transcribe information is invaluable. Widespread adoption could slash operating costs and eliminate a significant burden on healthcare workers, allowing them to see more patients and focus on delivering high-quality care.

Kate Voss is a freelance tech and science writer with a strong interest in the development of voice control interfaces and their use in healthcare. A graduate of Michigan State University, she is now based in the Windy City of Chicago, IL.

RightPatient uses photo biometrics to accurately identify patients at any point along the care continuum

Visit RightPatient® at 2017 HIMSS Conference in the GA HealthIT Pavilion (Booth #3015)

RightPatient uses photo biometrics to accurately identify patients at any point along the care continuum
Visit RightPatient® at 2017 HIMSS Conference in the GA HealthIT Pavilion (Booth #3015)

Visit us in the GA HealthIT Pavilion (Booth #3015) at the 2017 HIMSS Convention to learn more about how to completely transform how you identify patients.

Join RightPatient in the GA HealthIT Pavilion in Booth #3015 at the 2017 HIMSS convention to learn more about the value of implementing cognitive vision to your technology ecosystem to completely transform how you identify patients. RightPatient® accurately recognizes patients at the hospital and when they login to a portal, or anywhere along the care continuum through any off the shelf device.

The RightPatient Cloud Platform solves the patient identification challenge by using the photo and unique biometric information of patients to accurately identify them during each encounter in both physical and virtual environments. Stop by booth #3015 at the 2017 HIMSS Convention in Orlando to learn more about:

— Why photo biometrics is the ideal technology and future of patient identification in healthcare
— How RightPatient® seamlessly integrates with all major EHR systems including Cerner®, Epic, Meditech, and McKesson
— The importance of implementing non-contact, hygienic biometric patient ID solutions
— Our affordable SaaS model
— How to improve patient safety and prevent duplicates with photo biometrics for patient identification

As part of the Georgia, USA Pavilion (Booth #3015) HIMSS17 Speaker Series, our President and Co-Founder Michael Trader will be presenting a special educational session on “The Rising Significance of Holistic Patient ID in Healthcare” on Tuesday February 21st at 1:30 p.m. Join us for Michael’s perspective on why it is critical to address accurate patient identification at each and every point along the care continuum instead of only the first stop at patient registration. 

Schedule a meeting with us by sending an email to: info@rightpatient.com or call us at 770-821-1729.

Pressed for time but still want to stop by and meet the RightPatient team? Join us for a beverage at the GA HIMSS Chapter reception. Sign up here: http://bit.ly/2knXCWm

We will have a daily drawing at our booth for an Amazon Echo for those who schedule an appointment!

(If you aren’t attending HIMSS 2017 but would still like to learn more about RightPatient® and see a demo, please contact us!)

Hope to see you in Orlando the week of February 19th!

understanding patients in healthcare

What You Need to Know About Your Patient & What They Need to Know About You

understanding patients in healthcare

The following guest post on patient relations in healthcare was submitted by Hannah Whittenly.

Understanding your patients and making sure they know you helps establish a relationship of trust. This should decrease or eliminate misunderstandings and errors. The following are just a few things you need to know about your patients and what they need to know about you.

understanding patients in healthcare

Establishing an environment of trust helps decrease or eliminate misunderstandings and medical errors in healthcare.

What Doctors Need to Know

Patient Identification

Patient identification is of the utmost importance for a doctor. It helps ensure that the patient’s identity matches the treatment or service. Keep in mind that the proper procedure for patient identification is for your staff to ask patients to state their name and date of birth. Identification issues might occur when patients have hearing issues, so it is wise to be on top of this problem.

Patient Data

Recording patient data can help your practice and the medical industry as a whole. Understanding a patient’s medical history and tracking a patient’s health, medications, and lifestyle helps doctors come up with a customized plan to reduce the chance of errors. This type of data helps establish patterns for clients and may even help you reevaluate a plan to provide what your patients need the most.

What Clients Need to Know About You

Track Record

Patients should be aware of a doctor’s track record so that they can make an informed decision. This can be done by searching for the doctor’s name on the state’s medical licensing board website. There may be some information on the doctor and his or her track record. It might be a good idea to type in the doctor’s full name and location in a search engine to find out more information about the doctor. A patient can rest easy knowing that a doctor’s track record is clean, and it should make it easy for the client to trust you.

Education

Most state medical licensing boards have information regarding a doctor’s education, but this is not always the case. There are some instances when the state’s licensing board may not be updated. It might be a good idea to check out sites like UCompareHealthcare to learn about a doctor’s education. You can even check out the rest of the staff’s education. If you wanted to look up a nurse who may have participated in an online msn program, for example, you could look him or her up to see what their record and education history looks like and be more assured that they are the right nurse for you. Patients should be able to find out about the medical professionals that that they see pretty easily. This helps them feel more comfortable, and it makes it easier to make a decision about making you the doctor or nurse that they request on a regular basis.

All this information matters, and it is vital in building the right relationship. It also makes a difference in the type of care you provide to your patients.

Hannah Whittenly is a freelance writer and mother of two from Sacramento, CA. She enjoys kayaking and reading books by the lake.

patient safety in healthcare

Breathe Easy: 5 Considerations for Asthma Patient Safety

patient safety in healthcare

The following guest post on patient safety in healthcare was submitted by Dixie Somers.

Asthma can be triggered at any time and in any type of environment. In a healthcare setting where nurses and physicians are trying to treat patients who may have severe asthma problems, the presence of allergens and environmental contaminants can be particularly troublesome. Keeping these patients safe requires additional measures to allow them to receive appropriate treatment without causing an attack.

patient safety in healthcare

Hospitals and healthcare organizations should ensure an environment free of allergens and environmental contaminants to increase patient safety for those afflicted with asthma.

Stress

Being in a hospital or clinic itself can be stressful and can bring on an attack before the individual can apply counter measures. Maintaining a positive, compassionate environment can help to reduce stress levels and the risk of an attack. Physicians can ensure that the patient is taking appropriate medications before they are admitted to a healthcare facility.

Pollen, Mold, Dust Mites

Careful attention should be given to the cleanliness of the environment, not only in regard to dirt brought in from the outside, but also to limit the amount of pollen, mold and dust mites that are known triggers for asthma attacks. Air purification systems should be installed and regularly maintained to ensure that the number of allergens in the environment is minimized.

Cold, Dry Air

Indoor temperatures should be carefully maintained at a comfortable level with care taken to provide appropriate moisture levels to prevent irritable of airways in affected patients. A humidity level between 30 to 50 percent is considered ideal. This action will benefit both those with asthma and non-asthmatic patients.

Chemical Fumes

Harsh cleaning products and other chemical sources that could produce fumes that could lead to an asthma attack should be minimized. Proactive efforts to require maintenance services to use non-toxic, organic cleaning compounds that are both effective and safe will help to protect asthmatic patients.

Record of Previous Hospitalizations

Patients who have severe asthma or who do not manage their symptoms well can be subject to increased risk for an attack in a healthcare setting because a number of common triggers may be present. In addition, research indicates that those who have previously been admitted for asthma problems are at higher risk for serious health effects when subsequently hospitalized. Because of these issues, health professionals must take particular care to ensure these patients are given proper instructions before, during and after their treatment in a facility.

Patients with asthma present additional concerns for healthcare professionals when they are being admitted to healthcare institutions. Implementing a number of measures in advance can help to ensure the safe medical care of these individuals.

Dixie Somers is a freelance writer and blogger from Phoenix, Arizona, who loves most to write for health, technology, and business niches. Dixie is the proud mother of three beautiful girls and wife to a wonderful husband.

patient safety and patient identification blog for healthcare

RightPatient® Blog Named one of “Top 100 Blogs in Healthcare”

patient safety and patient identification blog for healthcare

Last week, we were thrilled to discover that the RightPatient® blog was named one of the top 100 healthcare blogs for healthcare industry professionals by Feedspot! The RightPatient® team is proud of our contributions to advance education and understanding of:

Patient identification

— Patient safety

Infection control

— Patient data integrity

— Healthcare fraud and medical identity theft

patient safety and patient identification blog for healthcare

The RightPatient® blog was named one of the top 100 healthcare blogs by Feedspot.

We would like to take a moment to thank the team at Feedspot for the recognition and also to thank the team of guest bloggers that have made outstanding contributions to our blog content over the past year. A collective effort from our talented staff and our guest blog partners enables us to continue our mission of providing valuable and timely information to our community as we march closer to solving the patient identification crisis in healthcare. 

Thanks again to the team at Feedspot, and we encourage you to review the list and discover additional healthcare blogs that may provide you valuable resources and education about some of the most important issues facing the industry.

Have an idea for a blog topic? Read this post first, and drop us a note at: info@rightpatient.com with the details!

patient engagement in healthcare

Patient Protection: 3 Ways To Engage Your Patients In Their Healthcare

patient engagement in healthcare

The following guest post on patient engagement was submitted by Emma Sturgis.

In today’s healthcare environment, it’s easier than ever for a patient to switch providers. By contacting their insurance carrier, they can easily switch their preferred provider in the blink of an eye to finding an office that’s closer or that charges less for treatment.

Medical offices aren’t one-size-fits-all. Quality services are important, but there are hundreds of talented doctors looking for new patients daily. One way to truly improve patient retention is to give patients an experience they can’t get elsewhere. By investing your efforts into engaging your patients in their care, you can stand out among other offices and show your patients that you care as well.

patient engagement in healthcare

Engage Your Patients While They Wait For You
Part of seeing the doctor is waiting. If you’re really focused on improving customer satisfaction in your practice, one goal should always be to spend more time with your patient so they are spending less time in the examination room alone. When your patient is waiting, they should be engaging.

By investing in patient engagement technology, you can encourage all of your patients to engage in the experience right at their bedside. With an interactive tablet or TV system, the patient can read up on health tips, schedule appointments, order a meal, or look up good questions to ask doctors and nurses. Engagement platforms like these have proven to keep patients educated and entertained.

Hire an Advocate Dedicated to Patient Engagement
There is more than one type of patient engagement solution. Tablets and TVs can quickly become engagement platforms in the examination room or the hospital room. Once the patient leaves, these solutions won’t keep the patient involved in their care and focused on staying educated about their healthcare and treatment.

One way that you can keep your patients accountable after their appointment ends or they are handed their discharge paperwork is to hire a patient engagement specialist. When you’re outside of a medical environment, you’re not quite as focused on healthcare because you have so much to distract you.

Advocates who specialize in patient engagement know that patients must be reminded of their health on a regular basis. The advocate will touch base with the patient, look for improvement opportunities, and monitor how the patient is progressing in their program. It’s important that your advocate is personable but also good at stressing the importance of what the doctor has prescribed.

Encourage Your Patients to Use Technology to Manage Their Meds
Medications are necessary to treat some conditions. They can also help patients live more fulfilling lives if they are managed properly. Some clients who need to take prescribed drugs are less-than-dedicated to taking the right dosages at the right times. In fact, a huge reason there are bad outcomes in patients who take medications is because they aren’t managed right.

You can help your patients stay engaged in their healthcare when they are prescribed medications by recommending that they use special healthcare apps. These will remind the patient when to take their medications and gives information on side affects you should expect. It is a great way for a patient to get answers about their prescriptions without having to wait until their next appointment.

A patient is just as responsible for the outcome when they are being treated for an illness or a chronic disease. Unfortunately, some patients prefer not to be engaged and leave their health entirely in the hands of the doctor. If you want to show patients that they need to be involved in their care while improving satisfaction, here are 3 engagement solutions to consider implementing.

Emma is a freelance writer currently living in Boston, MA. She writes most often on education and business. To see more from Emma, say hi on Twitter @EmmaSturgis2

patient ID in healthcare

Our Top Posts on Patient ID in 2016

patient ID in healthcare

We work hard throughout the year to help our community stay informed of the latest news and information on the state of patient identification in healthcare. Our perspective is that the future of patient ID is the patient photo, and with good reason. The ECRI recently recommended that healthcare organizations use more standard means of patient identification, which should include patient photos with their electronic health records (EHR). In addition, many prominent healthcare providers have already implemented patient photo capture initiatives, pointing out that capturing a photo increases patient safety and helps augment effective patient provider communication.

patient ID in healthcare

A look back at our most trafficked blog posts of 2016 and a few words on the state of patient ID in healthcare.

Understanding that accurate patient ID in healthcare affects so many more downstream activities and is widely considered to be the “big bang” of effective and safe patient care, the urgency for hospitals and healthcare organizations to adopt more secure patient identification technology has never been stronger.

Healthcare providers should take note however that not all biometric patient identification solutions are equipped to address the challenges and complexities of ensuring ID accuracy across the entire care continuum which now includes a multitude of new touchpoints such as connected health devices, patient portals, telemedicine, home health, and more. Investing in a patient identification solution that simply provides the ability to accurately identify an individual when they are physically present at a medical facility is now considered short-sighted. Healthcare providers should now consider adopting patient ID technology that is easily scalable, and has the flexibility to capture and store a patient’s photo for accurate identification during any encounter along the care continuum.

In 2016, we wrote extensively about the impact of accurate identification on patient safety including several posts that extrapolate on the imperatives of capturing photos as part of the ID process. We also covered how technology has changed healthcare provider patient ID protocols, the growth and impact on patient ID of iris recognition on smart devices, the characteristics and limitations of patient ID biometric hardware, and much more.

After crunching the numbers, what were our most popular blog posts for 2016? Here is the list:

  1. Identify Unconscious, Unknown Patients with Biometric Identification Technology – Written in May, 2015 this entry was our most trafficked post in 2016. Understanding how biometric technology works in real-life scenarios can help shed light on its true ability to identify unconscious patients as quickly as possible. 
  2. The Difference Between 1:N, 1:1, and 1:Few and Why it Matters in Patient ID – Did you know that there are different biometric matching types depending on the type of hardware modality you deploy for patient ID in healthcare? Written in 2015, this post examines three biometric matching types – one-to-many, one-to-one, and one-to-few – providing a side to side comparison of each matching type capabilities and limitations and providing a recommendation of the only matching type that can truly prevent duplicates and protect patient medical identities.
  3. Removing the word “scan” from iris recognition healthcare biometrics – Our extensive experience deploying iris recognition biometrics around the world helped us to understand and advocate that the word “scan” be removed from any discussion of this technology. Learn more about our viewpoint in this post from 2015.
  4. In Your Face: Future of Federated Patient ID – As we mentioned earlier in this post, the future of patient ID in healthcare is the distinct ability for a provider to capture and store a patient’s photo that can be used for accurate identification at any point along the care continuum. This post, and a subsequent follow up article by our friends at HealthStandards effectively illustrates not only the importance of capturing a patient’s photo at registration but how that photo can be used with facial recognition biometrics for accurate identification no matter where a patient seeks care or data access.
  5. Why telemedicine needs accurate patient ID – Following in the footsteps of our assertion that modern patient identification strategies should be holistic and enable the ability to accurately ID patients at any point along the care continuum, this post covers why we feel accurate patient ID is just as important for connected health and telemedicine as it is for in-person visits.

2016 is a wrap. We observed a few positive advancements to improve patient identification in healthcare, but overall we remain concerned that the topic is often skirted in favor of bolder, more splashy initiatives (e.g. – MACRA, Blockchain, interoperability) which always seem to garner more attention. No doubt that these are important initiatives in the healthcare industry but as we have said many times before — accurate patient identification in healthcare arguably should have been the first problem solved before we tackled these other projects. However, factors at play make it perhaps one of the most difficult and complex healthcare issues to solve from a logistical, political, economical, privacy, and health data exchange perspective.

What did you feel was the most important patient identification advancement (or regression) during 2016? Please leave us a comment!

 

patient safety in healthcare

LASIK Surgery – Patient Safety and Risks

patient safety in healthcare

The following guest post on patient safety in healthcare was submitted by Aaron Barriga.

LASIK is a widely adopted procedure to cure minor eye ailments like myopia and hypermetropia. It is a simple technique that makes the use of laser technology to correct the vision of a person. LASIK has been approved by the FDA and is considered safe. A person is treated using LASIK by creating a tiny flap on the surface of the eye and reshaping the exposed cornea gently with help of a laser beam. The procedure is highly accurate and controlled. With a remarkable success rate of 96%, LASIK helps patients achieve 20/20 vision. It is a minimally invasive procedure by which you can be cured of nearsightedness, farsightedness, and astigmatism. Being the most popular form of corrective treatment, LASIK is widely available anywhere across the globe. Over 35 million treatments have been carried out so far.

patient safety in healthcare

Learn more about the safety risks of LASIK surgery.

Positive Results for Lasik Eye Surgery

Though results of undergoing LASIK are not the same for everyone, more than 95% of the people have achieved perfect vision through the treatment. It has been considered as one of the safest vision treatments. After undergoing the LASIK treatment, people have been able to get rid of their contact lenses and glasses permanently. They are able to do all types of daily life activities without experiencing any problems. This has largely improved the quality of their life. There are no precautions to be taken before the surgery and a person can return to routine work, a few days after the treatment.

Temporary Discomfort

Though the treatment is extremely safe and successful, there is some temporary discomfort caused by it. Also, after the LASIK surgery, you have to be very careful with your eyes in order to avoid any risks and complications. The first few days after the treatment are very crucial and if you take proper care of yourself in this time, you will be able to achieve perfect vision without any problem. Below are discomforts that you may encounter after the LASIK procedure. These are temporary problems and are usually cured as your eyes are completely healed:

a. Dry Eye: Reported in only 1.77% of the patients, dry eye is a problem that causes your eyes to dry abnormally. This usually happens as a result of medication and procedures involved in a LASIK surgery. It can be easily cured by eye drops that your doctor provides.

b. Infection: Only one in 10,000 patients experience serious infections following the LASIK treatment. Infections can be easily avoided by taking a few precautions like not letting dust or any foreign particle go inside your eye, wearing sunglasses, etc. If infection occurs, it is best to get in touch with your eye doctor immediately. Any delay can further increase the complications and damage your eyes.

c. Night Vision Problems: As the eyes heal following the surgery, they have high water content. This can cause glare from the light. The problem intensifies at night and, therefore, some people may suffer from light sensitivity which can cause night vision problems. Though chances of having 6-month stage are roughly 0.18%, it can be a great problem once it occurs.

d. LASIK flap complications: With advancements in technology, LASIK flap complications have considerably decreased. Even if the complications occur, there are procedures to minimize the effect and achieve better results.

e. Retreatment: LASIK is a highly successful treatment but still in some cases there may be a need to get retreatment. Every eye is different and heals in a different manner. Some eyes may not get cured in the first treatment and may require some intervention at a later stage to achieve the best results.

The Bottom Line

LASIK is a highly safe procedure for eye treatment. A patient can eliminate the need to depend on contact lenses and glasses after undergoing LASIK. Though LASIK has a high success rate and is extremely safe, it is always good to discuss the risks with your surgeon before you undergo it.

Author Bio:

Aaron Barriga is the online marketing manager for Insight Vision Center. With a knack for understanding medical procedures, and an interest in eye and vision health, Aaron loves to share what he knows and what he learns. He blogs with a mission of informing readers about the latest eye care technology and other topics related to eye care and eye health. He loves collecting coasters from the different bars and restaurants he visits during his travels.

patient safety in healthcare

How Medical Device Hacks Endanger Patient Safety

patient safety in healthcare

Arxan’s infographic on healthcare IoT shows wearables, implantable medical technologies, and hospital equipment as three types of devices with their own specific vulnerabilities, including patient data theft. As the company points out on their page for protecting healthcare IoT applications, the FDA found that 400,000 hospitals used infusion pumps deemed to be remotely-hackable last year, merging cybersecurity risks with patient safety hazards. Blocking unauthorized access to hospital networks starts with guarding information, but it goes beyond protecting patients’ records. This includes preventing cryptographic key exposure in the embedded apps of the medical devices that contain extremely sensitive patient information, like how much insulin a diabetic patient needs per hour. Remote hacking and ransomware incidents, and even discoveries of vulnerable devices, stress the need for protecting hospital network data at all levels, including the binary logic of software that could be manipulated if a network’s security is compromised.

patient safety in healthcare

Arxan is a company that focuses on application attack-prevention and protection products for Internet of Things and other technologies, including mobile and desktop platforms.

how to maintain patient safety in healthcare

Patient Safety in Healthcare

how to maintain patient safety in healthcare

The following post on patient safety in healthcare was submitted by Dennis Kaminski.

Every healthcare organization carries along with it the important obligation to ensure patient safety and the safety of staff and visitors. Life itself presents possible danger at every turn, as most of us know well, and becoming involved in any sort of treatment program or enrollment in any healthcare institution, therefore, involves incurring certain inherent dangers as well.

how to maintain patient safety in healthcare

Maintaining patient safety in healthcare is important.

It has been widely bruited in the past that healthcare environments can be even more dangerous than life in the streets. This is because hospitals are, by their very nature, filled with sick patients. These patients may have diseases or injuries that could present a danger to others, particularly susceptible due to the nature of their own physical condition. Hospital-borne infections can and do cause deaths every year.

It is, therefore, vital that every organization allows plenty of time, and invests a good deal of efforts. This will assure that its particular operation takes into consideration every possible provision as a way of assuring the safety of its patients.

A major concern for an institution too, is the looming danger of lawsuits, lawsuits that, if serious enough, can force even a well-insured company into bankruptcy and closure. Of even graver importance, however, is the dark possibility of a person becoming gravely ill or injured during the company’s watch, a tragic event that has, in the past, led to death.

Health care groups and policies across our nation, fall mostly under the influence of social as well as economic conditions and, of course, the health guidelines and policies already in place regarding patient safety. Every nation, every jurisdiction, has its own set of policies regarding healthcare safety. These have been, over time, developed to meet the needs and goals of a target population.

Healthcare Safety and patient safety are something of blanket terms for a number of different populations and situations. This term includes care by health professionals, of course. Health care professionals alone carries a good many sub-categories that might be included: chiropractic, medical physicians, physician associates (nurses, attendants, technicians, and even janitorial workers). Dentistry, midwifery, optometry primary, secondary and tertiary care, medicine, midwifery and any other aid or treatment offered to a person who is suffering from one malady or another. All of these fall under the heading of patient care and/or healthcare safety.

The vast majority of patients being treated in healthcare facilities, receive proper and safe treatment. Yet as technology and the understanding of the human physique and mental capacities grows, the greater becomes the necessity to attune these complexities to the assurance of the safety of those who seek help. People make mistakes, errors in judgment and, being human, everyone in the healthcare industry walks about beneath the burden of knowing that at any step along the way, a mistake may be made. This can of course, be minor, but it can just as easily be a significant and far-reaching mistake that could, ultimately, be life-threatening.

Organizations, such as the National Patient Safety Agency has been set in place for one reason alone: To educate healthcare professionals in every possible way to incorporate every possible safety measure into the workplace, be the facility a small dental office or a large and active primary care facility that goes twenty-four hours a day.

One of the first and most important steps recommended is that the director of every operation create and organize a culture of safety around the center of activity.

The first and vital step the director should consider is to take the initiative, take the lead. The director should assemble the staff, explain exactly what measures must be followed and perhaps hand out papers. Directing staff is a first and important step in creating in the minds of employees and associates the importance and gravity of healthcare measures, as well as management’s determination to enforce proper health care measures in every aspect of the operation.

That would include not only sanitary procedures, but even frequently overlooked dangers, such as cables or débris lying on floors, obstacles that might easily trip up a hurrying attendant or patient. Wet floors or any slippery substance on floors present an extremely dangerous threat to a person who can take an unexpected life-threatening fall.

By combining attentive and concerned management with other factors, staff remains constantly aware of the safety measures that are necessary to maintaining a good clean operation without unexpected and unwelcome incidents.

Where there may be any possible doubt as to the effectiveness of a given facility, it is possible to bring in professional teams that analyze the facility, gather staff together and discuss aspects that may need improvement, share safety lessons so that management as well staff can implement better solutions to prevent future possible accidents or even tragedies.

It is also important not only to involve staff in these measures, but patients and the general public as well, should be kept informed as much as possible, of the progress, possibilities and threats that may lurk in even the most innocent-appearing environment.

Dennis Kaminski is the owner of SafetyMart. SafetyMart helps customers ranging from private businesses to government/municipal agencies, both large and small to address their safety needs and requirements.